Roseville Chevrolet - Service Center

Brian in parts=phenomenal We went in for an oil change & ovetall 7,500 mile check on our mailbu. Despite the on going construction service was above & beyond. We had points tha We went in for an oil change & ovetall 7,500 mile check on our mailbu. Despite the on going construction service was above & beyond. We had points that we needed to use before the expired from My Chevrolet GM rewards. Brian & his staff assisted us in ensuring we were able to use all of our vouchers & points withour any wasted. He also ordered out of stock floor mats & key covers for us & immediately called us with next day servixe saying they had just come in! Talk about fast!! Best Service i have ever received, I usually dread the dealership but he booked our last minute appointment & made it an extremely awesome experience! Ty Brian & everyone at John L. Sullivan Chevrolet! You ALL rock!! More

Proved me wrong I thought I could actually trust a dealership...well shame on me. John L Sullivan definitely proved me wrong on that one. When I drove off the lot unb I thought I could actually trust a dealership...well shame on me. John L Sullivan definitely proved me wrong on that one. When I drove off the lot unbeknownst to me my tire pressure was really low. I discovered this because a warning light came on. My husband took the car in (no more than 10 days after purchase) to ensure everything was OK and to have dealer put air in the tire. Well they did BUT likely over inflated it! Less than 4 montha after buying the car I got a bubble in the tire and had to pay to get it replaced. When I went back to dealer the service dept said "oh you hit a pothole, sorry, $350". I just spent over 30 grand (a little to you ALOT to me) and now because of an error you likely caused you want more money from me. I think not! I have 2 free oil changes I wouldnt cash those in if you paid me. It will just be an opportunity for the service techs to screw up my car and take me for even more money. I will never return nor will i refer friends or family. You suck JLS. More

Great Team! Courtney and Art were very helpful and attentive. Service was busy due to the state holiday and although the service team was under pressure, they mad Courtney and Art were very helpful and attentive. Service was busy due to the state holiday and although the service team was under pressure, they made every effort to make sure I was taken care of. Thank you!! More

Excellent Customer Service I had to take my Chevy Traverse in because the rear air conditioner stopped blowing cold air. Having 4 kids, I needed to get this resolved right away I had to take my Chevy Traverse in because the rear air conditioner stopped blowing cold air. Having 4 kids, I needed to get this resolved right away. They got me an appointment right away, took care of the service is a quick and timely manner and as always, displayed a high level of care and service. Will continue to take my car to John L Sullivan Chevy More

Helpful staff I took my car for an oil change with no appointment they got me in and out with in 35 min. Excellent service I will defiantly be going back to them I took my car for an oil change with no appointment they got me in and out with in 35 min. Excellent service I will defiantly be going back to them More

Small things through the cracks. So I took my car in for its first service. Only 5000 miles on it. Had some concerns on how it was shifting, the brakes squealing when backing up and t So I took my car in for its first service. Only 5000 miles on it. Had some concerns on how it was shifting, the brakes squealing when backing up and the arm rest squeaking when moving it up and down. My service advisor was nice listened to my concerns and took my keys and said they would be addressed. Four and a half hour later the car was done. My service advisor went over my concerns and said the shifting was normal, they could not find anything wrong with the brakes and the first service waa done. Sounds good so far right. So here's where thing start not to add up. My car had 5117 on the odometer when I took it in and when I left it had 5118 but my service advisor said they test drove my car twice to check the shifting issue and the brake noise. All in one mile. My invoice said 5117 in and 5117 out. Part of the service was to rotate the tires and check the air pressure. Now the day before the service I got a service warning that my air pressure was low. 30 psi. In all my tires. So I thought I'm taking it in tomorrow and they will take care of it. The next day after the service I got a service warning again that my tire psi was low. But my invite stated that they checked and my psi was at 35. Ok these are small things, but if they are not looking at the small thing. Are they really look good at the big thing. More

Very helpful and fast Very friendly and quick service. They made sure I had everything I needed and answered any questions I had. Parts department was helpful with my purc Very friendly and quick service. They made sure I had everything I needed and answered any questions I had. Parts department was helpful with my purchase there. Wandered onto the sales floor and was approached. Not pushy and inquired how I liked my vehicle. More

Oil Change & Cold Air Kit purchase & Install Great experience, Chevrolet had delays in getting these Cold Air intake kits out for the C7 Corvette. But this dealer used their display kit to get Great experience, Chevrolet had delays in getting these Cold Air intake kits out for the C7 Corvette. But this dealer used their display kit to get the work done on my vehicle. Great job. More

Long Time Customer I have been a long time customer from Elk Grove, I make the drive becsue the service is outstanding and customer support is top notch. I have been a long time customer from Elk Grove, I make the drive becsue the service is outstanding and customer support is top notch. More

Bummed I have taken my vehicle solely to John L. Sullivan for years. I have always been very satisfied with the service. I still am, however I was very displ I have taken my vehicle solely to John L. Sullivan for years. I have always been very satisfied with the service. I still am, however I was very displeased when I discovered that they have raised the prices for an oil and filter change. I even brought in a coupon that I get on a regular basis and was rejected the use of it. So now I am being charged $62.00 every 7,500 miles when I can just buy Amsoil and run 15,000 miles between oil changes for $90. You also dissolved your car wash too. Goodbye John L. Sullivan. More