Roseville Chevrolet - Service Center

Please provide customer service training I should have known something was not professional about this place when the customer service lady laughed when I got my bill for $1,000 during my fir I should have known something was not professional about this place when the customer service lady laughed when I got my bill for $1,000 during my first visit. The first time, I brought my vehicle in, my service advisor, Tom, told me I needed a new catalytic converter and informed me it would arrive 4-6 weeks. Tom never contacted me regarding any follow up status on the part. Each time I called, which was every other week, I was informed Tom would call me or I would get the run around. After four months my phone call was answered by the parts manager (Bryan?) who told me the part is always in stock and if it wasn’t, it definitly would not take 4 months to arrive. The service advisor (Tom) failed to let me know anything when I was constantly told he would call me! If I never contacted the parts department, I probably would still be waiting for my part. I went back to the dealership because during an oil change, they said I had an oil leak which was due to the oil pan. I paid approximately $800 to get the oil pan resealed. Two months later, I had another oil change. After a few days, while at home, oil leaked all over my new driveway. So I went back to the dealership since they completed the oil change in the first place. The service advisor, Jared, told me there was nothing wrong from the oil change. Instead, he told me the leak was from the oil pan. (Which remind you... they had just fixed) This was on Saturday and he informed me they would have to contact the original technician who was off until Monday. They later contacted me and stated the oil leak is due to the front engine oil cooler. After a week I finally got my car back after the service department was closed. I got stuck in traffic and by the time I got my car, everyone was closing up. Once on the highway, I immediately noticed my tire pressure sensor was not working. I called the service department and left a message. Again, no call back. My tire pressure sensor light kept coming on. I noticed the tire placed back on my car is NOT my tire. The tire and the rim is different from all the rest. Where is my original tire? All the maintenance they told me that was required makes me question the quality of work and was the maintenace I paid for really necessary or did they truly NOT know what was wrong and what they were doing? I thought they were certificed maintenance technicians? No I would not recommend anyone to get their vehicle fixed at this dealership nor do I recommend anyone buying a vehicle from this dealership! More

Oil change service was conducted on time and in a short period of time. Service was moderately priced and all work and full vehicle inspection results were expla service was conducted on time and in a short period of time. Service was moderately priced and all work and full vehicle inspection results were explained to me in detail. More

Great service The whole experience was great, from check in to check out! They were very quick and even took my car in early. Thanks for everything The whole experience was great, from check in to check out! They were very quick and even took my car in early. Thanks for everything More

Quick and courteous John Ls service dept is always ready to serve you, appointment or not. Always quick and courteous and always a job well done. Thanks John L sullivan. John Ls service dept is always ready to serve you, appointment or not. Always quick and courteous and always a job well done. Thanks John L sullivan. More

Excellent Always the best service and friendly employees. I made the mistake of taking my car to another dealer and ultimately returned to John Sullivan’s to ha Always the best service and friendly employees. I made the mistake of taking my car to another dealer and ultimately returned to John Sullivan’s to have their mistake repaired. Steve was awesome....Thank You! More

Customer service The service staff was awesome. Above and beyond service and satisfaction. Penny and Casey were very helpful. What they did for me with short notice The service staff was awesome. Above and beyond service and satisfaction. Penny and Casey were very helpful. What they did for me with short notice I consider a personal favor! Thank you two girls! More

Service The service department is the best around they are friendly and well knowledge and courteous I will not take my vehicles to any other facility and th The service department is the best around they are friendly and well knowledge and courteous I will not take my vehicles to any other facility and the service writer that handled my business but is very professional and great to work with I will be back again I think his name was Robert More

Great customer service Always courteous and answered any questions or concerns I have. Definitely keep coming back and would recommend John L Sullivan as the place to both b Always courteous and answered any questions or concerns I have. Definitely keep coming back and would recommend John L Sullivan as the place to both buy their vehicle and have it serviced. More

Over priced Highest price for service I have encountered from a domestic or foreign dealership in California or Nevada. Cost to me for an actuatot for heater ven Highest price for service I have encountered from a domestic or foreign dealership in California or Nevada. Cost to me for an actuatot for heater vent fan was almost $500 and I told service what I thought was the problem and approximate location (side). More

Bought a car I was not really looking to buy that day...but I was treated very well while browsing....and an offer came up that was just right I was not really looking to buy that day...but I was treated very well while browsing....and an offer came up that was just right More