Roseville Chevrolet - Service Center

Service Made an appointment for a ticking on my car with Steve got me in found the problem an got me back on the road quick Made an appointment for a ticking on my car with Steve got me in found the problem an got me back on the road quick More

Friendly service It's nice to get friendly service. Courtney was very nice and seemed to care about making sure my car was fixed. Girls at the cafe were friendly too. It's nice to get friendly service. Courtney was very nice and seemed to care about making sure my car was fixed. Girls at the cafe were friendly too. More

Awful Service Another awful day with JLS. I called on a Thursday to make an appointment for Monday for an oil change and to have a key made. I was told they would h Another awful day with JLS. I called on a Thursday to make an appointment for Monday for an oil change and to have a key made. I was told they would have my car a few hours. I dropped my car off the night before so that my car could get in first. I received a call from Courtney who was assigned to me in the morning. she spoke to me about the key being made.I asked her about my oil change and she said "what oil change" not only did I make the appointment for an oil change but when I dropped the car off they have you fill out a form on the envelope where you leave your keys on what you are having done to your car . She calls me back at 10:45 and nothing has been done to my car. she said that someone has to go to Sacramento to pick up my key. If my appointment was made on Thursday why wasn't this done before Monday? or better yet why wasn't this done first thing this morning? This is why I left my car overnight. I couldn't make it any easier for them. I told her since i was quoted a few hours i definitely wasn't planning on having my car gone all day and at the latest I needed it by 3. Long story short I got my car back after 4;30. Another epic fail from JLS. I am so tired of this. As long as I stay in Roseville I will never purchase another car from John L Sullivan. This service department just can NOT get it together. More

Top Notch Service Always professional, up front and honest. I never have to worry that my vehicle is anything but perfect and ready for the long haul ahead. Always professional, up front and honest. I never have to worry that my vehicle is anything but perfect and ready for the long haul ahead. More

The good, the bad, and the ugly. I am giving a mixed review due to very mixed results. I'm my opinion this is a good shop with SOME great folks. There are exceptions. I am giving a mixed review due to very mixed results. I'm my opinion this is a good shop with SOME great folks. There are exceptions. More

Complicated problem Great solutions Courtney, Amanda And Penny were wonderfully helpful in keeping in touch and working out all difficulties. The Volt was in and out for a week and Penn Courtney, Amanda And Penny were wonderfully helpful in keeping in touch and working out all difficulties. The Volt was in and out for a week and Penny helped with transportation for me. Everyone did a great job. More

Urgent need of an oil change. They were fast, efficient and courteous. Meet my maintinace needs & acknowledged future maintinace concerns. I can't recall the names of whom assisted They were fast, efficient and courteous. Meet my maintinace needs & acknowledged future maintinace concerns. I can't recall the names of whom assisted me, but everyone I meet had Excellent customer service! More

it was great! They couldnt isolate the prkblem but i left It was great! They couldn't isolate the problem but I left feeling like my care was safe to drive. We have always bought and brought our vehicles here It was great! They couldn't isolate the problem but I left feeling like my care was safe to drive. We have always bought and brought our vehicles here and will continue to do so. More

Ingaged and friendly I came in for a routine service and two warranty issues. The service and one warranty issue were resolved quickly and efficiently. The resolution of I came in for a routine service and two warranty issues. The service and one warranty issue were resolved quickly and efficiently. The resolution of the second warranty issue was scheduled to be resolved at my convenience. All in a very professional manner. More

Great Service Brought my new pickup in for the first oil change. I was early for my 7:00 am appointment along with several others. The service writers were with me Brought my new pickup in for the first oil change. I was early for my 7:00 am appointment along with several others. The service writers were with me within a few minutes of opening. Pickup was completed at the time they promised. All fluids including the DEF were checked and topped off. Thank You for an excellent experience. More