Roseville Toyota

Unfortunately, I cannot recommend Roseville Toyota for service. I recently brought in my 2019 Toyota Highlander—immaculate condition, only 32,000 miles—for routine maintenance, including an oil change and service. I recently brought in my 2019 Toyota Highlander—immaculate condition, only 32,000 miles—for routine maintenance, including an oil change and a brake inspection. I was very disappointed with the conduct of the Service Advisor, Sam Vega, and what I believe to be a lack of integrity in the service recommendations. While the brakes were reported as satisfactory, it appears that Roseville Toyota wasn’t content with only performing an oil change. Sam informed me that my spark plugs needed to be replaced because Toyota supposedly recommends replacement at six-year intervals. In reality, Toyota’s recommendation is 100,000 to 120,000 miles. Despite my hesitation, I authorized the replacement. Roseville Toyota charged $31.77 per plug—$190.62 for all six—plus $790.95 for labor and an additional $53.01 for gaskets, resulting in a total bill of more than $800, even after a $150 discount. After reviewing Toyota’s actual maintenance guidelines, it’s clear the work was unnecessary. This experience leads me to believe Roseville Toyota is pushing its service staff to upsell unneeded repairs. As a result, my trust in Sam and in the overall integrity of Roseville Toyota has diminished to the point that I will no longer have my vehicles serviced there. For perspective, I have been purchasing vehicles from Roseville Toyota since 1986, long before their move from Auburn Blvd to the Automall. Shame on Roseville Toyota for letting customer trust erode like this. More

It was faster service I had ever. 35-40 min. to do recall for my car. 35-40 min. to do recall for my car. More

I have a 2001 Avalon with over 353000 miles on it. It has 2 temperature control dials…for driver and passenger. Recently, the one on the driver side started to malfunction…it was hard to turn. With It has 2 temperature control dials…for driver and passenger. Recently, the one on the driver side started to malfunction…it was hard to turn. With cold weather right around the corner, I had to have this fixed. It required a part that has been discontinued by Toyota. So, I made a few calls and was lucky enough to find an entire temperature unit that contained the part in question. Chris had it installed for me today and it works flawlessly. This unit was probably one of the few available in the country!!! Long story short, Chris’ customer service is what keeps me coming back to Roseville Toyota. I have been coming here for years…even for oil changes. They take good care of me and I appreciate it!! More

Sam gave excellent service and advice about future service needs. Work was done in reasonable time. service needs. Work was done in reasonable time. More

Prompt diagnosis of maintenance needed to resolve problem & got it done fast, good communication along the way. Will continue to use them for service to my 4 Runner. & got it done fast, good communication along the way. Will continue to use them for service to my 4 Runner. More

They were all very pleasant and professional. The waiting room was clean and the cafe was clean and the clerk was pleasant. The waiting room was clean and the cafe was clean and the clerk was pleasant. More

Cory always takes good care of me and my vehicle. I’m always very satisfied I’m always very satisfied More

Roseville Toyota has great service! Quick car service. Professional workers. Good deals on tires, maintenance plans. Quick car service. Professional workers. Good deals on tires, maintenance plans. More

I have been coming to the service dept for T least 20 years and am totally satisfied. I would never think to go anywhere else. years and am totally satisfied. I would never think to go anywhere else. More

Of the 3 Toyota Dealerships that we work with, this one is by far the best. Very friendly and accomidating. is by far the best. Very friendly and accomidating. More