Roseville Chevrolet - Service Center

Service Rating Mark is a stand up guy, I've been requesting him for years. He has integrity, never over steps his bounds or apply pressure I truly appreciate his hon Mark is a stand up guy, I've been requesting him for years. He has integrity, never over steps his bounds or apply pressure I truly appreciate his honesty, and the fact that he excels at customer service from start to finish. John L. Sullivan is lucky to have him representing your brand and I pray he is treated as a valued employee because he exudes customer service. More

Post Sale Service This dealership is top notch. From the people to the facility, everything is tailored to the customer’s experience. We have been treated with great c This dealership is top notch. From the people to the facility, everything is tailored to the customer’s experience. We have been treated with great care every time. More

I would rcommend this service center with reservations My daughter dropped off her new vehicle for an on site interior/exterior surface protection application service. The vehicle did not need to be taken My daughter dropped off her new vehicle for an on site interior/exterior surface protection application service. The vehicle did not need to be taken off the lot for any reason. A photo of the current mileage was taken at the time of the appointment and upon completion it was discovered that 20 miles was placed on her vehicle. Upon further investigation it was also discovered the responsible person had inadvertently left their dental appointment card in our vehicle. Taking a customer vehicle off the lot for personal use is careless and unacceptable! This incident was reported to Penny in the service dept. She was awesome and assured me that matter would be addressed appropriately. More

Steve White always treats us like royalty. We were looking at an expensive service. It's hard for most people. But Steve White treated us with empathy and kindness. The service was performed We were looking at an expensive service. It's hard for most people. But Steve White treated us with empathy and kindness. The service was performed completely in that day. We are very satisfied. The young woman at the check out service is a very fine employee too. More

VERY UPSET Bought a 38 thousand dollar car and the ac didn't work well in October. Now I'm being told they had checked it and cant or wont fix it. I had original Bought a 38 thousand dollar car and the ac didn't work well in October. Now I'm being told they had checked it and cant or wont fix it. I had originally said something at day of purchase and was told it would be fixed. Also cilajet up sale was garbage. Dont waste your money. More

hit or miss I have had wide mixes of experiences here. I don't like how they use the surveys to create an atmosphere of customer service because there are many ar I have had wide mixes of experiences here. I don't like how they use the surveys to create an atmosphere of customer service because there are many areas that can be improved. More

Great place I gave a 5 star rating because the people are friendly, the service is great and if you're staying to wait for your vehicle to be ready there is an ex I gave a 5 star rating because the people are friendly, the service is great and if you're staying to wait for your vehicle to be ready there is an excellent lounge plus you get a complementary coffee or tea. More

Never again Extremely dismissive, pathetic service. Not loyal to loyal customers. Dealers bottom line is their only concern. Lip service only. Defects in the vehi Extremely dismissive, pathetic service. Not loyal to loyal customers. Dealers bottom line is their only concern. Lip service only. Defects in the vehichle not addressed. " Customer service is a joke. A follow up call by an uninformed teenager who doesn't know her subject matter is their idea of a follow up??? A joke. They truly could care less More

Pamela at the Roseville service center I came in this morning for service regarding numerous issues with my 2017 Silverado. I was disappointed with my last servicing to say the least. I rar I came in this morning for service regarding numerous issues with my 2017 Silverado. I was disappointed with my last servicing to say the least. I rarely complain and felt the need to call the Corporate office regarding my last experience. Pam in service took care of me, and most of all LISTENED TO ME. Sometimes that’s all people need. I was shocked John L Sullivan was willing to lose a good customer over a center cap they wouldn’t replace that was defective amongst other issues. With all that said, Pam took it into her own hands to make me feel like a valued customer and restored my faith in John L Sullivan Chevrolet. From here on out, I only deal with Pam in service. Thank you. More