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Roseville Chevrolet

Roseville, CA

3.4
1,578 Reviews
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350 Automall Dr

Roseville, CA

95661

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Showing 1,578 reviews

July 27, 2018

Oil change Always friendly and reliable! I would definitely go back! Oil changes are always done timely. The sales people are always friendly as I look at the ca More

by thomassanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve White
Jul 27, 2018 -

Roseville Chevrolet responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 26, 2018

always great service I've bought at least 4 vehicles from John L Sullivan Chevy, I've always received great service from the service center. I never have to wait for some More

by JUDYKD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kircher, Brian Difede, Keith Ellison, David Rodgers, Penny Case, Jamal Saries, Adrian Sanchez
Jul 27, 2018 -

Roseville Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 26, 2018

Oil change After I received this service I was contacted by the same dealership saying that onstad indicated an oil change. I then advised the dealership I just More

by terry.hudock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve White
Jul 27, 2018 -

Roseville Chevrolet responded

I am sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. I can be reached at your convenience. Thank you! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 25, 2018

Nirvana's song xxxx me is apropos of my experience. The car was not even cleaned for me and they reamed me. My fault for being so tired. I was coming back from the r More

by GINGER7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't even see their names on here.
Jul 26, 2018 -

Roseville Chevrolet responded

I am sorry to hear you did not have a pleasant experience with John L Sullivan. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 25, 2018

I WAS THERE AT 9;00 AM, EMPLOYEES SEEM TO BE LETHARGIC THE SERVICE CENTER ON THE INSIDE WHERE YOU PAY SEEMED TO BE VERY UNORGANIZED. WE HAD MY HUSBANDS WORK TRUCK IN THERE ABOUT 2 MONTHS AGO. NEVER GO More

by ppatton0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DONT REMEMBER
Jul 26, 2018 -

Roseville Chevrolet responded

I'm so sorry that you had such a difficult time with our service department. This information was passed along to the manager of our service department. Once again, I'm sorry your day did not turn out as planned. Thank you for the feedback. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 25, 2018

DISCOURAGED ARMY VETERAN I took my car in because the rest washer fluid was leaking out on the ground. This just started happening. They said it was because of something ano More

by mckanejim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas
Jul 26, 2018 -

Roseville Chevrolet responded

Thank you for taking the time to share your recent experience at John L Sullivan Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression that you received from our dealership is unacceptable. We would sincerely appreciate the opportunity to amend the situation, so please don't hesitate to contact me directly. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 25, 2018

Smog and recalls Everything went well. They had my car all day but made sure they called me to give me an update. They did forget to wash my car though. More

by secretary1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve White
Jul 26, 2018 -

Roseville Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 24, 2018

Bad dealer i never comeback again Lie to me in price just want to get the sale and i get screw up with the price i forgot the names but me and my family so sad about the “deal how 30,0 More

by GALACTICO.NICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 24, 2018 -

Roseville Chevrolet responded

We understand that you had a frustrating experience and want to learn more regarding your recent visit. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 24, 2018

Z06 Check Engine Light Took my 2017 Z06 in after experiencing a reduced engine power warning light appear on my dash while driving up to Squaw Valley.. Second problem with t More

by cfat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve White
Jul 24, 2018 -

Roseville Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

July 24, 2018

Fast, friendly and efficient Couldn't have been easier! Someone greets you, the service advisor was friendly and knowledgeable, the facilities are nice and best of all, it was qui More

by SHIPSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
Jul 24, 2018 -

Roseville Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

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