Roseville Chevrolet - Service Center

I have visited this dealer on at least 5 different occasions in the past, with each being equally frustrating. Their service department appears to be always pushing additional work, while previous w occasions in the past, with each being equally frustrating. Their service department appears to be always pushing additional work, while previous work was less than satisfactory. The only reason I kept going back is that my Tahoe was under warranty and they were the closest dealer. Bottom line is that they have moved to a smaller location in the Automall, but still are unable to deliver on customer service. My experience through the years has been so consistently bad that I will not purchase a Chevy since I would have to take it to them for work, or go out of my way to find another dealer for warranty work. Chevy should pull the franchise from this group as they are chasing customers to other car companies due to their smarmy attitude and troubling sales tactics combined with extremely bad customer service. More

I came in to buy a remote and have it programmed to my car on a Friday. First time I came in I sat in the service bay area for over 7 minutes with people walking around but noone approached me to see if I car on a Friday. First time I came in I sat in the service bay area for over 7 minutes with people walking around but noone approached me to see if I had been helped or what I needed. I eventually waved down a person who sent me in to the parts department to order the parts. I was told it would be in on Thursday of that following week. Thursday rolled around and when I called to check on the order they were unable to find it. I received a call back shortly after saying they had found my order but it wasn't in yet. They would call me. I received a call on Wednesday of the following week and came in to pick up the remote and have it programmed. After sitting in the bay again I was put back into the waiting room for about half an hour then the service consultant came back out and told me that the wrong part was ordered. I had actually taken off time from work to take my car into the shop. They appologized and didn't offer me any kind of remedy except that that they would call when it came in. I got a call today, Friday, telling me that the right part was in. I made an appointment with the service department for my lunch hour. When I came in I was brought to Tascha Wells, again. She AGAIN had chips and juice on her desk and was talking on the phone. She was pleasant until I let her know I was in a hurry. She then told me I was "TOO IMPORTANT" This irritated me and I felt it was rude. I am not important at all, I just needed to get the work done quickly due to my work schedule. It really stressed me out and made me feel uncomfortable. During my stay in the service area, keys were lost to a vehicle for approximately half hour. They seemed unorganized, with all the people, it seems it should be running much more smoothly, they were eating and talking to each other about personal issues in front of customers. I had to ask alont of questions to find out where I needed to go, how to pay, when to pay, to find my car after service etc...This shoul have been provided to me as a part of the service. The customer service and professionalism is lacking, and it was so unpleasant for me that after 6 years of going to this business for service etc...I will find another place, even if I have to drive to another city to do it. More