Roseville Hyundai - Service Center

Rob is very professional and really cares bout his customers! He goes over and beyond for his customers! He’s very hard working man! I’ve been customer for 6 years! Thanks Rob customers! He goes over and beyond for his customers! He’s very hard working man! I’ve been customer for 6 years! Thanks Rob More

IF YOU ARE A FEMALE, I'D CAUTION YOU TO GO ELSEWHERE. JOEY RAPPA LOVES A HARRASSMENT HIGH FROM DENIGRATING FEMALES. This dealership 'purchased' my Hyundai lease a month ago. This week I began getting col JOEY RAPPA LOVES A HARRASSMENT HIGH FROM DENIGRATING FEMALES. This dealership 'purchased' my Hyundai lease a month ago. This week I began getting collection calls from Hyundai Finance because the car, a month later, had not been paid off. I have spent four days making daily calls to the dealership, the bank, and two visits to the location because nothing has been taken seriously on their part. After the second collection call, I went in to speak with a manager and he blew me off saying that I needed to make more phone calls, he couldn't find any answers and tomorrow's his day off lol a very 'not my problem' attitude. I called the next day and began working with Patrick who, to his credit, was more proactive about preventing this from going to the credit bureau at my expense. The bank was adamant that my car was never paid off, regardless of it being grounded by the dealership, Patrick was adamant that he paid for the car the same day, and Patrick's BSM claimed that I owe for previous months. The bank and I have my monthly payments, I was not missing a random payment. So, after days of phone tag and nothing being accomplished, I went to the dealership today to handle this in person...again. As a customer, you would think that a customer service team should have zero issues with explaining WHY my car was taken a MONTH AGO and not paid for until YESTERDAY. That's right, after three days of saying they have proof that they purchased my car last month and paid the bank I finally saw the paper today dated for a purchase YESTERDAY. Of course, I'm going to have some questions but before Patrick can walk me through the details, the Office Mouthpiece, Joey Rappa, whips around from his desk and interjects himself into our conversation, cutting both of us off and immediately accusing me of badgering Patrick. This persistent, aggressive, accusatory, unsavory behavior was the most unprofessional and disrespectful customer service experience I've ever had. MY CREDIT is on the line because THEY didn't file the paperwork until yesterday and Mouthpiece Joey had the audacity to keep telling me I was out of line for wanting explanations. After I asked him to stay out of our conversation, he began fussing his deskwork around and huffing and puffing for attention. It must be very exhausting to bear the insecurities of Joey Rappa, leaping with his teeth out at every opportunity to assert his dominance. And it didn't stop there. When I confronted him about his fussiness, he began pointing at each guy within earshot 'AM I ACTING FUSSY?!', points to the next 'AM I ACTING FUSSY?!'. Of course, a manipulative authority figure is going to seek reassurance from their subordinates. Pitiful. Hands down, the most childish behavior I have ever seen in a grown man. I'd say this is unusual professionalism from someone in a management position, but we all know why dealerships have the reputations for being a pool of deceitful sharks. I absolutely guarantee that if I were with a man, or if I was a man, that I wouldn't have been patronized and attacked like that. If you are a female, you will be tossed around by this team of guys with grandiose complexes. The disappointing part in all of this, is that this was in fact an error of their mishandling and they tried to lead me on a wild goose chase with several different claims/lies. I saw the paperwork today and still walked away without any accountability for their mistakes and putting my credit at risk. You must be so proud of your team, Chris Shaffer! Joey Rappa, I hope the females in your life get spoken to the way that you spoke to me today and you learn a lesson in humility. If a customer is reading this, do yourself a favor and go to Maita Mazda, they have an amazing team over there. More

Chris is always courteous, knowledgable, and friendly. The most professional service advisers I’ve ever seen. I Highly recommend him. He works with you and explains things very clearly. Thanks chris. The most professional service advisers I’ve ever seen. I Highly recommend him. He works with you and explains things very clearly. Thanks chris. More

