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Roseville Chevrolet - Service Center

Roseville, CA

2.9
602 Reviews

602 Reviews of Roseville Chevrolet - Service Center

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October 19, 2018

John L Sullivan is one of the best. I brought my truck in for service and the staff was very friendly and welcoming. I would recommend others to visit John L Sullivan for any service nee More

by MXRACER0100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quick Lube
Oct 22, 2018 -

Roseville Chevrolet responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

October 18, 2018

Awsome service I am very happy with my service recently. The employee at the service department was great. It is a little ways for me to come here, but it is well wo More

by KEHOLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the name.
Oct 18, 2018 -

Roseville Chevrolet responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Joy Sanders, CSI Manager, joys@chevyworld.com

October 15, 2018

WAITED A LONG TIME! FOR A BATTERY CHANGE! JUST WAITED TO LONG! COULDN'T HEAR MY NAME IF IT WAS CALLED! HAD TO GO TO THE DESK AND ASKE IF I WAS DONE! More

by GARY.LATHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
CAN'T ANSWER DIDN'T GET A NAME! JUST WANTED TO GET OUT OF THERE
Oct 15, 2018 -

Roseville Chevrolet responded

Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the service we offer. We are sorry for the impression you received with our service department. I would appreciate the opportunity to turn this experience around. If you would like to discuss this situation further or if you have any questions, do not hesitate to contact us directly. Joy Sanders, CSI Manager, joys@chevyworld.com

October 14, 2018

A Happy John L. Sullivan Customer Jamal found the perfect truck for my wife, she loves it. The service department under Penny Case is great, Robert took extremely good care of us, took More

by ajcjleone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert in Service, Penny Case, Jamal Saries
Oct 15, 2018 -

Roseville Chevrolet responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Joy Sanders, CSI Manager, joys@chevyworld.com

October 11, 2018

Great service . Knowledgeable and wonderful staff. Short wait times and they even washed the car! Mark explained everything well and went over what was found after More

by Dia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thames
Oct 11, 2018 -

Roseville Chevrolet responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

October 11, 2018

Jim's Truck Dropped my Truck off on the 24th due to service light, got it back on the 26th, got up to go to work on the 27th, as I was going onto Freeway it died, More

by james_hoover50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve White
Oct 15, 2018 -

Roseville Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Joy Sanders, CSI Manager, joys@chevyworld.com

October 10, 2018

Cyndi palacio Everyone on very nice helpfulbut they could have sent my truck tru the car wash they did not even ask but that is ok I did not mind but would have bee More

by CYNDIK-PALACIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember the names but whoever I came in contact with was very nice The only thing was after my truck was serviced they could have sent the truck thru the car wash, Jamal Saries
Oct 11, 2018 -

Roseville Chevrolet responded

Hello, and thank you for choosing John L Sullivan Chevrolet for your automotive needs. Our goal is for 100% customer satisfaction, and it seems we fell short at your last visit. We are constantly trying to improve upon the customer service that we provide and your feedback would be of great help to us. Please contact us at your earliest convenience to discuss how we can resolve any sales or service issues you may have experienced. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

October 10, 2018

Fast, quality work Tom was an excellent service rep after we had a previous not-so pleasant service experience with the truck returned back to us still with a knock in t More

by TIMMENICUTCH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom
Oct 11, 2018 -

Roseville Chevrolet responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

October 10, 2018

Great service Mark Rogers took good care of me even though I am from out of state. Professional and caring service. Everyone there was helpful. Service was provided More

by mcampbell113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rogers
Oct 11, 2018 -

Roseville Chevrolet responded

Thank you for your kind words about Mark and the rest of the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

October 10, 2018

Excellent and Efficient Service The service writer was attentive, accurate and professional. I was taken care of promptly. All my questions answered. Steve got me the information I w More

by NGREEN1100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve White
Oct 11, 2018 -

Roseville Chevrolet responded

Hi and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Steve is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

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