Roseville Chevrolet - Service Center

Good team Overall a good experience. They tackled a repair on my 22 year old Tahoe driver side door. Got it pretty well fixed. Took two tries and there’s still Overall a good experience. They tackled a repair on my 22 year old Tahoe driver side door. Got it pretty well fixed. Took two tries and there’s still a minor problem but it’s probably as good as can be expected after 250,000 miles. Very comfortable waiting area and food/beverage setup. More

Service Everyone at JLS has been very good, knowledgeable, and thorough. they changed the oil, and filter rotated tires, did complete inspection, tire pressur Everyone at JLS has been very good, knowledgeable, and thorough. they changed the oil, and filter rotated tires, did complete inspection, tire pressure, checked coolant, belt , hoses, steering, fuel system, shocks & struts. More

Great Thanks for giving me somewhere I can take my truck and receive excellent customer service. Much better than your sister company next door. See you nex Thanks for giving me somewhere I can take my truck and receive excellent customer service. Much better than your sister company next door. See you next time my truck needs service. More

Regular scheduled oil change As usual this appointment was just as outstanding as all previous ones. The young lady that greeted me and took all my information was extremely fr As usual this appointment was just as outstanding as all previous ones. The young lady that greeted me and took all my information was extremely friendly and helpful. My car is 6 years old so a few things were needed. The young lady came out to me and explained everything to me. My car was ready faster than they said it would take. I am VERY confident in taking my Spark here. I'll be back in a few months! More

Excellent service Took car in for service Service technician was fantastic. Jeff butler found the problem with the car and fixed it Would recommend everyone I kn Took car in for service Service technician was fantastic. Jeff butler found the problem with the car and fixed it Would recommend everyone I know to bring car or truck to John l Sullivan More

Pleasant experience The staff at John L Sullivan were exceptional and courteous in service. From the time I arrived to the time service was completed was an adequate amou The staff at John L Sullivan were exceptional and courteous in service. From the time I arrived to the time service was completed was an adequate amount of time. More

Not pleased For starters I have a 2017 Silverado. I took it in for service they do not fill windshield washer reservoir, they do not wash your vehicle . I have 2 For starters I have a 2017 Silverado. I took it in for service they do not fill windshield washer reservoir, they do not wash your vehicle . I have 21000 miles a rodent ate through my antenna cable under the hood . Due to what they make the cable wire cover out of . After research I found that this is happening a lot because they use soy to make the insulation of wire which attracts rodents. This should be warranted but is not wanting me to pay over 500 dollars to replace it instead of making GM warranty it for a valuable customer . To the JLS brand Toyota and Chevrolet More

Told me to leave after I didn't want with done by them I had brought my vehicle in for a diagnostic and later was called asking if I wanted to have it continued because the work would be expensive and the I had brought my vehicle in for a diagnostic and later was called asking if I wanted to have it continued because the work would be expensive and they didn't want to waste there time by continuing so I of course said continue as I just spent $300 for them to do a diagnostic when they later found the out the complete the mechanic was awesome to work with and talk to but after he left I had to deal with the service lady was completely rude and not nice to work with and after I had ask for a total and was told 9 grand to fix I kindly declined and said I'd send a tow truck to pick up and once I reached to dealership to pay for the services they done the service advisor was rude enough to make a remark and say how I was inconsiderate to have them do the "dirty work of figuring out the issue to only have the truck towed to another shop to have them do it cheaper" I kindly let her know I'll be doing the work my self and that I just can't fork out 9 grand for two parts to be replaced More

Repair to engine I brought my 2015 Chevrolet Silverado truck in for a noise emanating from the top part of the engine. I called to make an appointment to bring the tr I brought my 2015 Chevrolet Silverado truck in for a noise emanating from the top part of the engine. I called to make an appointment to bring the truck in as I had to travel a long distance for work and use my truck for this purpose. My call was taken seriously, I was asked to bring it in immediately and the service department make arrangements to fit me in to the schedule. Upon arrival I was assigned Randall as my service adviser. He was very friendly, courteous and took care of me promptly. I waited less than an hour was told my truck needed a serious repair and they had made arrangements for a rental car within the next 30 minutes. very impressive to me as that is a part of my job providing customer service. I had my truck back within a 4 days and was called several times by Randall keeping up to date on the repair status. Upon initially buying this truck used about 18 months ago I had my reservations about John L Sullivan or any dealership for that matter but they have definitely impressed me with their service and response to the repair to my truck. More

Out $2,700 and my car still isn’t fixed Brought my corvette in twice for power steering issues. I’ve spent $2,700, had to borrow a vehicle both times and it was retuned in the the same con Brought my corvette in twice for power steering issues. I’ve spent $2,700, had to borrow a vehicle both times and it was retuned in the the same condition as I brought it in for both times. I feel that if they put in the wrong parts each time, I should not be charged for the parts that were installed in my car that didn’t fix the issue. They should’ve checked the issue before returning the car to me the first time and ecspecially the second time. More