Roseville Chevrolet - Service Center

Worst customer service ever I will never buy a vehicle from John L Sullivan again because of their horrible service department. Twice now, Mark has tried to overcharge me. He’s r I will never buy a vehicle from John L Sullivan again because of their horrible service department. Twice now, Mark has tried to overcharge me. He’s rude, has 0 customer service skills and tries to take advantage of customers. Each time I go in for a scheduled appointment, it’s completely unorganized , no one knows what’s going on, I get quoted something different from multiple people, and I end up waiting 30 minutes just to drop off my truck - for a simple oil change service. Because of this, I won’t buy a vehicle from them again. I’ll gladly take my business elsewhere and you should too - unless you like getting taken advantage of and treated poorly after buying a $55K vehicle. More

HONEST & Helpful Went in for an oil/filter change and happened to mention once in a while that when it was cold "Click-Click" when trying to start. Then ran perfectly Went in for an oil/filter change and happened to mention once in a while that when it was cold "Click-Click" when trying to start. Then ran perfectly all day off and on. Being know to the service folks, been doing business there for years, he brought the new Service Manager over and in introduced me. Short story, tested the battery and checked connections free. Test showed battery in sad shape ( it was 5 years old) so offered to sell me one (of course) and install free. I declined and he said "Understand". Departed and thought it over as Costo less expensive for batteries but returned and had them install one. Yes, more expensive, but was once again impressed with honest and correct analysis . More

Finding new roads! Thank you for you support! Summer is a great time to be in a Chevy Silverado built like a rock getting everything you need all pact in one truck,thank Thank you for you support! Summer is a great time to be in a Chevy Silverado built like a rock getting everything you need all pact in one truck,thanks again! More

From a recall to great service I was a good gay at John L. Sullivan Chevy. I went in for a simple factory recall. I asked about a easy service . oil change, filter, rotate tires che I was a good gay at John L. Sullivan Chevy. I went in for a simple factory recall. I asked about a easy service . oil change, filter, rotate tires check thing out. My service writer reminded me that I had some certified services coming to me because I bought my truck from them. So hoe cool was that. More

Got me in and out in time for my appointment. Was told my tires had to be ordered and would be in on Wednesday, they called me on Monday and told me tires just arrived, they got me in and out. No Was told my tires had to be ordered and would be in on Wednesday, they called me on Monday and told me tires just arrived, they got me in and out. No problems here, I will absolutely do all my service here at John l Sullivan Chevrolet. More

Excellent & Convenient service maintenance done Very helpful service maintenance done on our Chevy volt. Very disappointed that Chevrolet is discontinuing the vault. The information in regards to o Very helpful service maintenance done on our Chevy volt. Very disappointed that Chevrolet is discontinuing the vault. The information in regards to our car was given to us and I was picked up by the shuttle car at my work after the service was complete. It was very convenient and professional service. More

JLS always does a great job I'm driving a Chevy BoltEV which now has gone 15,000 (very happy) miles. I have gone to their service department only a few times. They do a great job I'm driving a Chevy BoltEV which now has gone 15,000 (very happy) miles. I have gone to their service department only a few times. They do a great job. Everyone is helpful, knowledgeable and courteous. I am very satisfied with John L. Sullivan's Service Department. Reminds me of the same type of high quality service I've received at Porsche, BMW, Alfa Romeo, Mercedes Benz shops over the years. More

Check Engine Light I had a check engine light and the part that need to be replaced was not made anymore. Courtney went to great lengths to find the part for me in a jun I had a check engine light and the part that need to be replaced was not made anymore. Courtney went to great lengths to find the part for me in a junk yard. More

Catalytic Converter Replacement I had the catalytic converter replaced. Always a good experience. Steve ordered the parts and followed up with me within days to schedule an appt. tha I had the catalytic converter replaced. Always a good experience. Steve ordered the parts and followed up with me within days to schedule an appt. that worked with my schedule. Everyone is always friendly and professional. More

Please provide customer service training I should have known something was not professional about this place when the customer service lady laughed when I got my bill for $1,000 during my fir I should have known something was not professional about this place when the customer service lady laughed when I got my bill for $1,000 during my first visit. The first time, I brought my vehicle in, my service advisor, Tom, told me I needed a new catalytic converter and informed me it would arrive 4-6 weeks. Tom never contacted me regarding any follow up status on the part. Each time I called, which was every other week, I was informed Tom would call me or I would get the run around. After four months my phone call was answered by the parts manager (Bryan?) who told me the part is always in stock and if it wasn’t, it definitly would not take 4 months to arrive. The service advisor (Tom) failed to let me know anything when I was constantly told he would call me! If I never contacted the parts department, I probably would still be waiting for my part. I went back to the dealership because during an oil change, they said I had an oil leak which was due to the oil pan. I paid approximately $800 to get the oil pan resealed. Two months later, I had another oil change. After a few days, while at home, oil leaked all over my new driveway. So I went back to the dealership since they completed the oil change in the first place. The service advisor, Jared, told me there was nothing wrong from the oil change. Instead, he told me the leak was from the oil pan. (Which remind you... they had just fixed) This was on Saturday and he informed me they would have to contact the original technician who was off until Monday. They later contacted me and stated the oil leak is due to the front engine oil cooler. After a week I finally got my car back after the service department was closed. I got stuck in traffic and by the time I got my car, everyone was closing up. Once on the highway, I immediately noticed my tire pressure sensor was not working. I called the service department and left a message. Again, no call back. My tire pressure sensor light kept coming on. I noticed the tire placed back on my car is NOT my tire. The tire and the rim is different from all the rest. Where is my original tire? All the maintenance they told me that was required makes me question the quality of work and was the maintenace I paid for really necessary or did they truly NOT know what was wrong and what they were doing? I thought they were certificed maintenance technicians? No I would not recommend anyone to get their vehicle fixed at this dealership nor do I recommend anyone buying a vehicle from this dealership! More