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Roseville Chevrolet - Service Center

Roseville, CA

2.9
602 Reviews

602 Reviews of Roseville Chevrolet - Service Center

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January 25, 2019

Friendly and Professional! One of a kind dealership! I’ve dealt with dozens of service centers over the years, but have never found one so friendly and accommodating as JLS! Gre More

by CalPop45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert in Service
Jan 28, 2019 -

Roseville Chevrolet responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

January 25, 2019

Big incovenience I went in for a battery change. Was told battery was old in my 2017 Impala, and after the service was supposible completed , I left to pick up my da More

by RAMIREZESMERALDA21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve White
Jan 28, 2019 -

Roseville Chevrolet responded

Thank you for your feedback. Our customers are our top priority and it’s discouraging to hear about your recent disappointment with our staff. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We look forward to hearing from you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

January 25, 2019

serice Very friendly, helpful, and efficient. The staff is very friendly and they address every question and concern that I may have on my vehicle. Very prom More

by BELINDARHOAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont remember
Jan 28, 2019 -

Roseville Chevrolet responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to John L Sullivan Chevrolet. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

January 25, 2019

Great service Excellent service! The service department has always been efficient and worked in a timely manner. Steve White goes above and beyond his customer se More

by md
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve White, Penny Case
Jan 28, 2019 -

Roseville Chevrolet responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

January 22, 2019

Quick and satisfied I went in to get new emblems and air intake put on my Camaro and the team was super nice and got what I wanted done quickly and with a smile. I will a More

by CASEYMOLLERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt from parts for getting a hold of my intake and making it exciting for me , Penny Case
Jan 22, 2019 -

Roseville Chevrolet responded

Casey, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from us. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

January 22, 2019

The man Paul Hernandez is the been the best service advisor from the start and I just want the management to know that he is very good at his job. Thanks bud More

by dgerasim27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez the best
Jan 22, 2019 -

Roseville Chevrolet responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Paul and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

January 21, 2019

3rd trip to Service in a couple weeks Was very impressed with Robert my Service Rep. Fast, friendly and informative. Although I've got now 2 calls into him for now the 3rd issue with no c More

by skibumxlx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert,
Jan 21, 2019 -

Roseville Chevrolet responded

Hello and thank you for choosing John L Sullivan Chevrolet for your automotive needs. We strive to exceed the expectations for our customers and it seems that this time we didn’t earn a 5-star rating. We’d be grateful to hear more about your experience so we can strengthen this area of our customer service. Please contact us at your earliest convenience to discuss how we can resolve any sales or service issues you may have experienced. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

January 21, 2019

seat repair Paul Hernandez understood what I needed to get my truck seat fixed. Since I was coming from Pioneer, 55 mile each way, he gave me details on when and More

by snorred51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
Jan 22, 2019 -

Roseville Chevrolet responded

Thank you for your great review! We're glad that we were able to help you out and make it possible for you to still get to your other appointments. We'll be sure to pass your thanks on to Paul. We look forward to working with you in the future. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

January 20, 2019

Timely and Excellent Service John L Sullivan Chevrolet has excellent customer service and they always complete the work in a timely manner. They completed more extensive work in u More

by COURTNEYRITTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve White
Jan 21, 2019 -

Roseville Chevrolet responded

Courtney, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

January 17, 2019

Warranty repairs The service department has really turned it around. I was not happy with my last visit here and was never coming back, they asked me for another chanc More

by deano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Difede
Jan 17, 2019 -

Roseville Chevrolet responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Ed made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

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