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Roseville Toyota

Roseville, CA

4.0
3,823 Reviews
For over forty years, Roseville Toyota has proudly been a trusted resource in Roseville, CA, extending its services to surrounding areas like Sacramento, Folsom, Auburn, Elk Grove, and Citrus Heights. Strategically located in the Roseville Auto Mall, we cater to a broad audience seeking a Toyota dealer near me. Understanding that purchasing a new or used car is a monumental decision, our approach is refreshingly straightforward. We focus on customer service rather than sales tactics, ensuring you make an informed choice without the stress of hidden fees. We prioritize your needs and satisfaction, whether you're seeking a Toyota 4Runner for sale, Toyota Camry for sale, or any other model in the Toyota lineup. Our vast inventory includes both the latest releases and a selection of used cars for sale in Roseville, CA. As such, whether you're eyeing a Toyota Corolla for sale or a Toyota Highlander for sale, we're confident you'll find a vehicle that aligns with your needs and budget. For those seeking budget-friendly cars in Roseville, CA, we have a broad selection of pre-owned, quality-inspected vehicles that provide excellent value for your money. In addition to being a Toyota dealership nearby, we also provide comprehensive automotive services. Our Toyota service in Roseville, CA ensures your vehicle remains in peak condition, handled by a team of expert mechanics who are well-versed in everything from routine maintenance to complex repairs. Beyond simply being a Toyota dealership, Roseville Toyota is a reliable partner in your car buying journey. We're eager to assist you in navigating your next vehicle purchase. Visit us today at the Roseville Auto Mall and discover the Roseville Toyota difference.
Contact Dealership

700 Automall Drive

Roseville, CA

95661

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Showing 3,823 reviews

December 19, 2024

Friendly staff, clean showroom and restrooms, we were offered refreshments at arrival and during visits. Sales notified me as soon as the vehicle I was looking for arrived on the lot. More

by bugsdiane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman Evan (don’t remember last name); JD (don’t have last name)
Dec 19, 2024 -

Roseville Toyota responded

Diane, we're delighted to hear that you enjoyed your experience with our friendly team at Roseville Toyota. Thank you for the kind words and support!

December 16, 2024

Michael Nelson and toyota keep sending me unwanted emails with no way to unsubscribe. They obviously got a bad email address but do not check to see if it's a valid customer email before they start s More

by Unhappy customer
Recommend Dealer
No
Employees Worked With
Michael Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Roseville Toyota responded

We apologize for the inconvenience caused by these unwanted emails. We take your feedback seriously and will ensure that this issue is addressed promptly to prevent further occurrences. Please reach out so we can assist you in resolving this matter directly. Thank you. Mike Ortiz - Service Manager - mikeo@rosevilletoyota.com

December 12, 2024

Great service department. They provided excellent service and gave me a VERY realistic estimate on how long it would take to service my car. More

by bubbascar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Lunsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Roseville Toyota responded

We're glad to hear that our service department at Roseville Toyota provided you with excellent service and a realistic time estimate. Thank you for choosing us, and we look forward to assisting you again in the future!

December 08, 2024

I was a cash buyer and still spent 6+ hours at this dealership. During that time, We saw a lot of employees standing around laughing and talking with each other while customers waited in the lobby. The More

by Why
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Howard Sweeney
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kewal Singh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Roseville Toyota responded

It's disappointing to hear about your experience, especially as a repeat buyer. We strive for efficiency and respect for our customers' time, so it's concerning that we fell short during your visit. Your feedback is important to us, and we'd like the opportunity to address these concerns directly with you. Please feel free to reach out at your convenience. Branden Rush - Sales Manager - brandenr@rosevilletoyota.com

December 08, 2024

This dealer advertises a price that does not include its $1,000+ mandatory add-on for Lo-Jack. We placed a deposit on a used car that was not ready to test drive. After 3 more visits over the next 3 days to More

by Sirworkalot
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Thue Lee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah in finance, Zack in sales, Joe in sales
Dec 10, 2024 -

Roseville Toyota responded

Thank you for sharing your experience with us. It's disheartening to hear about the challenges and delays you faced during your visit, as well as any inappropriate comments made by our team. We strive for a seamless process and apologize that we fell short in this instance. If you're open to discussing further or have additional feedback, please reach out at your convenience so we can address these concerns directly. Thank you. Branden Rush - Sales Manager - brandenr@rosevilletoyota.com

December 07, 2024

I appreciate the efficiency, the service and the communication this dealership provides every time my car has been serviced. More

by empalomba
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Roseville Toyota responded

Thank you for sharing your positive experience with Roseville Toyota! We're delighted to know that our efficiency, service, and communication have consistently met your expectations. We look forward to serving you again in the future!

December 03, 2024

TL;DR DO NOT BUY A NEW CAR FROM THIS DEALERSHIP WITHOUT LOOKING OVER IT METICULOUSLY FOR DAMAGE, SCRATCHES, AND OVERSPRAY The good: 1. Found a vehicle online priced under MSRP 2. Friendly sales staff. More

by NCalToyotaBuyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
JD, Jason
Dec 04, 2024 -

Roseville Toyota responded

Hello, We regret to learn you continue to feel this way despite our efforts to positively address this matter with you. We share your frustrations and hope you will allow us the opportunity to regain your confidence in the future, as your business is greatly valued by our team. If there is anything else you would like to discuss, you may reach out to us directly. Thank you. Branden Rush - Sales Manager - brandenr@rosevilletoyota.com

Dec 04, 2024 -

NCalToyotaBuyer responded

Hi Branden, Unfortunately, the “solutions” offered were what’s best for the dealership and not necessarily what was in the customer’s. Offering a car exchange for other models with less MPG or trunk space is not the solve. I was offered a Camry or Corolla when I was clear this was my 4th Prius and wanting to stay with the model. I was told I would have to pay more because the trim level was different. I even went as far as asking to keep the existing car I had bought and just to fix the issues that came with the car. The ASM came out and said he couldn’t guarantee the work to completely remove the overspray which be done by your own Service staff. He also said I was stuck with the scratched windows and spoiler. Pretty unfortunate that a new car purchase was anything but pleasant with your organization after a lot of empty promises and back and forth. Additionally, it appears scratches on vehicles is a trending problem at your dealership based on other reviews. Bad way to do business when you can’t stand by your product.

