Roseville Toyota

The buying process here was good. Really liked our salesperson and her not real pushy attitude. She was a pleasure to start the sometimes stressful car buying process with. I thought Really liked our salesperson and her not real pushy attitude. She was a pleasure to start the sometimes stressful car buying process with. I thought from start of process to the end getting in our purchased vehicle we were treated with respect. Although these things take a while, ie negotiating price to conclusion was efficient. It was a positive experience overall. More

Typically good customer service and reasonable value, especially for a large dealership. Perhaps slightly overpriced compared to smaller mechanic. especially for a large dealership. Perhaps slightly overpriced compared to smaller mechanic. More

Warning to All Women! I recently visited Roseville Toyota in search of a vehicle to lease for my corporation. After clearly communicating my requirements to the salespe I recently visited Roseville Toyota in search of a vehicle to lease for my corporation. After clearly communicating my requirements to the salesperson, Jonathan, I selected a car that seemed perfect for the company’s needs. We moved inside, and as I awaited the lease figures, the salesperson abruptly left. Moments later, a sales manager appeared at the desk with a creepy grin plastered on his face, sliding lease papers toward me. He never bothered to introduce himself, so I don’t have his name. To my shock, I noticed $8,000 in undisclosed markups on the vehicle—markups that had not been listed on the window sticker when I had just inspected the car on the lot. I immediately informed him that I was no longer interested in proceeding with the deal, and I meant it. At that point, there was absolutely nothing anyone at that dealership could have said to reverse my decision. Their predatory tactics had been exposed, and I was unwilling to reward such behavior by allowing them to "negotiate me down" to the original, fair sales price. What made the situation even more appalling was that I had already received significantly lower lease figures from Mazda—$300 less per month for a similar vehicle. When I mentioned this to the Toyota sales manager, he responded by denigrating his competitor. Yet, online reviews make it clear that the Mazda in this market segment is the superior choice, with the Mazda CX-30 being consistently rated higher than the Toyota Corolla Cross. So even that was a lie. I made sure to share all of this with the sales manager. His response? He began badgering me and arguing with me. I repeatedly told him I was not interested and requested that he stop speaking to me. He refused to stop, continuing to harass me. He then stormed halfway across the showroom floor and shouted, "I WASN’T RUDE TO YOU!!!" before storming off. At this point, another assistant sales manager, Breyden, appeared, trying to smooth things over with the same predatory and aggressive sales tactics. I once again told him that I was not interested in doing business and asked him to leave me alone and stop speaking to me. As he continued even after I repeatedly asked him to stop, I looked him in the eyes and made it clear that any further words would be considered harassment. Even this didn’t stop him. As I left the showroom, the sales manager shouted after me, begging me to stay. When I reached my car, a fourth person chased me down, holding up a piece of paper, presumably offering a "better deal," in a desperate attempt to lure me back into the dealership. Since my departure, they have relentlessly contacted me via both phone and email, disregarding my wishes. When I expressed my frustration, their solution was to have a receptionist reach out—because, as we all know, the best way to handle an upset customer is to delegate it to someone at the bottom of the totem pole instead of ownership taking responsibility (or simply leaving me alone as I have repeatedly requested). Roseville Toyota is stuck in the antiquated and shameful days of car sales. Had I been trading in a vehicle, I have no doubt I would have been fighting to get my keys back in order to escape. The men at this dealership are predatory, and they don’t take “no” for an answer. It makes you question their integrity not only in sales but in other areas of their lives as well. After this horrific experience, I walked into Mazda, worked with Carlos (who was INCREDIBLE) who efficiently worked up the deal, signed some paperwork, and drove off in a new car without a single ounce of drama or pressure. The price was exactly what was listed on the window sticker—no markups, no bait-and-switch tactics, no harassment. Car-buying does not have to be a terrifying, predatory experience…unless you shop at Roseville Toyota. I have filed a formal complaint against this dealership with the Attorney General of California AND the FTC for predatory business practices. More

Worst purchase experience that I have had salesperson try to push me to buy services that I didn’t want they pressured and hassle me to get it to the point that I felt frustrated to push me to buy services that I didn’t want they pressured and hassle me to get it to the point that I felt frustrated More

These people are crooks. They tried to charge me $995 for a LoJack, so they know right where the car is if you don't make your payment. But they force the cost onto you. Then They tried to charge me $995 for a LoJack, so they know right where the car is if you don't make your payment. But they force the cost onto you. Then they charged me $695 for a "safe cat." Has anyone ever heard of such a thing? They tried to charge me $2495.00 for a Perma Plate. I been around cars my whole life never heard of such a bull xxxx charge before. And it keeps going $1595.00 for Perma Plate Windshield. Then at the very end they made it seem like I was getting some super deal on a life time of oil changes and a 2 yr drive train warranty the oil changes they charged me $800 for and the 2yr drive train xx cost me $4000 I was never told the cost of either of these . They took a $13,977 cost of a TRUCK and turned it into a $21,592.00 cost to me I am a dumb xxx . Im knowing there doing this crap to every one they sell a car to........If I could give them NO STARS, I WOULD!!!! I will never buy anything from these crooks again. They were very nice while they were stealing my money!!!! You people should be sued for what your doing to people More

Siempre amables muy buen servicio y ambiente limpio y personal atento lo recomiendo para un servicio o en compra de algún carro personal atento lo recomiendo para un servicio o en compra de algún carro More

I can't give this dealership any kind of a rating beyond zero. We went in, with an appt with the finance person, to pay off our lease. They shuffled us through 4 different sales people each one trying to hu zero. We went in, with an appt with the finance person, to pay off our lease. They shuffled us through 4 different sales people each one trying to hustle to an upsale; first it was an exterior and interior coating; next guy wanted to sell s a new car (ours is 10 moths old), The third one was selling extended warranties. Each one asked us the same questions over and over again. We were there 2.5 hours just to buy out our lease. By the second person we were getting annoyed and pushed for the financial person and the bottom number. Our requests were ignored and up came number 3. I cannot say how annoyed we were. Even the 4th person ran us through the same questions again but at least he gave us the correct paperwork to sign. I'm 80 years old and my husband is 84. Between us we have both many, many cars and nothing like this has happened to us before. We did not buy the car from this dealership but have been bringing it there for service. We've now decided to travel 15 miles to another town and have the car serviced there. I won't give them a nickel of my business ever. More

If you are buying a used care here make sure you are aware how many keys come with it. If it is short a key they won’t tell you until after purchase when. you are getting into the car to drive away. aware how many keys come with it. If it is short a key they won’t tell you until after purchase when. you are getting into the car to drive away. Bought a used Toyota here with only one key. They would not help with the $383 cost )through them) for another key. More

Bought a newer used car. They didn’t properly clean the car. Did not fill the tank. Left stickers on windows. Went in to have the issues taken care of and this place is so They didn’t properly clean the car. Did not fill the tank. Left stickers on windows. Went in to have the issues taken care of and this place is so cheap they won’t take care of their customers and make it the salesman fault so he gets screwed. More