Roseville Chevrolet - Service Center

Outstanding Customer Service! We bought our 2012 Toyota Camry about a year ago at John L Sullivan. The front bumper paint started peeling really bad. We called and asked about it We bought our 2012 Toyota Camry about a year ago at John L Sullivan. The front bumper paint started peeling really bad. We called and asked about it and were told to take it to Roseville Toyota where we had the car serviced and they said there was nothing they could do for us because it wasn't a warranty issue. They told us to take the car to Penny in the service dept at John L. Thanks to Penny's efforts, she called us when we got back home and told us she found the car and yes, they had it painted. She took the time to look up the history on the car and it turned out the bumper had been painted prior to our purchase. She went to work and called the company that does their painting and they agreed to repaint it at no charge to us. What a relief it was! And, Penny didn't have to follow up with us at all, but her outstanding customer service has made us permanent buyers at John L!! Thank you Penny for all your help. It's employees like you that make John L Sullivan #1!!! More

Lovely!!! I was extremely pleased with my service. The staff at JLS was amazing!! the cashiers where so sweet and helpful, my service advisor was outstanding. I was extremely pleased with my service. The staff at JLS was amazing!! the cashiers where so sweet and helpful, my service advisor was outstanding. Mrs penny helped me understand all the issues with my car. I came to JLS very stressed out about my car but after leaving there I was stress free and comfortable that they fixed the problems with everything that went wrong with my vehicle. thank you soooooooooooooooo much and i will continue to bring my vehicle in there! Thanks !!! More

We went to John L. to hear a muffler that we want to put on our 2014 Camaro, Brian let us hear a 2014 that had the muffler installed , it sounded good and decided to have it done. We talked about this the on our 2014 Camaro, Brian let us hear a 2014 that had the muffler installed , it sounded good and decided to have it done. We talked about this the night before at the new car clinic, Brian said he had one at the lot that we could hear, so come see him and we could hear it. He was extremely professional in his knowledge and treated us like we were the only customers there. Also at the clinic we had questions about our registration which we hadn.t received since Jan. Joy said that she would check into it and would let us know the next day when we came in. When we came in she gave us the info we needed to know, again very professional and knowledgable in answering our questions. Very pleased with the service by Brian & Joy Terry & Karen White More

We have been a long time customer of John L Sullivan. The staff is always friendly when we call or come in especially Brian Difede. Brian is very helpful and has full knowledge whenever we ask a question. I staff is always friendly when we call or come in especially Brian Difede. Brian is very helpful and has full knowledge whenever we ask a question. I would highly recommend John L Sullivan is Roseville to everyone. More

Brian is very knowledgeable and professional. He is the expert on Chevy camaros and corvettes. I highly recommend Brian to anyone who has any questions about these vehicles. expert on Chevy camaros and corvettes. I highly recommend Brian to anyone who has any questions about these vehicles. More

Brian Difede in John L Sullivan's Parts Department is wonderful to work with. I am greeted with excellent customer service. I also love the fact that he is well informed regarding the Chevy Volt. wonderful to work with. I am greeted with excellent customer service. I also love the fact that he is well informed regarding the Chevy Volt. More

I have followed Eric from Hummer, to Sullivan. Eric was my service guy for years At Hummer and he actually loved my Green H2 (I am the one and only WIKIDH2 that everyone knows). Eric is honest, dependable my service guy for years At Hummer and he actually loved my Green H2 (I am the one and only WIKIDH2 that everyone knows). Eric is honest, dependable, reliable, talented and he knows HUMMER, he knows cars period and people. Over all these years, I can call him my friend. He is more than a service representative, he represents John L. Sullivan, in a way that is uncommon, not that others are bad, but when I have had to deal with others in Eric's absence of his day off, the experience was not very good. Not just because I am partial to Eric, his ethics and the mechanics that work under him, that they come and talk about my vehicle to me, show that they respect HIM and his suggestions and as a woman, that is what I need. I will say I am selling my H2 and as much as I will miss my Hummer, I will miss seeing Eric more...he is an amazingly good man, good representative of your dealership and the best decision you ever made, taking him from KUNI. More

i have taken my avalanche into John l for 4 years now and always had ok service nothing great and nothing bad.Last week i took the truck there for an oil change and a window problem.They were very busy but N always had ok service nothing great and nothing bad.Last week i took the truck there for an oil change and a window problem.They were very busy but Natasha still got my car looked at quickly.They addressed all the concerns that i had and also one that i didnt know i had.I met Harry the mechanic he showed me the other repairs that i would need to consider and when i went to pick it up he even saved me the defective part that caused the problem.My truck was fixed in a timely manner and i didnt need to go back. I really wanted to thank this team (Natasha and Harry)because i really feel that they care about me as a customer and my vehicle.I took the trip to Monerey that i had planned and the truck was great. More

John L Sullivan Chevrolet is the only nearby authorized Saturn service provider since Saturn went out of business. They sent me a card good for 4 free checkups at their new location at the back of Rosevill Saturn service provider since Saturn went out of business. They sent me a card good for 4 free checkups at their new location at the back of Roseville Automall. So in I went, pulled my car into the drive and handed the keys to the mechanic, who called me "darling." Look, Buster, I am not your darling, your sweetie, your pumpkin, or your snuggle-wumpus, but I digress . . . He sent me to sit in the cold and wait and wait and wait while the very harried woman, who was supposed to be helping me register, ran back and forth like the proverbial acephalous chicken. After about twenty minutes she finally called me over, breathlessly explaining that they were understaffed and very busy. Meanwhile, Honey Bunches, the mechanic, gets in my car to pull it forward a bit as I was "blocking other vehicles." I hadn't pulled up all the way to the end since no one else was there at the time and I didn't know it would take so long. The chicken lady then explained to me that Honey Bunches locked my keys in my car. He didn't tell me himself or apologize during the whole experience. Neither did she. She only laughed and said that if there was a good place to lock one's keys in their car, this was it. I was not amused. Now my car really IS in the way. And it remained so for over an hour. I kept going back outside in the cold to check and glare at Honey Bunches. I was beyond angry, watching car after car driven past my own, watching people who were there well after me leave well before. It was a miserable experience. Nothing was wrong with my car so at least the visit was free . . . I guess. I am going back in soon for another regularly-scheduled maintenance visit, though I am in no way looking forward to it. I'll be most relieved when my husband and I are done paying off our truck in March so we can trade in the Saturn for a new, not-from-JohnLSullivan car. Thanks for going above and beyond to make my experience a sweet one -- especially you, Honey Bunches. More