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Roseville Chevrolet

Roseville, CA

3.4
1,578 Reviews
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350 Automall Dr

Roseville, CA

95661

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Showing 1,578 reviews

July 05, 2018

Worse service EVER !!! I am upset Everytime I leave including the day I purchased my truck. The only reason I come back is because my warranty is here. More

by ROCKPRIMUS90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex. , Mark Thames
Jul 05, 2018 -

Roseville Chevrolet responded

Thank you for taking the time to share your feedback regarding your recent visit. We take your concerns very seriously. If you would like to discuss your experience with us further, please contact me directly. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 05, 2018

Takes too long, Not honest and lacks customer focus I have bought here now 4 different times. Each time the service gets worst. I was actually considering buying a new camero- test drove it and asked fo More

by CarBuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin, John Sullivan
Jul 08, 2018 -

Roseville Chevrolet responded

Thank you for your feedback. Our customers are our top priority and it’s discouraging to hear about your recent disappointment with our staff. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We look forward to hearing from you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 05, 2018

Great people, great work, good price I have been working Steve for many many years now. Always great to see him when I come in. He has always taken great care of me since he started wor More

by THOM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve White
Jul 08, 2018 -

Roseville Chevrolet responded

Thank you for taking the time to write this review. We are pleased to hear that Steve was able to provide an efficient and overall positive experience. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 04, 2018

I'm not sure if I will recommend this place. On june 6th I drove 90 miles to this dealer and I got a brand new 2018 Equinox, I love it!!, Justin Arbis helped me a lot, thanks!! 10 days later Just More

by Jose Brand.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Arbis
Aug 08, 2018 -

Roseville Chevrolet responded

Hello Jose, and thank you for choosing John L Sullivan for your automotive needs. Our goal is for 100% customer satisfaction, and it seems we fell short at your last visit. We are constantly trying to improve upon the customer service that we provide and your feedback would be of great help to us. Please contact us at your earliest convenience to discuss how we can resolve any sales or service issues you may have experienced. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

Aug 09, 2018 -

Jose Brand. responded

Hi Joy, I'm still waiting for a copy of the last contract that I signed the day that Slavik Nester came to my house, he didn't gave a copy, he told me that they will send me a copy by mail, I called to the office and nothing!! Jose.

July 04, 2018

Great jib Chris and curt worked hard to put great financing into place for my purchase. I appreciate there hard work and willingness to make sure I had the tru More

by JR.SAUVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kircher
Jul 05, 2018 -

Roseville Chevrolet responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 04, 2018

This dealership should be seen as an industry standard John L Sullivan Chevrolet has, without question, the smoothest and most enjoyable purchasing experience I have ever encountered. Every one of my quest More

by ANTHONYDAMORE18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Saries
Jul 05, 2018 -

Roseville Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 03, 2018

Buy a truck They was ok interast rate could be better and sales promised to fix tail gate but could not come through on promise from sales office More

by TM2U61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Thompson, Penny Case
Jul 03, 2018 -

Roseville Chevrolet responded

We appreciate the great rating. We look forward to seeing you again in the future! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 03, 2018

Excellent service Great job from beginning to end. Service representative Scott did a great job of keeping me informed until job was completed. Would definitely recomme More

by STEVE.SIEGELRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott-service rep
Jul 03, 2018 -

Roseville Chevrolet responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 03, 2018

New car I decided after 12 years I needed a new car. Internet best way to start by selecting color, model, and options. This way dealer can locate car to your More

by JIMEREDITH
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Agulia and Danny Haddad , Joy Sanders
Jul 03, 2018 -

Roseville Chevrolet responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 03, 2018

Awesome experience from the time arrived till I left with a new truck. Serg the salesman worked with me and we got the deal done. I very happy with my purcha More

by HORSTKNIFFEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serg
Jul 03, 2018 -

Roseville Chevrolet responded

At John L Sullivan Chevrolet, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

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