Roseville Chevrolet - Service Center

Fast and Friendly Service I have to commend your advisor - Mark E. Rogers!! He went above and beyond his "duty"! Last year it took almost 2 hours for the oil and lube. This I have to commend your advisor - Mark E. Rogers!! He went above and beyond his "duty"! Last year it took almost 2 hours for the oil and lube. This time he had it done in 1/2 hour, fixed the screen the way I liked, and gave me his card in case I have any other problems. More

Simple fix, then a ridiculous mess. When I took my Saturn Ion into John L. Sullivan's Chevy to have the ignition switch fixed, I returned to find my tail light broken. There had been a c When I took my Saturn Ion into John L. Sullivan's Chevy to have the ignition switch fixed, I returned to find my tail light broken. There had been a crack, but it was covered in strong tape. This has worked through car washes and hand washes for years. But, as soon as I bring it to John L. Sullivan's, somehow, it breaks completely. The whole cover was broken. Noone claims to know how it happened. It was said they do not use pressure washers, and the cameras do not get a view of the rear of the car. When I asked how they planned to fix it, they said it was not their problem. Eventually they found the part, priced it and told me they would install it for no charge, but they still expect me to pay for the part. I leave my car trusting they would fix the problem I brought it for, and they would give it back in at the least the same condition as when I brought it. Someone broke my taillight and now they refuse to replace it. I am in no way satisfied with any part of my visit I would not recommend John L. Sullivan's Chevy Dealership to anyone who would like their car to be kept in good condition in good trust. More

A Great Dealership! John L is the only dealership I will do business with, and have, for many years after bad experiences with dishonest practices by a certain well known John L is the only dealership I will do business with, and have, for many years after bad experiences with dishonest practices by a certain well known Ford dealership. They lost a customer for life, and you gained one due to your service department's honesty and low pressure sales staff. More

Excellent Dealership in all Respects Everyone is very customer oriented, concerned, friendly, and helpful. The improvements noted with the cafe are a real plus. It seems like every time Everyone is very customer oriented, concerned, friendly, and helpful. The improvements noted with the cafe are a real plus. It seems like every time I visit this dealer things just get better. More

Excellent Service. Kept me informed. Leroy kept me informed. Although I brought 2011 Impala in for "Service Stabilitrak" indicator occasionally on, Leroy said Battery low, so I replaced i Leroy kept me informed. Although I brought 2011 Impala in for "Service Stabilitrak" indicator occasionally on, Leroy said Battery low, so I replaced it. Leroy said sometimes unusual messages when BATTERY IS LOW. Re: Service Stabilitrak message, service folks checked solder and said it was OK. I just want to be SAFE on the road. Everything seems to be OK, but I will continue to observe the messages on computer in car. I realize that Stabilitrak will be fixed AT NO CHARGE if within 10 years of car on road, or 100,000 mileage whichever comes FIRST. My SAFETY comes FIRST. More

great customer service and nice staff. I came in for an oil change appointment and the staff was very warm and engaging from start to finish. Things were quick and I got a car wash coupon s I came in for an oil change appointment and the staff was very warm and engaging from start to finish. Things were quick and I got a car wash coupon since they couldn't send my Impala to get cleaned. Great experience, I will definitely be back. More

Service Dept Just had my Impala serviced and very pleased. I have had over the years 6 or 7 GM cars, this is my 3rd Chevy, and I have always noticed that the Just had my Impala serviced and very pleased. I have had over the years 6 or 7 GM cars, this is my 3rd Chevy, and I have always noticed that the car ran noticeably better Serviced at your facility, than when I used a independent repair shop. I must admit, it was my wife who first noticed it, as she was the main driver of the our 1st Chevy. I will be bringing this Impala back for service as needed William Dhanis was my service advisior More

