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Roseville Chevrolet - Service Center
Roseville, CA
602 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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602 Reviews of Roseville Chevrolet - Service Center
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December 14, 2018
Poor customer service from the service advisor went to have the ecm tested because at my last replacement of my battery 10/01/18 the ecm was not bolted down to the battery. I drop around in town a went to have the ecm tested because at my last replacement of my battery 10/01/18 the ecm was not bolted down to the battery. I drop around in town and out of town for 1 1/2 months with it unbolted, it slipped toward the fan. Thank goodness it didn't hit the fan. I needed an oil change went to Jiffy lube and they brought it to my attention. The service advisor jared for this recent service was rude. He did not go over anything once the testing was done, just brought the paperwork to cashier and walked out. I had asked at time of check in since they were testing if they could put in my low beam replacement bulbs and he wanted to charge $120. I understand that the people that actually service the vehicle need to be paid. But i would think with this massive screw up of NOT SECURING the ecm, i could have received a courtesy of replacing my low beam bulbs and air filter that i had provided. I had requested to speak to a supervisor, he left came back without one said there's no way to do the lights without payment. I ended up after this service going to o'reilys it took them less than 5 minutes to change headlights and it was FREE. More
by webnme2
Verified CustomerEmployees Worked With
Jared,
December 12, 2018
Horrible I just bought a car off The lot and it’s already h Very disappointed with the outcome of my purchase. I shouldn’t have. My check engine light on I haven’t been notified about my door panels and my remo Very disappointed with the outcome of my purchase. I shouldn’t have. My check engine light on I haven’t been notified about my door panels and my remote start isn’t working now More
by KORI.S916
Employees Worked With
Ed
December 11, 2018
LOUSY and very expensive ! ! I had an appt at 7:30 am my car was ready Aat 4:45 pm for a change battery and air filter change ! The cost $400 a new vehicle under warranty but the I had an appt at 7:30 am my car was ready Aat 4:45 pm for a change battery and air filter change ! The cost $400 a new vehicle under warranty but the battery 1 yr old but I Had 35,000 miles (out of luck), engine light on ! Cost me @00 for the battery and another 200 for the air filter change ! Wow ! and and top a long wait until 4:45 pm I don't think I am going to the service dept again ! More
by MAURICIO95678
Employees Worked With
Steve White
December 11, 2018
You damaged my car, and you won't take responsibility Will never return for service again after nearly 8 years of Corvette servicing. Wheels were damaged during new tire installation, wheels & tires were Will never return for service again after nearly 8 years of Corvette servicing. Wheels were damaged during new tire installation, wheels & tires were extremely dirty, not cleaned, missing chrome stem covers, damage center cap. More
by JBROWN58
Employees Worked With
Penny Case
December 11, 2018
Hybrid Charge Port not covered by Hybrid Warranty First of all, JLS Service dept did a nice job diagnosing and completing the repair. That’s worth two stars in this experience. The majority of the exp First of all, JLS Service dept did a nice job diagnosing and completing the repair. That’s worth two stars in this experience. The majority of the experience was who paid for the repair. I was led to believe that this issue (car not charging) was ok to bring in to the dealer because it’s obviously either part of the hybrid warranty or drivetrain warranty. After the car was taken apart and mid-repair, GM tried to tell the dealer that the hybrid system charge port is not covered by the “hybrid system” warranty or the drivetrain warranty. JLS Service charges $185 diagnosis fee (in case the repair is not covered by warranty), which I agreed to on the premise that this issue is absolutely related to my hybrid system and that’s under warranty. So, when GM said it’s not covered, I’m now on the hook for $185 whether I get the car repaired by them or not. When the warranty claim was rejected, my “service advisor” switched modes from helper to salesman. Now the goal was to keep me from canceling the repair and negotiate a price that would tempt me to proceed. They flexed on price but refused to dispute the warranty issue any further. I ended up paying about half the initially quoted ~$800 repair quote. Classic salesmanship. JLS should have represented me in disputing the warranty decision. It’s absurd that the hybrid system charge port is not part of the hybrid system. Do non-hybrid cars have charge ports? At the very least, they should have offered to waive the diagnosis fee and reassemble my car for free so I can fairly take it to another repair shop to see if I can find a lower price. The bloated quote and half off scam is not a fair alternative. Everyone knows dealers overcharge for repairs. The service department needs to try to “sell”less and “service” more. They’ve broken my trust. More
by MUSLEHS2001
Employees Worked With
Penny Case
December 10, 2018
Amanda gave me updates, Art, I think, diagnosed problem. Art, I think, diagnosed my problem. and then later on after technician had looked at and further diagnosed, Amanda called me and updated me on what Art, I think, diagnosed my problem. and then later on after technician had looked at and further diagnosed, Amanda called me and updated me on what service would be provided. More
by richard s
Employees Worked With
amanda,art
December 10, 2018
great, quick service as promised Scheduled quickly, took great care of me even though I was a bit late for my appointment. Car came back from its regularly scheduled maintenance as p Scheduled quickly, took great care of me even though I was a bit late for my appointment. Car came back from its regularly scheduled maintenance as promised. Thanks JLS Chevy. More
by THEPEARLS
Employees Worked With
Chris Kircher, Jim Ott
December 09, 2018
Excellent, as always Courteous, prompt service. They found the issue quickly, and notified me immediately when it was resolved. I always bring my car here for oil changes, Courteous, prompt service. They found the issue quickly, and notified me immediately when it was resolved. I always bring my car here for oil changes, services, and other maintenance issues because I know I can trust them. More
by ChevyMeg
Employees Worked With
Penny Case
December 07, 2018
Awesome service. I brought my car in for an oil change and the service staff were very professional and courteous and helpful. They got my oil changed, rotated my tire I brought my car in for an oil change and the service staff were very professional and courteous and helpful. They got my oil changed, rotated my tires and also checked all my other fluids. They were great. Thank you John L. Sullivan Chevrolet. More
by TECHSYSTEMSELECTRONICS
Employees Worked With
Penny Case
December 04, 2018
Great service I've been going to this dealership for over 20 years and have purchased my last 3 vehicles from them. Their service has consistently been top notch an I've been going to this dealership for over 20 years and have purchased my last 3 vehicles from them. Their service has consistently been top notch and friendly. My service was estimated to take 2 hours, but they got the service done in less than 90 minutes. I recommend John L Sullivan to everyone. More
by tifinca74
Employees Worked With
Matt, Penny Case, Paul Boucher
