Roseville Toyota

I think the overall experience has been good each and every time I get service for my vehicles. I want to make that clear. However this visit did not meet my expectations at all. Was called by Gary from every time I get service for my vehicles. I want to make that clear. However this visit did not meet my expectations at all. Was called by Gary from service at 801am to ask me if I wanted to have additional service performed .and I chose yes. I had work to keep busy, but by 1031a I had not had another call from Service to update me. Transmission and Brake fluid changes do. It take this much time. When I reached Gary he said “had to change techs, let me check and get back to you”. Gary was nice but not knowing how things were progressing and my having to call was not normal for Roseville. Felt like poor communication internally, and in the meantime I had to wait an additional hour to have services done. Now it felt rushed due to my inquiry. I was called back to say it was done at 1133am. I’m not even confident the $550 I paid for the services actually happened. I will trust since always been good. I had to wait an additional amount of time as the valet for my vehicle looked for my car and then had to ask me for my paperwork again and finally someone else found my car and apologized. Like I said wasn’t to the normal standard. I will be back as I’m not that kind of consumer. But you asked for a review so this is what happened More

This dealership is simply outstanding. I bought my Prius there and have continued to deal with the agency to service my vehicle for the six years since. I bought my Prius there and have continued to deal with the agency to service my vehicle for the six years since. More

♥️ Toyota Roseville! Alex, my auto technician was great. He took care of my concerns in a professional manner. He also, gave me a thorough review of all items on a vehicl Alex, my auto technician was great. He took care of my concerns in a professional manner. He also, gave me a thorough review of all items on a vehicle diagnostic that I ordered. Very much appreciate the great service I received. Thank you! More

I’ve always received excellent service at Roseville Toyota. When I make an appointment for service, they are always on time . All the employees that I’ve came in contact with their have always been fri Toyota. When I make an appointment for service, they are always on time . All the employees that I’ve came in contact with their have always been friendly and helpful. Very cleani waiting room and it always helps that the coffee is free More

Overall had a good experience at this location. While I was waiting for my oil change, I went to the parts department and purchased some items. Not realizing I had gotten the wrong product initiall While I was waiting for my oil change, I went to the parts department and purchased some items. Not realizing I had gotten the wrong product initially I went back to return it and found out they could not refund the (big) amount back onto my debit card and requested to mail me a check. It has been almost 2 weeks and I still haven’t received the check sadly. Secondly, I was at this location for over two hours waiting on a simple oil change before I called my tech advisor to ask what the status was. My car had been done (for who knows how long) but “while they had me on the phone were curious about doing more services”, I hadn’t allotted for that timeframe, so I politely declined. Then my advisor couldn’t find anybody to bring my car back to me as it was parked somewhere out in the lot. Was a little frustrated with a few of their systems, but have hopes for a better time the next go around. More

We have been buying and services our Toyotas there for years . Service department does a great job they are fast friendly helpful group of people . I will always purchase my Toyotas from Roseville years . Service department does a great job they are fast friendly helpful group of people . I will always purchase my Toyotas from Roseville More

Great dealership and service department at Roseville Toyota. They are always very friendly and knowledgeable and do a great job taking care of all my issues! Toyota. They are always very friendly and knowledgeable and do a great job taking care of all my issues! More

Service is good, parts is good, location is convenient, waiting room is comfortable, restroom is clean waiting room is comfortable, restroom is clean More

Steve was very efficient. He explained everything in detail. The Lyft ride was also very timely. He explained everything in detail. The Lyft ride was also very timely. More