Wonderful dealership! I live in Barstow CA. I had my Chevy Avalanche truck in a local Chevy dealer ( Rancho Motors Victorville CA) several times recently and every time I I live in Barstow CA. I had my Chevy Avalanche truck in a local Chevy dealer ( Rancho Motors Victorville CA) several times recently and every time I left there I still had a problem. I was so frustrated and made complaints about them not fixing the truck. After spending $2000-$3000 there, I gave up on them and decided to have a dealer near my Mom look at it. My Mom lives in Roseville CA and we were planning on spending most of Thanksgiving week with her. I called John L. Sullivan dealer on Tuesday before we left for our trip and tried to make an appointment for Fri or Sat but they were all booked. The lady I talked to was very nice and told me I could drop if off and if they had time someone could look at it. We traveled up North the day before Thanksgiving and during our 7 hour drive we had mechanical problems with our Avalanche. Previously it was off and on problems but it was so bad on our trip I was afraid to make the 7 hour drive home. I help a dog rescue and had 5 small dogs with me. It would not have been good to break down. Friday Morning I went first thing to John L. Sullivan. I even offered to leave the truck over night because I knew they would be busy. I am writing to you because of the exceptional treatment I received. I was helped by Steve White and I explained my situation. I found out more just talking to Steve , before my truck was ever looked at, then I did having it worked on several times at my local dealer. Steve was sympathetic to my situation said he would find a way to get my truck looked at. I received a couple calls from him during the course of the day letting me know what was going on. He stated he put his best mechanic on it and they would get to the bottom of my problem. I thought for sure the truck would have to be left overnight but Steve called me midafternoon with a diagnosis. Unfortunately, the problem was too complex to fix during my stay but I was informed it would be safe to drive home and have the work done here. Steve even told me, if I had any questions once I got home I could call him. The shop I took it too once I got home did have a couple questions so I called Steve and left a message. Steve promptly returned my call and answered my questions. I really wish I could have stayed longer and had it fixed at John L. Sullivan but I had to get back to work. I am finally on the right track! I want to thank Steve and everyone I talked to that day. From the women on the phone when I first called, to the young lady that checked me in, and the young ladies working check out, everyone was so kind. I wish I had gotten all of their names. Steve even charged me a little less then was first said. This dealer is 7 hours from me, but if I ever need anything and I can get it done there on one of my visits to my Mom, I will be sure to have it done there. I worked customer service for 19 years and I know that complaints come in way more often than compliments. I like to be sure and compliment when a great job has been done. Thank you. Sincerely, Tina Thompson-Arce More

Wonderful service I returned to John L Sullivan, because of the wonderful service. I always contact Penny Case as she is a person I totally trust and has always been t I returned to John L Sullivan, because of the wonderful service. I always contact Penny Case as she is a person I totally trust and has always been totally honest and give wonderful service. Everyone is very friendly and helpful. I drive from the Pocket Area which is 30 plus miles just because of the service I receive at John L Sullivan. I tried once at Juffy Lube on Fulton Ave and was totally ripped off. I will never go back. Thank you to Penny Case and the rest of the service staff for the wonderful experience dealing with honest professionals. Terri Bartell More

By far the best customer service experience ever! I visited this dealership on August 20, 2014. I brought my new 2014 Camaro in for some testing and a oil change. Leroy Lambert greeted me in the ser I visited this dealership on August 20, 2014. I brought my new 2014 Camaro in for some testing and a oil change. Leroy Lambert greeted me in the service department with open arms and listened to my concerns as if the car was his. He methodically went through my check list and was beyond helpful squeezing me in an already full appointment book. I wish I had employees working for me in my small business. Leroy Lambert possesses skills and knowledge of the business on a high output and above and beyond service level! I was then led into the parts department to inquire about an RS package that i have been wanting for some time. Brian Difede greeted my there and it did not take long for Brian to impress me! Brian swiftly pulled up several packages that would fit my needs and worked on the price a little bit so he could provide the best deal possible. Brian also possesses many positive attributes that set's him apart from a good employee! Brian uses his listening skills as well as presents the opportunity for an up sell. Again, if I had more employees like Brian my company would flourish in success! I was and am dually impressed with two individuals and felt I needed to take the time to let YOU know MR. Sullivan that these two individuals should NOT go unnoticed and they should be recognized for the above and beyond experiences they provide the customer. I would even consider that they would be in charge of on boarding new employees so that winning culture coupled with integrity is what drives your Team moving forward. I also want to recognize Kevin or Keith (i didn't get his last name) but he works on the sales floor. Kevin also greeted me and showed me some new products as well as educated me on some of the great kits I could put on my new Camaro. I felt like I was with family the whole time I visited your facility. It was amazing to have connected with all three departments in one visit! I will be back. NOTE: I will always buy service, cars, and parts from FAMILY! More