Roseville Toyota

Cory in Service was one of the best technicians I have ever met! He solved all my problems, and it didn't cost me an arm and a leg. I would highly recommend using Roseville Toyota service dept for your Le ever met! He solved all my problems, and it didn't cost me an arm and a leg. I would highly recommend using Roseville Toyota service dept for your Lexus/Toyota car. And if you're there--ask for Cory, he's great! Thank you sir! More

I received excellent and timely service ! Toyota takes care of their customers. I will always buy a Toyota. Toyota takes care of their customers. I will always buy a Toyota. More

I would rather get a root canal with no anesthesia than go through the hassle of purchasing a vehicle from Roseville Toyota again. I showed up and let them know exactly what I was looking for & they pro go through the hassle of purchasing a vehicle from Roseville Toyota again. I showed up and let them know exactly what I was looking for & they proceeded to pass me off to multiple different people until finally a kid who is barely old enough to drive came to offer his “help”. There’s no reason that it should take 5 different people to complete a purchase of a car before you even get to the finance person. They figure since they have to be there working, they don’t need to respect your time and waste as much as possible. They intentionally hold the keys to the vehicle you came in so that you can’t get up and leave so they can hold you hostage and waste your time. Often times they said they’d be right back and leave you sitting there for 15-20 minutes while they screwed around in the office figuring out god knows what. If the guy who is discussing numbers has to check with the Sales Manager on any requests or negotiations, then why am I wasting my time not talking directly to someone who can actually do something? When the vehicle came in 3 days later , they proceeded to waste 3 more hours of my time while they “detailed” the car. While waiting I heard the General Manager verbally berate a customer/employee by telling him “your friend only wastes my xxxxing time so you better not be here to waste any of my god xxxx time”. When they finally brought the vehicle out, a brand new vehicle off the truck had an inch & a half ding on the drivers side door. I was told that they would fix it by the sales rep. I was assured by the General Manager that they would take care of it. I called and texted the sales associate multiple times about when can I come get it fixed, and 10 days later I still haven’t been contacted about when they’re going to repair the ding that they put on the vehicle. To make matters worse, when I finally got the chance to close the paperwork, the finance guy, Sawan, wasn’t filled in that I was providing my own financing & he proceeded to grill me about my financing, and try to “sell” me all the Toyota packages by slapping infographics down in front of me and flying through each one to just slap another visual down again and again. Word of advice, if you’re going to ask a finance person to do any selling after you’ve already agreed the price of the vehicle, ensure that the person speaks in a slow, precise manner & checks for understanding with the customer before moving on to the next sales pitch. When everything was completed and I waited for the sales rep to bring the new purchased vehicle up to the front, the finance guy handed an envelope of paperwork that needed to be completed for my trade in to a random associate, and then told my sales rep to go find the person. Instead of taking accountability and going to get the envelope so that the sales rep had the envelope, he stood around the sales office xxxxxxxxxxxx with the sales manager & doing nothing. All in all, I’m extremely disappointed in my experience and wouldn’t recommend Roseville Toyota to anyone.. in fact I would strongly encourage them to look anywhere else to purchase their vehicle. More

Joe and Nolan were very helpful. The process was a bit long. The showroom was clean. Having been in retail for 40 years, now retired I was happy that they did business much like I The process was a bit long. The showroom was clean. Having been in retail for 40 years, now retired I was happy that they did business much like I did. Not to pushy. Thank you for that. More

Very professional. My car was serviced very quickly and seamlessly. I appreciate the excellent customer service. My car was serviced very quickly and seamlessly. I appreciate the excellent customer service. More

Service Advisor was knowledgeable and professional. Did not over promise and service completion was on time. Did not over promise and service completion was on time. More

Well, what can I say about this car dealership? The staff are friendly—I don't know how, but somehow they convinced me to buy my car, and I don't regret it at all. It's just an incredible car, and The staff are friendly—I don't know how, but somehow they convinced me to buy my car, and I don't regret it at all. It's just an incredible car, and the salespeople are very persuasive. More

On June 8, I called for an appointment At Roseville Toyota for my new car service for my 2024 Prius. I was informed that my car required recall service as well, but that the required parts would need Toyota for my new car service for my 2024 Prius. I was informed that my car required recall service as well, but that the required parts would need to be ordered and that it would take two to three weeks to get the parts. I made an appointment for the regular service for June 10 and asked for the part to be ordered. I was told that the regular service would take an hour. On June 9, I got a call from one of your schedulers and was told that the recall part was somehow now in stock and that I could have it installed at my appointment on June 10th. I was told that it would take about three hours total for the visit. I said that I couldn’t wait there for three hours and asked for a complementary ride home. I was refused for the ride because I lived 2 miles beyond your 10-mile limit. I agreed to keep the appointment and would try to get someone to pick me up. I couldn’t get a ride so I called back and asked for another day when I could get a ride. We made a Friday, June 12, 10:00 appointment. I arrived at 9:45 and Kerry told me that I should expect a text for pickup by mid-afternoon. I got a ride home and waited. By 3:00 I decided to give Kerry a call to check status. I had to leave a message for Kerry to call me back. I waited for most of an hour for the call back and began to worry that I might not get my car back until Monday since your shop hours end at 5:30 and with rush hour traffic, I needed to leave soon for the pickup. Also, I needed my car for Saturday morning. I decided to call someone else in service to find out what was going on. I talked with a woman that informed me that the service was not finished and she didn’t know how much longer it would take. I asked to talk to the service manager and was told that he was not in this week. I expressed my concern and my need for the car in the morning. She said that the best she could do is leave another message for Kerry. At 4:14 I got a text from Kerry saying that the shop was running behind and that my car should be ready a little after 5:00. With traffic during rush hour on Hwy 65 I got there at about 4:50. I met with Kerry and was told it would be another 20 to 30 minutes. I sent my ride home and waited in your lounge. At 5:30 I walked over and asked Kerry if my car was finished. He said it was close to being done and not to worry since he would be around until 6:00. I asked him to text me with an update. At 5:55, no text. Then, a woman that I never met before came over and asked if I was still waiting for my car. I said I was and asked her to check on it. When nothing happened after 15 minutes I walked over to Kerry’s desk. There was no one around. I was entirely alone in the entire service department. I waited by Kerry’s desk for a few minutes when Kerry came running in from outside to inform me that my car was finally ready. It was now almost 6:15. My car had been there for 8 ½ hours. I bought my last three new cars from your dealership and had all of the required service done there as well. I understand that delays can happen, but I felt very much out of the loop and in the dark during this episode. I’m also concerned about the quality of the work that was done. A rush job, after hours, on a Friday evening doesn’t inspire confidence. I will be looking for another dealership for the balance of my required service and for my car buying needs in the future. Not a good look Roseville Toyota. More