Roseville Chevrolet - Service Center

By far the best customer service experience ever! I visited this dealership on August 20, 2014. I brought my new 2014 Camaro in for some testing and a oil change. Leroy Lambert greeted me in the ser I visited this dealership on August 20, 2014. I brought my new 2014 Camaro in for some testing and a oil change. Leroy Lambert greeted me in the service department with open arms and listened to my concerns as if the car was his. He methodically went through my check list and was beyond helpful squeezing me in an already full appointment book. I wish I had employees working for me in my small business. Leroy Lambert possesses skills and knowledge of the business on a high output and above and beyond service level! I was then led into the parts department to inquire about an RS package that i have been wanting for some time. Brian Difede greeted my there and it did not take long for Brian to impress me! Brian swiftly pulled up several packages that would fit my needs and worked on the price a little bit so he could provide the best deal possible. Brian also possesses many positive attributes that set's him apart from a good employee! Brian uses his listening skills as well as presents the opportunity for an up sell. Again, if I had more employees like Brian my company would flourish in success! I was and am dually impressed with two individuals and felt I needed to take the time to let YOU know MR. Sullivan that these two individuals should NOT go unnoticed and they should be recognized for the above and beyond experiences they provide the customer. I would even consider that they would be in charge of on boarding new employees so that winning culture coupled with integrity is what drives your Team moving forward. I also want to recognize Kevin or Keith (i didn't get his last name) but he works on the sales floor. Kevin also greeted me and showed me some new products as well as educated me on some of the great kits I could put on my new Camaro. I felt like I was with family the whole time I visited your facility. It was amazing to have connected with all three departments in one visit! I will be back. NOTE: I will always buy service, cars, and parts from FAMILY! More

Outstanding Customer Service! We bought our 2012 Toyota Camry about a year ago at John L Sullivan. The front bumper paint started peeling really bad. We called and asked about it We bought our 2012 Toyota Camry about a year ago at John L Sullivan. The front bumper paint started peeling really bad. We called and asked about it and were told to take it to Roseville Toyota where we had the car serviced and they said there was nothing they could do for us because it wasn't a warranty issue. They told us to take the car to Penny in the service dept at John L. Thanks to Penny's efforts, she called us when we got back home and told us she found the car and yes, they had it painted. She took the time to look up the history on the car and it turned out the bumper had been painted prior to our purchase. She went to work and called the company that does their painting and they agreed to repaint it at no charge to us. What a relief it was! And, Penny didn't have to follow up with us at all, but her outstanding customer service has made us permanent buyers at John L!! Thank you Penny for all your help. It's employees like you that make John L Sullivan #1!!! More

Lovely!!! I was extremely pleased with my service. The staff at JLS was amazing!! the cashiers where so sweet and helpful, my service advisor was outstanding. I was extremely pleased with my service. The staff at JLS was amazing!! the cashiers where so sweet and helpful, my service advisor was outstanding. Mrs penny helped me understand all the issues with my car. I came to JLS very stressed out about my car but after leaving there I was stress free and comfortable that they fixed the problems with everything that went wrong with my vehicle. thank you soooooooooooooooo much and i will continue to bring my vehicle in there! Thanks !!! More

We went to John L. to hear a muffler that we want to put on our 2014 Camaro, Brian let us hear a 2014 that had the muffler installed , it sounded good and decided to have it done. We talked about this the on our 2014 Camaro, Brian let us hear a 2014 that had the muffler installed , it sounded good and decided to have it done. We talked about this the night before at the new car clinic, Brian said he had one at the lot that we could hear, so come see him and we could hear it. He was extremely professional in his knowledge and treated us like we were the only customers there. Also at the clinic we had questions about our registration which we hadn.t received since Jan. Joy said that she would check into it and would let us know the next day when we came in. When we came in she gave us the info we needed to know, again very professional and knowledgable in answering our questions. Very pleased with the service by Brian & Joy Terry & Karen White More

We have been a long time customer of John L Sullivan. The staff is always friendly when we call or come in especially Brian Difede. Brian is very helpful and has full knowledge whenever we ask a question. I staff is always friendly when we call or come in especially Brian Difede. Brian is very helpful and has full knowledge whenever we ask a question. I would highly recommend John L Sullivan is Roseville to everyone. More

Brian is very knowledgeable and professional. He is the expert on Chevy camaros and corvettes. I highly recommend Brian to anyone who has any questions about these vehicles. expert on Chevy camaros and corvettes. I highly recommend Brian to anyone who has any questions about these vehicles. More

Brian Difede in John L Sullivan's Parts Department is wonderful to work with. I am greeted with excellent customer service. I also love the fact that he is well informed regarding the Chevy Volt. wonderful to work with. I am greeted with excellent customer service. I also love the fact that he is well informed regarding the Chevy Volt. More

I have followed Eric from Hummer, to Sullivan. Eric was my service guy for years At Hummer and he actually loved my Green H2 (I am the one and only WIKIDH2 that everyone knows). Eric is honest, dependable my service guy for years At Hummer and he actually loved my Green H2 (I am the one and only WIKIDH2 that everyone knows). Eric is honest, dependable, reliable, talented and he knows HUMMER, he knows cars period and people. Over all these years, I can call him my friend. He is more than a service representative, he represents John L. Sullivan, in a way that is uncommon, not that others are bad, but when I have had to deal with others in Eric's absence of his day off, the experience was not very good. Not just because I am partial to Eric, his ethics and the mechanics that work under him, that they come and talk about my vehicle to me, show that they respect HIM and his suggestions and as a woman, that is what I need. I will say I am selling my H2 and as much as I will miss my Hummer, I will miss seeing Eric more...he is an amazingly good man, good representative of your dealership and the best decision you ever made, taking him from KUNI. More

i have taken my avalanche into John l for 4 years now and always had ok service nothing great and nothing bad.Last week i took the truck there for an oil change and a window problem.They were very busy but N always had ok service nothing great and nothing bad.Last week i took the truck there for an oil change and a window problem.They were very busy but Natasha still got my car looked at quickly.They addressed all the concerns that i had and also one that i didnt know i had.I met Harry the mechanic he showed me the other repairs that i would need to consider and when i went to pick it up he even saved me the defective part that caused the problem.My truck was fixed in a timely manner and i didnt need to go back. I really wanted to thank this team (Natasha and Harry)because i really feel that they care about me as a customer and my vehicle.I took the trip to Monerey that i had planned and the truck was great. More