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Roseville Chevrolet - Service Center

Roseville, CA

2.9
602 Reviews

602 Reviews of Roseville Chevrolet - Service Center

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January 20, 2018

great -- due to Penny Penny was great! She handled everything with a smile an efficiency The mechanics handled recall work on the transmission. There was a thump today More

by kareisme
Recommend Dealer
Yes
Employees Worked With
Penny Case
January 20, 2018

Fast and courties When I arrived there was someone to meet me right away. He was friendly and professional. The service was very fast and I was notified when my vehicle More

by LARRY-NEWBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dixon
January 20, 2018

Great customer service. I don't see her on this list, but my service lady was very helpful. She was very positive when I normally am very stressed out about car problems. I'm More

by LHUIE28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think it was Pat who helped me? Or another lady service person.
January 20, 2018

Happy customer. Fast reliable service. Paul Hernandez always takes care of us. Have bought three cars in the last three years and am very happy with the dealership as More

by DTHUET47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez , Greg Dyson
January 20, 2018

Very satisfied I was impressed with the quality of service and they addressed the rattle in my dash and fixed it. Great job! I would definitely recommend More

by SCHMIDTFAMOF4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam
Jan 22, 2018 -

Roseville Chevrolet responded

Thank you for taking the time to complete the review in regards to your recent service. I am happy to know that our team really took care of your concerns. We appreciate you choosing John L. Sullivan for your service needs.

January 19, 2018

Multipoint point inspection & maintenance Your advisor Erick is very helpful. The car feels Like new after the service. Your waiting rooms and WIFI means a lot to be able to spend the time. More

by GERARDBOUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Lon Dixon
January 19, 2018

Service as promised I had follow-up service for items purchased during the sale of my car. I was expected on the morning I arrived. Paperwork was ready and obtaining the More

by KABOUDREAUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Penny Case
January 19, 2018

I kept wondering if the cameras were going to come out! Almost over the top service. If you need service for your Chevy just go, you won’t be sorry. After great disappoints at two other dealerships, one of More

by drehobl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark in Service
August 10, 2016

My experience at jonh L Sullivan Chevy My service manager Paul Hernandez was great he's a very friendly and down to earth guy. He had all my concerns addressed and made me feel comfortable. More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
Aug 11, 2016 -

Roseville Chevrolet responded

Thanks so much for the nice review, Jay. We really appreciate this feedback and I'll be certain to share your compliments to Paul and to the rest of the staff. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. It was our pleasure. Warm regards, Joy Sanders, CSI Manager, joys@chevyworld.com

August 02, 2016

Horrible! Not only did they damage my rare paint job, but they screwed up the wiring which had NOTHING to do with the repairs i brought it in for! I CLEARLY tol More

by LividVetteOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The so-called mechanics!, Steve White
Aug 17, 2016 -

Roseville Chevrolet responded

Thank you for taking the time to share your recent experience at John L Sullivan Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression that you received from our dealership is unacceptable. We would sincerely appreciate the opportunity to amend the situation, so please don't hesitate to contact me. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

Oct 05, 2016 -

LividVetteOwner responded

I have emailed JOY twice since she posted that 'form letter' reply and big surprise...NO RESPONSE!!! I guess i now have to take this crappy dealership to small claims court. I took my Corvette in for an O2 sensor and this is what i got... *paint damage *interior console damage *wiring damage *lied to *ripped off Do not take your vehicle to this dealership! You're better off picking a random neighborhood mechanic.

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