Roseville Chevrolet - Service Center

The best service dept!!! Since the first day I came to John L Sullivan for service, I felt I was in the right place and my needs we’re being addressed to the fullest. And over Since the first day I came to John L Sullivan for service, I felt I was in the right place and my needs we’re being addressed to the fullest. And over the extent of our relations they have always made my concerns important and made me feel like family. This is something that’s few and far between. They have earned my respect and trust and the customer service is impeccable and I couldn’t see going anywhere else! Thanks so much... More

Replace defective tire I needed a tire replacement. Was not in stock, so was ordered. The next day, the tire was not delivered as scheduled. The Service Tech came to my r I needed a tire replacement. Was not in stock, so was ordered. The next day, the tire was not delivered as scheduled. The Service Tech came to my rescue by demanding the supplier deliver a tire immediately, which they did. Very oriented to customer service! Thanks for allowing me to make a previously scheduled trip to Reno. More

Worst experience I have ever had at a dealer/service center Title of the survey email sent to me from John L 'Was John L Sullivan Chevrolet awesome?', no they most definitely weren't. Service advisers have no k Title of the survey email sent to me from John L 'Was John L Sullivan Chevrolet awesome?', no they most definitely weren't. Service advisers have no knowledge on vehicles, I even had one tell me that. I had to ride with a service tech to point out the rattling issue I was having in my truck, major inconvenience. Both my b pillars are rattling, i was told it was just a part of the truck, really? a new truck that costs over $45k? I was basically told to take my truck to another service center to have them check the rattles, ok gladly. No one acknowledged me at the service center cashier, i guess they didn't want to deal with any confrontation, they even asked my wife if she was with me, when she said yes, back to silence. Joy is quick to make you feel like she will help, then passes the buck to someone else. lack of communication by everyone in the service center is something i have never experienced before. i will never set foot on the john l sullivan chevrolet property again. from the loitering sales reps sitting on the railing waiting for prey (who actually walk to your car when you are simply going to service) to the rude and unknowledgeable service advisers. it is all a facade, i feel so taken advantage of from this entire experience, sales to service. Never again. More

Lincoln review There has not been any problem with my car service or employees when ever I have brought and car in for service or repair all the work has also been d There has not been any problem with my car service or employees when ever I have brought and car in for service or repair all the work has also been done timely . Thank you Elizabeth Lincoln More

Great Service Department Feel like I can really trust what the service consultants recommend (especially Steve White) and although service is expensive, I'm always able to sav Feel like I can really trust what the service consultants recommend (especially Steve White) and although service is expensive, I'm always able to save a little bit in discounts. Very much appreciated! More

Friendly, helpful people Made me feel valued! Text and email reminders about my appointment. Eased my concern by having one of the mechanics ride along with me. Concerned a Made me feel valued! Text and email reminders about my appointment. Eased my concern by having one of the mechanics ride along with me. Concerned about my well being. More

Excellent Job and Communication! I have to say great job Taylor and Paul in service. They discovered the wrong part was shipped found the proper one. Instead of having to wait they pu I have to say great job Taylor and Paul in service. They discovered the wrong part was shipped found the proper one. Instead of having to wait they put me in a loaner and then got the job done in a timely manner! Thanks so much. More

mindful of my timeand fixed my car! Got me in on my time schedule. For a mom with a busy schedule and health issues, this meant the world. when you already have a busy schedule you don' Got me in on my time schedule. For a mom with a busy schedule and health issues, this meant the world. when you already have a busy schedule you don't need your car acting up! More

Honest and fast My 2015 Malibu's "Check Engine" light came on. They got me in the next morning, diagnosed the problem and had it done by closing time. And, it was a My 2015 Malibu's "Check Engine" light came on. They got me in the next morning, diagnosed the problem and had it done by closing time. And, it was a warranty repair so it cost me nothing. They informed me that I had a 75000 mile service in 4000 miles and they didn't hit me with a laundry list of issues. They even told me my tires were fine for another year even though Firestone said I needed new tires immediately. Penny was incredibly helpful getting my signed up for mychevroletrewards, something the other dealer I had been going to had never mentioned. I will be coming back with both my Malibu and my wife's Cruze in the future. More

Very helpful I took my keys to be made and remotes programmed. Everything went well but I still have a remote that doesn't work correctly. Not sure if I can get th I took my keys to be made and remotes programmed. Everything went well but I still have a remote that doesn't work correctly. Not sure if I can get this fixed. More