Roseville Chevrolet

Inconvenienced Another horrible experience at this service center. I took my car in for a simple oil change. first off, I was the first car to arrive early in the a. Another horrible experience at this service center. I took my car in for a simple oil change. first off, I was the first car to arrive early in the a.m BEFORE the opened. Due to their confusing system of cars pulling in for service. Several service writers completely ignored me ( standing right outside of car) and helped other customers, until I spoke up and pointed out I was there first. But worst of all, after oil change I drove my car straight home and parked it in garage. Next morning I started up car and it didn't want to idle smoothly, and the engine light came on. Fearing that perhaps they forgot to add oil I immediately shut off engine and checked the oil. It was full. I had to miss a days work and take the car back to the dealer to find out what's wrong. After it was inspected I was told by the technician that THEY had installed the air filter incorrectly causing the mass air flow sensor to be damaged by debris! They had to order part and it would not arrive until next day. They did however, provide me with a loaner truck. ( not quite the same as having your own personal car but a much derserved consolation for their mistake). This is the 2nd bad experience and I will not return for service at this dealership again. I love Gordon and the sales staff but the service dept does not get my vote for satisfaction. More

Not good horrible service lied about stuff they had me pay f Not good at all very unhappy will not purchase another car from john l Sullivan i spent 10 hours in a 2 day period for the same problem they were. Not good at all very unhappy will not purchase another car from john l Sullivan i spent 10 hours in a 2 day period for the same problem they were. More

Perfect Seriously the best way I could have had my first car buying experience! Everyone was so nice and helpful. Definitely pleased with my experience here. Seriously the best way I could have had my first car buying experience! Everyone was so nice and helpful. Definitely pleased with my experience here. More

JL Sullivan treats people like they are family We always owned Fords until we stopped by and met Gordon Post and bought a Chevrolet and since then we have been treated very well by everyone at the We always owned Fords until we stopped by and met Gordon Post and bought a Chevrolet and since then we have been treated very well by everyone at the dealership. We have recommenced JL Sullivan to our friends and family. More

Always a Great Service Experience I always get my 2016 Colorado serviced here. They are very professional, and I have never had any issues. Paul is new service advisor, but he was ver I always get my 2016 Colorado serviced here. They are very professional, and I have never had any issues. Paul is new service advisor, but he was very good at his job.. He got me on the shuttle very quickly, which saved me time, during a busy work morning I also like the fact, they still wash your vehicle, if you ask them, many dealers are going away from this ( Hyundai-Roseville) More

Great experience. Good help. Cookies and follow up! Buying a car is usually one of those yuk things. They made my experience pleasant. Great deal and hassle free. They host a follow up dinner, I wasn’ Buying a car is usually one of those yuk things. They made my experience pleasant. Great deal and hassle free. They host a follow up dinner, I wasn’t able to make it, but it’s a nice thing to have to help customers. They have checked in on me and made sure my car worked perfectly. And... they closed the deal with a box of cookies! WHAT! Again, just a nice touch. Both dealers under this owner are great to work with. More

Satisfied Customer Here This was my second visit to this service center as I moved to this area a few months ago. Both times I have been greeted right away and in process/out This was my second visit to this service center as I moved to this area a few months ago. Both times I have been greeted right away and in process/out process has been pretty smooth. I like how the adviser comes around to go over everything they did and things to keep in mind to have checked in the future. I appreciate the free WiFi and cafe where folks can buy a drink or snack to enjoy while you wait. The lobby area and eating area are very clean. There are computer stations located in the area for customer use which is great for those that have business to take care of w/o needing one's phone. There's a gaming station for kids which is pretty cool. Vending machines are also available. There is a small shop where one can buy accessories for their car or small gifts (and more snacks). I don't have any experience with the service centers shuttle service but I'm sure it's fine. I really like the location of this service center and will continue to come back. My only complaint is that I wish they would send coupons for synthetic oil changes as the coupons I have received are not coupons I can actually utilize for my car's oil change which was part of the reason that got me in recently only to be told the coupon that I had on hand did not apply to my transaction. Bummer. Other that that, they are a good service center. More

friendly folks From the time I stepped on the lot I was greeted by friendly salesmen who were knowledgeable about the cars they were selling and answered all my ques From the time I stepped on the lot I was greeted by friendly salesmen who were knowledgeable about the cars they were selling and answered all my questions about the different vehicles. Roberto was very helpful with his knowledge of corvettes and showed me all of the features that came on the 2019 Vette More

Justin was great and wonderful to work with. Was very happy and please how easy every one made our purchase and the paper work processes. Will absolutely return to purchase another vechile when r Was very happy and please how easy every one made our purchase and the paper work processes. Will absolutely return to purchase another vechile when ready to trade up. More

warranty work on my 2019 Vette Thomas Smith was very professional, and knowledgeable as to the work that need done. Work done on time and very happy with the service; would recommen Thomas Smith was very professional, and knowledgeable as to the work that need done. Work done on time and very happy with the service; would recommend this dealership to my friends and associates. More