I've bought 2 Hyundai's and leased a third from this dealership over the past several years and never had a significant problem. Until recently. Tried to get a simple oil change appointment and was told dealership over the past several years and never had a significant problem. Until recently. Tried to get a simple oil change appointment and was told i had to wait a month before they could squeeze me in. A month???? Tried to call a sales rep to find out why such a long wait and after being put on hold for several minutes I was told that all the sales reps must be busy so maybe they would call me back if I left my number. Guess this would probably have taken a month too. If they can't take care of a returning customer for a month for a simple oil change, what would happen if I had a serious problem that needed immediate attention? Seriously considering switching to another brand of car for my next one. More

Aaron took me in on a no notice appointment as I was having issues with acceleration, also managed to find my wife's lost earring under front seat which we have been searching for 2 months, awesome job having issues with acceleration, also managed to find my wife's lost earring under front seat which we have been searching for 2 months, awesome job !!! ...I always get the best service at Roseville Hyundai. More

bought 2014 hyundia in 2018. 2019 transmission failed, requested new transmission, rebuilt installed, failed back within in a day for second transmission. engine failed, new engine went to pick up car was requested new transmission, rebuilt installed, failed back within in a day for second transmission. engine failed, new engine went to pick up car was stolen off the lot. Service department had us sitting in lobby with covid 19 ongoing, not once were we approached we had to ask what was going on. More

Love Roseville Hyundai. Great experience buying my new Sonata here (Lived in Stockton at the time). Just moved to Granite Bay to be near my daughter and her family 3 months ago. Came in today, Saturda Sonata here (Lived in Stockton at the time). Just moved to Granite Bay to be near my daughter and her family 3 months ago. Came in today, Saturday August 8th, to have my tire pressure checked since the warning light came on. Waiting first in Chris Calden's line while he finished up with a customer. He looked at me and turned away. Only a few minutes had passed when he was finished with his customer. He walked by me and said he would be with me in a minute. He went outside and conversed with two other employees. After a bit, he started to walk inside to help me........or so I thought. As he was making his way indoors, an attractive young woman approached him to help her. He ignored me entirely and took her ahead of me. Not one word was said to me. I couldn't believe it. I am a 71 year old woman who has always had a great relationship with the people in the dealership where I buy my new cars. This is the first time I have bought a Hyundai and so far I am very disappointed with the service here in Roseville. Thankfully, a very pleasant young man, Chris Logan, came to my rescue and helped me out. I give Chris Logan 5 stars for his great attitude, polite manner and willingness to help me. If I decide to return her to have my car serviced, you can be sure I will do all that I can to avoid Chris Calden. For me personally, he is a disgrace to the great reputation of the rest of your dealership. More

Always the best As always , Chris is the consummate professional, kind and courteous, doesn't try to sell you anything you don't need, explains everything in detail. As always , Chris is the consummate professional, kind and courteous, doesn't try to sell you anything you don't need, explains everything in detail. Not much more you could ask for... More

Chris saves the day in the life of Carly Grealy. My husband recently shipped out. The car was acting crazy; first time I've had to deal with a problem at Hyundai. Chris took care of everything; stre My husband recently shipped out. The car was acting crazy; first time I've had to deal with a problem at Hyundai. Chris took care of everything; stress free and a priority. My husband is ALWAYS saying great things about this young man, now I know why! More

Once again-outstanding service Brought my car in thought I had a drain plug leak after a recent oil change , had Service Advisor Clayton Kropp check it out for me , turned out it wa Brought my car in thought I had a drain plug leak after a recent oil change , had Service Advisor Clayton Kropp check it out for me , turned out it was a transmission seal leak and on this model when the seal leaks you have to change the whole transmission due to it being a sealed system. My car was just out of warranty, Clayton went to bat for me once again submitting all my documentation and I ended up paying a minimal fee for my NEW transmission , you just can't get better service than Roseville Hyundai, they really go above and beyond... thanks again Clayton, really appreciate it.... More