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Roseville Hyundai - Service Center

Roseville, CA

4.4
249 Reviews

249 Reviews of Roseville Hyundai - Service Center

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September 21, 2024

The sale was great. The service is terrible. Car not delivered when promised. Communication terrible. More

by susanfishel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Calden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Roseville Hyundai responded

Susan, I'm sorry your experience fell short of our 5-star standards. We are committed to accommodating and communicative customer service, so it's disappointing we missed the mark here. Please reach out if there are any outstanding concerns I can address. Thank you, Joey Rappa - General Sales Manager - (916) 677-3636 X 1407

September 15, 2024

Every appointment I've had I drop my vehicle off the night before my scheduled appointment. They NEVER get to my car. I have to call and remind them multiple times for them to look at my vehicle. There More

by jeneawyand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Molly Kennedy
Sep 16, 2024 -

Roseville Hyundai responded

I'm sorry to hear about your frustrating experience with our scheduling and service. This certainly isn't the level of attention we aim for, and I apologize for any inconvenience caused. Please reach out so we can address this issue directly. Thank you, Mike Bench - Service Director - (916) 677-3636

September 09, 2024

Staff are always friendly and professional. Discuss any additional work before starting the work. Highly recommend. More

by Philipawright11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Habib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Roseville Hyundai responded

Thank you for the high recommendation! We're glad to hear our team at Roseville Hyundai provided friendly and professional service. We appreciate your support!

September 06, 2024

They Did a very good job No muss no fuss . Had my appointment ready Thank you roseville hyundai More

by Mr C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Calden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Roseville Hyundai responded

Mr C., thanks so much for the 5-star review of Roseville Hyundai!

September 06, 2024

I told shon my budget and with his help we have a plan for when and what needs done with my car. He was very helpful and encouraging More

by Bramowdm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shon
Sep 06, 2024 -

Roseville Hyundai responded

Thanks for sharing your experience! We're glad to hear Shon was helpful and encouraging in planning out the next steps with your car at Roseville Hyundai. We appreciate your feedback!

September 06, 2024

I had my complimentary service done here and was satisfied by their accommodation of my special request that they take photos of safe jacking points along with locations to place jack stands so that More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shon
Sep 09, 2024 -

Roseville Hyundai responded

Joseph, we're glad to hear that our team at Roseville Hyundai could accommodate your special request and provide a satisfying service experience. Thanks for sharing!

August 27, 2024

Waited months for appointment, on date given arrived and found no part available, have to now wait again, we live an hour away so I am not a happy camper.should have been notified of part unavailable before More

by eldraj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2024

Shon always fits me in when my car needs service. The wait isn’t too long and there is a comfortable waiting area with hot coffee and bottled water. More

by Vaughny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shon
Aug 26, 2024 -

Roseville Hyundai responded

Vaughny, we're glad to hear Shon and the Roseville Hyundai team take good care of you during your visits. Thanks for sharing your experience!

August 23, 2024

The dealership's service department is fast, friendly, and thorough. I haven't had as good of an experience with the sales department which seemed to know less about the cars they were selling than I did, More

by dealerater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Habib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Roseville Hyundai responded

Thank you for sharing your feedback! We're glad to hear that our service department at Roseville Hyundai met your expectations. We'll work on improving the knowledge of our sales team and appreciate your understanding. Enjoy the popcorn next time you're in!

August 23, 2024

Molly was very professional, helpful and kind,. She reallu took care of me, and made sure my concern was adressed,. More

by angelietulba07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly
Aug 23, 2024 -

Roseville Hyundai responded

Angelie, we're delighted to hear that Molly provided such excellent service at Roseville Hyundai. Thanks for sharing your experience!