Roseville Midway Ford

Rotten I have a mustang with a recall on the airbags. They told me they need my vin number and it will be about a month before they could order the airbag. T I have a mustang with a recall on the airbags. They told me they need my vin number and it will be about a month before they could order the airbag. Then they told me they have NO RECORD OF ME BUYING THE MUSTANG THERE, along with the fact I was treated like xxxx, when I bought the car being verbally bashed by the guy trying to say my math was wrong till I put it on paper and showed him he was wrong. AWFUL, NO STARS. I called SAXON FORD IN NEW BRIGHTON, they told me I could bring it in anytime just to call ahead it would take a half hour. NEVER BUY ANYTHING OR DO ANY BUSINESS THERE UNLESS YOU WANT TO BE TREATED TERRIBLE More

AVOID! Terrible customer service! As one who received a recall notice regarding the defective Tamaka air bags, I phoned this Ford dealer to make an appointme Terrible customer service! As one who received a recall notice regarding the defective Tamaka air bags, I phoned this Ford dealer to make an appointment to have the air bag replaced and to see if they had the parts on hand or if they'd have to be ordered. The receptionist who answered (Kristy) transferred my call to the service department. I informed the technician who answered why I was calling and he asked for my VIN, which I gave. I was put on hold while he checked whether they had the parts or not. Then I was disconnected. I called back and was transferred to the service dept. again and the phone rang and rang. No one ever answered. I tried yet again and after 12 rings, still received no answered. I called a third time and told Kristy I wanted to speak to a manager or someone who might actually answer the phone. She said, "well, a manager would be even harder to reach and all I can do is continue transferring you to service." (Oh really? I find that highly doubtful.) I told her that If I was disconnected the first time and then no one answered the other two times I called back, why would I want to keep doing the same thing again and again? She had no answer. I'll go elsewhere from now on, including the next time I purchase a car. More

Honest and easy to work with! Charlie Gillespie listened to what we were looking for in a slightly used car. He directed us to the perfect car - a Ford Explorer with 36,000 miles. Charlie Gillespie listened to what we were looking for in a slightly used car. He directed us to the perfect car - a Ford Explorer with 36,000 miles. It was a certified pre-owned vehicle. There were a few very minor things that needed to be fixed so I scheduled that after the purchase. The Service Department actually went above and beyond our expectations. They replaced two of the items rather than just fix them. This was vehicle #5 that our family has purchased from this dealer, and after this experience, vehicle #6 will be from Roseville Midway Ford as well! We couldn't be happier! Thank you!! More

Midway Ford Experience I worked with John Holleran, who was nothing but professional and super attentive. He made my car buying experience quite pleasant and comfortable. No I worked with John Holleran, who was nothing but professional and super attentive. He made my car buying experience quite pleasant and comfortable. Not only was he friendly but seemed very knowledgeable in regards to the various features of the car I purchased. John and the rest of the team took their time to acknowledge me and made sure that I was being helped. I will be a returning customer and will absolutely recommend this dealership and John Holleran to others! Thank you for the great experience. More

Terrible customer service If I could give zero stars I would! I scheduled an appointment with Nick Bauman at their service department for a recall. He gave me a call and told If I could give zero stars I would! I scheduled an appointment with Nick Bauman at their service department for a recall. He gave me a call and told me that the service would take anywhere from a day to a day and a half. When I asked why it would take so long he said, "Because that's how long it takes". I was a little taken aback by his tone but I still let him know that I had planned on leaving it there for a full day. Long story short, they don't want to do the recall. He basically told me his service department is too busy to help me out right now. This is a dealership for crying out loud! Terrible customer service and now I know everyone here at work says to go somewhere else. More

Deceptive and dishonest Be careful dealing with Midway Ford. The sales team is deceptive and shady. I was recently shopping for an F-150 truck and looking to trade my vehicle Be careful dealing with Midway Ford. The sales team is deceptive and shady. I was recently shopping for an F-150 truck and looking to trade my vehicle in with the purchase. While test driving and initially looking at the truck our sales man Steve offered to have the inside of the truck cleaned (some how the inside of the truck was very dirty even though the truck had been on their lot for over a month) and a few scratches to the paint buffed out. We agreed on a price for both the trade in and purchase in writing with an email and voice confirmation, however it was going to take a few days to clean and buff out the scratches. Two days later Steve called me and said the truck was ready and would only need a few signatures and we could get the deal done. Right before we signed the paperwork I was told that my trade-in was now worth $750 less than what it was two days ago. Nothing had changed with the car from the time Midway Ford test drove it and gave me the trade in value except that I drove it 10 miles home and back. Their excuse was that the guy who normally does trade in values had a day off and they would not honor the number the other sales manager gave me. They clearly were just trying to squeeze another $750 out of me very dishonestly. One of Steve’s last comments to me was “well at least we got the truck ready to sell now”. I walked out and did not buy the truck. There are plenty of good honest dealers in the metro area, I’ll do business with one of them. More

Great experience bought a used truck "AS IS and weeks after I purchased it the master cylinder went bad . Dan Jensen was great fixed it for free bought a used truck "AS IS and weeks after I purchased it the master cylinder went bad . Dan Jensen was great fixed it for free More

Sold me a car with dangerous tires in the middle of winter! I bought a car from them in mid-December. Unbeknownst to me, the car had these "performance" type tires on it which are dangerous for driving in the I bought a car from them in mid-December. Unbeknownst to me, the car had these "performance" type tires on it which are dangerous for driving in the snow. The dealership never told me this. During the recent snow storm in January I nearly killed myself getting home. The stablizer/traction system warning light came on as well. When I told this to the dealer they just said "Oh that's the way the car comes with those tires, you just need to change them." I took the car to a Buick dealer who told me I needed to change those tires immediately as it was dangerous and I would need to replace the rear wheel hubs (hence the stabilizer/traction system message). When I went back to the used car manager, he insinuated that because I am a woman I was too stupid to know if the car really needed repair. He kept stalling about getting me an appoint to have the car looked at and of course I never heard from him again. I called the general manager and he never bothered to return my call either. This dealership should not get away with things like this. For a car dealer in Minnesota to sell a car that way is irresponsible. They should have changed the tires, or told me about it so I could have negotiated the cost of new tires in the purchase price or be willing to refund me the cost of changing the tires and making repairs. I should not have to kick out over $1100 on a car I've had for less than 60 days. The fact that they chose to ignore me just rubs salt in the wound. IF YOU ARE A WOMAN DO NOT SHOP THERE! More