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Roseville Midway Ford
Roseville, MN
75 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 75 reviews
July 28, 2021
Everyone at Roseville Midway Ford were informative and very helpful. They went over all of the interior operations and exterior operations. The paperwork was fast and easy. Very friendly dealership to wor very helpful. They went over all of the interior operations and exterior operations. The paperwork was fast and easy. Very friendly dealership to work with!! More
by nhojmada
Employees Worked With
Dave Wells , Amber R Schmidt, Spencer Tichenor
April 28, 2021
Bought a new Bronco Sport from Midway. Dan, the sales rep, was very courteous, friendly, efficient. I found the vehicle online and 2 days later I was driving it home!! All interactions with the staff wer rep, was very courteous, friendly, efficient. I found the vehicle online and 2 days later I was driving it home!! All interactions with the staff were helpful and friendly More
by mamw1979
Employees Worked With
Dan
March 31, 2021
My sales guy Charlie was an absolute gem. I was very needy and had a lot of questions but he helped me from start to finish without showing an ounce of annoyance! needy and had a lot of questions but he helped me from start to finish without showing an ounce of annoyance! More
by mitchroberts1987
Employees Worked With
Charlie
January 12, 2021
Top Tier service from these guys when I bought my van. I was very specific in what I was looking for but sales guy was like a whiz kid who knew EVERYTHING about the vans. Very very helpful. was very specific in what I was looking for but sales guy was like a whiz kid who knew EVERYTHING about the vans. Very very helpful. More
by Chris Madden
Employees Worked With
brock, chris
November 24, 2020
I read other poor reviews of Midway Ford and I was still surprised by how poor my service was. I made arrangements to drop my Explorer off Sunday evening to have it serviced on Monday morning. I had two iss surprised by how poor my service was. I made arrangements to drop my Explorer off Sunday evening to have it serviced on Monday morning. I had two issues: The rear windshield wiper motor was seized and needed to be replaced and I knocked the connector of the rear window defroster off the rear window, breaking it. This was at least the second time my wiper motor had seized, and I had repaired at Midway, so I was a little annoyed, but I needed it fixed so I brought it in. I got a call Monday morning that they were going to charge me $129 to diagnose the rear window wiper motor and "only" $69 to diagnose the rear window defroster. This is a diagnosis only, for the problem I already told them (which was obvious just by looking at it). It was already at the dealer, so I bit my tongue and said please fix it, that's why I brought it to you. A few hours later I received a call that the diagnosis was done. The rear windshield wiper motor had burned out and needed to be replaced. The rear window defroster line had been knocked off the rear window and needed to be replaced. The cost to replace the wiper motor was a mere $800 and the replacement of the rear window defroster required a full replacement of th rear window at a cost of several thousand dollars. Here's a novel idea, maybe when a customer calls in and says I need to replace the rear windshield wiper motor and rear defrost unit, the service manager says OK, we'll check it out and it will be $XXX to replace. I declined the service since it's far more expensive than it's worth. The kicker is that when I went to pay $200 for the privilege of having them tell me it wasn't worth fixing what I asked them about over the phone, I found my vehicle unlocked (with my garage door opener inside) and the lights left on. My expensive year old Interstate battery was run flat. I had to go back in and get a jump. Fortunately it started, but I'll need a new battery this winter or I'll be stranded on a cold day. And there was no apology, just a smirk when I said I needed a jump, as if the service worker was thinking, "Yeah, I know why your vehicle won't start." I see a good independent repair shop in my future. More
by Midway
Employees Worked With
Spencer Tichenor
February 12, 2020
I brought my brand new Ford eco-sport in because my brakes squeak. This should not happen on a brand new car and they told me that some cars just do that. A brand new car should not do that and they sh brakes squeak. This should not happen on a brand new car and they told me that some cars just do that. A brand new car should not do that and they should fix it no matter what.. Not happy with this car or service at all just had my visor completely fall off. Just cheap!!! More
by Lebrin
Employees Worked With
Service
November 12, 2019
service delay My C-Max would not start. Battery had been replaced by Midway in 2017. AAA diagnosed that one cell was faulty. Mark in service accepted the car on Th My C-Max would not start. Battery had been replaced by Midway in 2017. AAA diagnosed that one cell was faulty. Mark in service accepted the car on Thursday, estimating I could pick it up Friday afternoon. I called Friday to hear it hadn't been looked at yet, "we are really busy". I called Saturday about 5 times before someone answered. He told me, "I wasn't even working that day, I would never have told you it might be ready Friday". Later he called back to say there was only one tech working that day and it would not be looked at till Monday. Monday's call was answered with "maybe tomorrow we will get to it". No loaner was available but I could be added to that list. It was explained that service was being scheduled out 6 weeks in advance.... Finally I was contacted and could pick up my car Monday afternoon with the battery that was under warranty replaced. More
by Pat
Employees Worked With
Mark, Mike and I think Jeff
July 25, 2019
Greart work force that goes out if there way . Great work force. They go out if there way to make your Ford exprience best it can be. Quick Lane goes above what is expected for the price. Great jo Great work force. They go out if there way to make your Ford exprience best it can be. Quick Lane goes above what is expected for the price. Great job. More
by redranger55418
Employees Worked With
Nick in Quick Lane, Spencer Tichenor
May 22, 2019
Dishonest Broke a part on my Grand Cherokee when changing the oil, won't own up to it. Treated like I don't matter after I have purchased 2 new cars from them a Broke a part on my Grand Cherokee when changing the oil, won't own up to it. Treated like I don't matter after I have purchased 2 new cars from them and lots of service. NEVER going back. More
by julie
Employees Worked With
Nick, Chris
