Roseville Chevrolet - Service Center

Refused to provide an alignment report. At the time of my last oil change at Placerville GMC, I was informed that my tires were wearing unevenly and needed immediate attention. The tech at t At the time of my last oil change at Placerville GMC, I was informed that my tires were wearing unevenly and needed immediate attention. The tech at the shop informed me that the truck was never aligned after the installation of an aftermarket leveling kit at Roseville J.L. Sullivan. I called the service manager to nnform him of the issue. I asked for an alignment report and a part number of the leveling kit they installed. I was told that it was sub contracted to Rich’s Tire Barn and that I would get the alignment report and a part number of the leveling kit for my records. After waiting two days I called back and was told they don’t have record of the report and they are not sure what part was installed. I was also told that my tires were worn because of my driving habits and they would do nothing about the issue. I still don’t have a part number and worn tires at the start of winter. Looks like I got worked on this deal. I will not be returning to this dealership or service center for anything inn the future More

Great efficient service Great communications on the level of service needed and completed. Wait time was short and was in and out of there quickly. Thank you for your continu Great communications on the level of service needed and completed. Wait time was short and was in and out of there quickly. Thank you for your continued commitment to excellence More

Oil Change Expected to be there for about 2 hours. Service got me through in less than an hour. Mark Rodgers is awesome. I would highly recommend John L Sulliva Expected to be there for about 2 hours. Service got me through in less than an hour. Mark Rodgers is awesome. I would highly recommend John L Sullivan to my friends. More

Great service and the people I deth with are the best They are the best, very fast and kept me updated. I will do all my service with Sullivan Chev. It is eay to make appointments. They are the best, very fast and kept me updated. I will do all my service with Sullivan Chev. It is eay to make appointments. More

Normal service done well. The service was done well while I waited. The agent was familiar with my account and had all of the records to do what needed to be done. The service was done well while I waited. The agent was familiar with my account and had all of the records to do what needed to be done. More

Good service I arrived to my appointment about 10 minutes late, but I called them to let them know. They greeted me with a smile even though i was late. They expla I arrived to my appointment about 10 minutes late, but I called them to let them know. They greeted me with a smile even though i was late. They explained the process and listened to my issue with my Volt. Later in the day, as promised, they called to keep me informed it would take longer to fix. My only complaint is that they don't offer a loaner vehicle when the car is in the shop overnight. The next day when my car was ready, i received another call and was also told my service was covered! It was a positive experience. In fact I just bought another new car from John L Sullivan. More

Great service I take my 14 Cruze in all the time to have service they are fast friendly and courteous. I work in the automall so they basically have the car all day I take my 14 Cruze in all the time to have service they are fast friendly and courteous. I work in the automall so they basically have the car all day. They always call with updates or if the price is going to be more than what they originally quoted. The service is always done when they promise. Fast superior service. Great job. More

Check out was slow due to improper billing Overall a positive experience. The service I had done was paid for by my company. I would take my personal vehicle here to be serviced. Overall a positive experience. The service I had done was paid for by my company. I would take my personal vehicle here to be serviced. More

Best Service Team in town I have taken all my vehicle to Joh. l Sullivan for Service. I have also bought 5 of our cars from them. They know me by name and all my family. They I have taken all my vehicle to Joh. l Sullivan for Service. I have also bought 5 of our cars from them. They know me by name and all my family. They are always helpful and I trust them. My 84 year old mother goes to them for her service and I trust them to look after her. Thank you to everyone at John L sullivan for being our family’s dealership of choice. More