Roseville Chevrolet - Service Center

The service depart is HORRID! They NEVER call you to explain what is going on with your car. You can never get a hold of your service rep. They never call you back when they say t They NEVER call you to explain what is going on with your car. You can never get a hold of your service rep. They never call you back when they say they will. Warranty work? Expect to have your car in the shop for a month with NO updates. Or the typical "nothing is wrong with your car". Terrible customer service will be going some place else. More

I brought my car in for an oil change on a Saturday. I checked it in at 10:54 and was told it would be done around 3:00. My husband picked me up and our kids and I ran errands for the afternoon. I drove I checked it in at 10:54 and was told it would be done around 3:00. My husband picked me up and our kids and I ran errands for the afternoon. I drove back to the dealership at 3 o’clock only to find they hadn’t started on my car, nobody had called me to tell me it wouldn’t be done by three and made me feel like an idiot because they said they were “short staffed” and I was a “walk-in” so she was surprised I would come back at three. Either way, communication goes along way. I actually wouldn’t have minded, leaving it longer, except the look I got from the advisor when I was surprised it hadn’t been completed. I asked for my car back, with no oil change and no real apologies. More

Melinda was my advisor for my last service on my 2023 Chevy Colorado she was great she definitely knows the product. She has the know-how and experience to take care of her customers! Thank you so much M Chevy Colorado she was great she definitely knows the product. She has the know-how and experience to take care of her customers! Thank you so much Melinda! More

Melinda Filer is awesome! Truck got fixed quick , diagnosed issue, good communication. Truck runs great! Great employee of Chevy! Thanks, Mike W Truck got fixed quick , diagnosed issue, good communication. Truck runs great! Great employee of Chevy! Thanks, Mike W More

I was very pleased with how Melinda Filer treated me on my last service visit. I am cautious about leaving my car in the hands of others, but Melinda put me at ease and seemed very knowledgable. my last service visit. I am cautious about leaving my car in the hands of others, but Melinda put me at ease and seemed very knowledgable. More

I will never use Roseville Chevrolet again they stripped my oil plug then tell me they would replace it but I pay have for the oil which I agreed to but felt was wrong. They lied never fixed any thing. This my oil plug then tell me they would replace it but I pay have for the oil which I agreed to but felt was wrong. They lied never fixed any thing. This is their responsibility as far as I am concerned. Not good customer relations at all More

I have has several Issues with service department. But Penny the service manger has fixed my prev. issue. My truck is there right now. I dropped it off on Saturday morning for a Monday appointment. I But Penny the service manger has fixed my prev. issue. My truck is there right now. I dropped it off on Saturday morning for a Monday appointment. I called Tuesday afternoon because I hadn't haerd anything. So I called They said they haven't looked at it yet because, The service writer wasn't in till Wednesday. Part 2 They sold us a tire warranty That covered replacement, (oh wait we hit the max in the fine print) and of course they said when you buy it there is nothing like that. " We will replace them as many times as needed" I wanted to make sure do to it's a dually. I will never Buy or have anything serviced there EVER again More

Bad experience, went to change oil and filter came back to find that they didn’t change the filter. They weren’t welcoming from the beginning. Never going back again! to find that they didn’t change the filter. They weren’t welcoming from the beginning. Never going back again! More

I miss John L Sullivan, the team that used to own this dealership. The new Roseville Chevrolet has totally missed the mark on what made Sullivan so successful for so many years - customer service. Sulliva dealership. The new Roseville Chevrolet has totally missed the mark on what made Sullivan so successful for so many years - customer service. Sullivan thought of every aspect of the customer experience from the long negotiating process to the service and maintenance. Roseville Chevrolet is looking to only make a profit and it shows. We're back to dreading a cold, impersonal, "nickel and dime" visit to the dealership. This is a case for online car shopping for sure. More

Phone system xxxx. No human answers the phone. Press number for service advisor, puts you on hold, and it wants you to keep pressing 1 to stay on hold. Finally start No human answers the phone. Press number for service advisor, puts you on hold, and it wants you to keep pressing 1 to stay on hold. Finally starts ringing and upon answer, call disconnects! Called back again, this time, after a few 1 presses again, decided to press 2 to leave a voicemail. Then they don't call back. Sheesh! More