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Roseville Chevrolet - Service Center

Roseville, CA

2.9
602 Reviews

602 Reviews of Roseville Chevrolet - Service Center

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February 25, 2019

Excellent care I had some new lumar put on my new Camaro,a loaner car was provided. Because it takes all day to do. The service advisor Casidy was professional and v More

by LARRYTODD777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casidy Kahn
Feb 25, 2019 -

Roseville Chevrolet responded

Thank you for taking the time to share with us, Larry! The goal of the John L Sullivan Chevrolet team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 25, 2019

Great service The representatives that help me out were very good very attentive I was in-and-out reasonable time I had a 4::30 p.m. appointment I came in at 2:30 More

by raidercisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve White, Penny Case
Feb 28, 2019 -

Roseville Chevrolet responded

It’s great to know that Penny and Steve provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 24, 2019

Not bad. If you have a Chevrolet this is the place to go. It was like going to fast food. If you like fine dining - go to GMC the service, atmosphere, and qual More

by pl8061490
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't work with the people listed in this section for service. , Penny Case
Feb 25, 2019 -

Roseville Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 23, 2019

Best Customer Service in Town It has been almost two years since I’ve owned by suv and this dealership never disappoints with always providing excellent customer service. Everyone More

by angie.mi82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Difede, Steve White, Penny Case
Feb 25, 2019 -

Roseville Chevrolet responded

Reviews like yours are truly a breath of fresh air! Our staff is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 22, 2019

Awesome Get all my car,s worked on hear. And Mark Roger's is the best. Its always prompted and in the time stated. Best ever. More

by DAVID.HUDSON06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rogers
Feb 25, 2019 -

Roseville Chevrolet responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 22, 2019

Expect to wait 4 to 6 hours everytime It doesn’t matter what you take your car there for it’s always 4 to 6 hours. I’ve waited 8 hours a couple times. This dealership needs to keep me upd More

by NICK_BRANICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Feb 25, 2019 -

Roseville Chevrolet responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 21, 2019

Not doing what they said Makes me wonder if the checks that where done where really done. it was not cheap your service manager penny knows about it.not a happy camper don't l More

by mattebert1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Penny Case
Feb 25, 2019 -

Roseville Chevrolet responded

We value the opportunity to learn of your experience here at John L Sullivan. I would appreciate the opportunity to amend any issues. If you could please contact me at your earliest convenience, I would like to discuss this further with you and attempt to make things right. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 20, 2019

Never gave up to get my car fixed I took my corvette in to fix a squeeky seat back and once returned the squeak was gone, but a new clicking noise appeared. After multiple attempts at More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall (Service)
Feb 20, 2019 -

Roseville Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 20, 2019

Steve White and Jonah Lewis are the best Writer Steve and tech Jonah went above and beyond to make me very happy this time. The last time I had a poor experience with "Thomas." More

by kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonah Lewis (awesome), Steve White
Feb 20, 2019 -

Roseville Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 20, 2019

Car Sitting Like a Rock I unfortunatey returned my car to this location after an initial visit due to an engine issue. The day after receiving the second round of service, t More

by william_woodall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ex
Feb 21, 2019 -

Roseville Chevrolet responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

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