Roseville Chevrolet - Service Center

Happy, Happy, Happy I’d like to rave about my service advisor Steve White. He always makes me feel like I’m the most important person in the world. He also takes care th I’d like to rave about my service advisor Steve White. He always makes me feel like I’m the most important person in the world. He also takes care that my vehicle needs are met, in an honest and timely manner. If I need something he tells me and if I say “not now, he honors that. No hard sales. If I’m looking for a different vehicle, I always consult him first. With him the customer is his top priority. Thank You Steve. More

Customer from Marysville Scheduling service is excellent with email reminders. Service supervisor had excellent rapor as well as secondary support staff. Courtesy and updates Scheduling service is excellent with email reminders. Service supervisor had excellent rapor as well as secondary support staff. Courtesy and updates regarding service timeline was very professional. More

Damage to my vehicle I have purchased my vehicle and regularly service my vehicle at John L Sullivan Chevrolet. 4/5 times the service is fast, friendly, thorough, and easy I have purchased my vehicle and regularly service my vehicle at John L Sullivan Chevrolet. 4/5 times the service is fast, friendly, thorough, and easy. The service personnel are great. However this last time everything was the same except when I got home straight from the dealership I notice damage to my vehicle. Significant damage. Although, I am currently working with the management who have been accommodating to determine when and where this has happened, and possibly arrange a repair this is very frustrating. I am disappointed in the integrity of the staff. Honesty, and remedy would have been more appropriate than allowing a customer to go home and hope they did not notice the damage to their vehicle. This has been time consuming, inconveniencing, and depreciates the value of my vehicle if I would like to sell or trade in the future. I do not feel this isolated incident speaks for John L Sullivan and the staff in general, but it is frustrating. I will remain a customer; however, I will be much more meticulous with service in checking my vehicle before AND after repair. I will follow up with the overall outcome of this situation in the near future. More

3000 mi service. Fast and correct. Excellent as usual. Fast and correct. Needed oil and filter changed. All fluids checked. Tires rotated and filled to correct pressure. Brakes checked for wear. All items Fast and correct. Needed oil and filter changed. All fluids checked. Tires rotated and filled to correct pressure. Brakes checked for wear. All items checked were good. More

Pleasent and accommodating. The people who work here are most enjoyable, attentive, and considerate. I've always been satisfied with the quality of work done here. They are liter The people who work here are most enjoyable, attentive, and considerate. I've always been satisfied with the quality of work done here. They are literally forcing me to remain a loyal customer. More

Good communication The service advisor was great at communicating with us. However, there was grease on my floor mat and they never washed my car even though they asked The service advisor was great at communicating with us. However, there was grease on my floor mat and they never washed my car even though they asked me if I wanted it done. My experience was overall pretty good. More

check engine light I took my car in because the light was on. I had an appt but was told it may be a couple of hours. From time it was diagnosed, fixed and I checked out I took my car in because the light was on. I had an appt but was told it may be a couple of hours. From time it was diagnosed, fixed and I checked out, it was 2 hours. I couldn't have been happier with the service. More

Oil change and checking window buttons Love JLS. Everyone is always so smily and friendly. The employees make you feel very relieved that they are going to service your car and fix any pro Love JLS. Everyone is always so smily and friendly. The employees make you feel very relieved that they are going to service your car and fix any problems. It’s great that you can shuttle customers to and from any places while waiting for their car. Always great service!!! Paul Hernandez was superb. He went over the work order with me, got me and my 3 daughters shuttled back and forth to the Mall for some shopping, and had my car washed. Thank you for your generosity. More

Repair Challenges Brought the vehicle in for oil change and oil leak resolution. After 4 days later, car still in service, no car, mechanic off for Fri through Monday a Brought the vehicle in for oil change and oil leak resolution. After 4 days later, car still in service, no car, mechanic off for Fri through Monday and no one else working on vehicle. I went to dealership on Saturday to query about the problem, Service mgr tried to help but despite Penny's best efforts, the mechanic still out the next week and car still unrepaired. Once repairs were complete, the vehicle now makes a strange sound and had to be returned for additional repairs this week. There was a lack of communication regarding the repairs since the mechanic had time off, really? So if the employee never came back, the car would still be sitting there? There was no offer by service advisor of a loaner since it was the dealers issue in the repair delay. A potential 1-2 day service is now entering week 2. I am understanding about ordering parts, I do not understand only 1 mechanic with 4 days off that the car wasn't reassigned to another tech to do the work. More

Why bother with Jiffy Lube Detailed service questions by an experienced rep not some kide that does not quite have the script down. What a relief! That’s all folks goodbye Detailed service questions by an experienced rep not some kide that does not quite have the script down. What a relief! That’s all folks goodbye More