November 26, 2024

They screwed me over. They sold me a vehicle with ten thousand dollars worth of engine Problems.. then when i confronted them they swore up and sown they inspected the More

by DIFFYVICKI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony Bernasconi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Roseville Toyota responded

Hello Vicki, I'm truly sorry to hear about your experience and the issues with your vehicle. This is not the level of service we strive for, and I understand how frustrating this must be. We would like to address these concerns directly with you; please reach out at your convenience so we can work towards a resolution if this has not been resolved. Thank you. Branden Rush - Sales Manager - brandenr@rosevilletoyota.com

Nov 30, 2024 -

DIFFYVICKI responded

I tried reaching out and was hu g up on, told nothing tou can do because i didnt purchase the ridiculous priced extended warranty!! I took the vehicle into Porsche dealership for a oul chain , but before delivering the vehicle to them the check engine light came on.. thats when everyrhing Reviled its colors.. Roseville toyota Offered nothing! They told me they eould not take any responsibility for anything wrong with the vehicle.. its been about 3 or 4 months now and when i reached out for them i had not owned the car for less then two months!! Im still getting the run around!! They wrote me off!! I gave put out over $5.000 dollars snd have another $5.000 in engine problems to be fixed. I havent the money to fix the needed repairs!! Every time i speak with’ a different person the throw each orher ynder the bus making themselves look Like a bunch of lying salesmen out To make a buck off of anyone eho steps on their lot!! Im so sick over this!! Every thing i have broufht to their attention they turn it around like it is my fault and they know nothing because the check engine lifht did not appear so they woukd bot have any knowledge of a single problem when in fact it didnt take a check engine lifht to see some/ most of the problem.. the reason i did not buy the extended warranty was the price was an outrageous joke I don’t think any of their salesman would’ve purchased the extended warranty offered. It was that outrageous crooked salesman that’s what I’m saying now if you’d like to reach out to me to help me with this mess that would be great, but I don’t see that happening. Maybe because I’m public about it. We’ll see. I will definitely write an update so the publican see what they’ve done to help me with this matter l But as of now people, please be aware of this dealership they don’t care what they sell you. They don’t inspect their cars obviously they tell me they do a 10 point inspection, but obviously they didn’t because how could one person miss every single thing that was wrong with his car when they sold me this car they had it wrote down that nothing and I do mean nothing was wrong with this car. How well do they really inspect them or do they inspect them at all? Do they just throw them out on the lot and wait for somebody like me to come along? I’m so disappointed. I’m stuck with a piece of xxxx car that I’m trying to make the most out of. I love my car I just would love it if it didn’t cost me $10,000 to run the way it is suppose to!! Thanks roseville toyota..OH and another thing if this isnt bad enough!! The convinced ne to purchase a ab after cost protective seal which cost me $2,700. The night before i was suppose to bring it back for it to be applied, the servicenan calked me and told me it was already applied to the car priir to me purchasing it.. i said great i will receive a refund. He told me no because the warrenty for this service would be void. I told him since they sell this great seal and its that good i wouldn’t need a warranty since they brag so highly about it!! Well after a month of arguing with them i did get a refund but was told the service man that gave me that information lied to me !! Isnt that funny how they say that about their fellow employees.. after numerous calls and going back and forth they finally issued me a check for the full amount! They wrote me off saying it was past the two months i Had to reach out about the problems.. i reminded them when i brought all this to their attention it was less then two months of owning this car. Approximately 2 1/2 three weeks total time i owned this vehicle was when all the problems surfaced and i reached out for their help! I have everyrhing that was damaged listed out gor my courtesy of Sacramento porsche!!!

Nov 30, 2024 -

DIFFYVICKI responded

I will be calling today to see what you can do for me!! Im praying it go’s well, but i can not get my hopes up and think they will do the right thing because of how i have been treated up to this point!! Very poorly to say the least!! They have hung up on me, j was told they would return my calls but bever did. When i showed up i was sent away with an appointment to return again to speak with someone. I was sent away to come back several times and i have to drive an hour each direction to return! My time and gas have been wasted without an apology or compensation.

November 21, 2024

I just bought my 3rd Toyota at Roseville Toyota. They have always treated me fairly and easy to work with and sell the best made cars - Toyota. More

by kotysdad
Recommend Dealer
Yes
Employees Worked With
Kewal Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roman Lupu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Flores was the sales rep that I worked with. Luis was knowledgable, informative, and friendly and a pleasure to work with. He is a valuable asset to your organization.. friendly
Nov 21, 2024 -

Roseville Toyota responded

Thank you for choosing Roseville Toyota once again! We're delighted to hear that you've consistently had a positive experience with us and appreciate your loyalty. Enjoy your new Toyota, and we look forward to seeing you next time!

November 11, 2024

They promised me they would fix a scratch on the brand new car I bought before we were done. They then hustled me out the door, preoccupied me with all the bells and whistles of the car and never took car More

by foustjim3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe
Nov 13, 2024 -

Roseville Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Tony Bernasconi General Manager

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