Roseville Toyota
Roseville, CA
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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On June 8, I called for an appointment At Roseville Toyota for my new car service for my 2024 Prius. I was informed that my car required recall service as well, but that the required parts would need Toyota for my new car service for my 2024 Prius. I was informed that my car required recall service as well, but that the required parts would need to be ordered and that it would take two to three weeks to get the parts. I made an appointment for the regular service for June 10 and asked for the part to be ordered. I was told that the regular service would take an hour. On June 9, I got a call from one of your schedulers and was told that the recall part was somehow now in stock and that I could have it installed at my appointment on June 10th. I was told that it would take about three hours total for the visit. I said that I couldn’t wait there for three hours and asked for a complementary ride home. I was refused for the ride because I lived 2 miles beyond your 10-mile limit. I agreed to keep the appointment and would try to get someone to pick me up. I couldn’t get a ride so I called back and asked for another day when I could get a ride. We made a Friday, June 12, 10:00 appointment. I arrived at 9:45 and Kerry told me that I should expect a text for pickup by mid-afternoon. I got a ride home and waited. By 3:00 I decided to give Kerry a call to check status. I had to leave a message for Kerry to call me back. I waited for most of an hour for the call back and began to worry that I might not get my car back until Monday since your shop hours end at 5:30 and with rush hour traffic, I needed to leave soon for the pickup. Also, I needed my car for Saturday morning. I decided to call someone else in service to find out what was going on. I talked with a woman that informed me that the service was not finished and she didn’t know how much longer it would take. I asked to talk to the service manager and was told that he was not in this week. I expressed my concern and my need for the car in the morning. She said that the best she could do is leave another message for Kerry. At 4:14 I got a text from Kerry saying that the shop was running behind and that my car should be ready a little after 5:00. With traffic during rush hour on Hwy 65 I got there at about 4:50. I met with Kerry and was told it would be another 20 to 30 minutes. I sent my ride home and waited in your lounge. At 5:30 I walked over and asked Kerry if my car was finished. He said it was close to being done and not to worry since he would be around until 6:00. I asked him to text me with an update. At 5:55, no text. Then, a woman that I never met before came over and asked if I was still waiting for my car. I said I was and asked her to check on it. When nothing happened after 15 minutes I walked over to Kerry’s desk. There was no one around. I was entirely alone in the entire service department. I waited by Kerry’s desk for a few minutes when Kerry came running in from outside to inform me that my car was finally ready. It was now almost 6:15. My car had been there for 8 ½ hours. I bought my last three new cars from your dealership and had all of the required service done there as well. I understand that delays can happen, but I felt very much out of the loop and in the dark during this episode. I’m also concerned about the quality of the work that was done. A rush job, after hours, on a Friday evening doesn’t inspire confidence. I will be looking for another dealership for the balance of my required service and for my car buying needs in the future. Not a good look Roseville Toyota. More
My contacts are with the service and rental departments. My service advisor is Sam Vega. He is polite, knowledgeable, thorough, and patient. I have not had any problems with Sam. My service advisor is Sam Vega. He is polite, knowledgeable, thorough, and patient. I have not had any problems with Sam. More
Kasra was a pleasure to work with. He was friendly, knowledgeable about the car and warranty information. He made the process so much easier. I highly recommend him as well as Tony Ber He was friendly, knowledgeable about the car and warranty information. He made the process so much easier. I highly recommend him as well as Tony Bernasconi at Roseville Toyota More
the salesman who attended my interest in a 2018 Toyota Camry Hybrid, did a very outstanding job on my behalf and even went beyond the call of duty after the sale! he is to be praised (and should be reward Camry Hybrid, did a very outstanding job on my behalf and even went beyond the call of duty after the sale! he is to be praised (and should be rewarded) for keenly assisting this customer upon delivering the new car to my home and afterward. i'd rather not say too much about the near-endless time i was required to spend dealing with the financial manager. it was NOT a pleasant experience for moi. More
If you’re in a market for a new Toyota make sure you request Davaughn White. Davaughn Is the main reason we made our purchase. He’s very knowledgeable and no pressure. request Davaughn White. Davaughn Is the main reason we made our purchase. He’s very knowledgeable and no pressure. More
Lots of comfortable seating available. Clean restrooms. Good selection of food to buy, however, the tables and stools available to sit on to eat are way too tall for short people like me. Clean restrooms. Good selection of food to buy, however, the tables and stools available to sit on to eat are way too tall for short people like me. Otherwise, everything else was great! Everyone I dealt with was really nice. More
Just pleased with service! would tell friends about your fast and courageous dealership!Thanks for your SERVICE 😆👍 would tell friends about your fast and courageous dealership!Thanks for your SERVICE 😆👍 More



