Roseville Chevrolet

good service the sales people were the friendliest staff out of all the car lots I've been to. i like my new car too. Thanks , John the sales people were the friendliest staff out of all the car lots I've been to. i like my new car too. Thanks , John More

Great customer service Awesome, fast service. Early morning appointment and the car was done at a reasonable time, just as they said. Everyone was friendly and the coffee wa Awesome, fast service. Early morning appointment and the car was done at a reasonable time, just as they said. Everyone was friendly and the coffee was fresh. More

Terrible customer service When I asked why my part would need time to cure if I ordered it and had it painted over a month ago, the employee told me “I don’t care! Wash it then When I asked why my part would need time to cure if I ordered it and had it painted over a month ago, the employee told me “I don’t care! Wash it then!” More

It was good in the beginning. They were really good at first but then after they delivered my car I still have yet to receive my paperwork. Then after that, I was contacted saying They were really good at first but then after they delivered my car I still have yet to receive my paperwork. Then after that, I was contacted saying I have an additional charge to put in my leather seats and I have sent an email 2x questioning this with no response....I am not very impressed by this! More

Low atifreeze in resivore This has happened to me three times since I have bought new truck. This time I took it somewhere else to check it out and they did a presure check to This has happened to me three times since I have bought new truck. This time I took it somewhere else to check it out and they did a presure check to see if there were any leaks and they said there were no leaks maybe just a bubble in the line or system. Haven't seen no low level light come on so far so good. Thanks for checking out for me. More

Great Experience I was very impressed. Every person involved in the process were exceptional. The staff were very nice, easy to work with and were honest. They were ve I was very impressed. Every person involved in the process were exceptional. The staff were very nice, easy to work with and were honest. They were very attentive and made the process easy. More

Gordan and Rob were amazing. Randy and was also did what it took to complete sale. We would come back to buy more vehicles for our business. Randy and was also did what it took to complete sale. We would come back to buy more vehicles for our business. More

Fast, Friendly, Courteous service, The Sales Team were Aweso Justin was Awesome, I just went to look at a car, the thought of buying was not on my mind. He was so friendly and courteous, he told me I deserve thi Justin was Awesome, I just went to look at a car, the thought of buying was not on my mind. He was so friendly and courteous, he told me I deserve this vehicle, and I did... More

Awesome service Bought my Silverado and Tahoe at John Sullivan and have only taken my vehicles there for service. Always A+++ service. I will be using John Sullivan f Bought my Silverado and Tahoe at John Sullivan and have only taken my vehicles there for service. Always A+++ service. I will be using John Sullivan for all my service needs More

Terrible Experience Hello, I am writing this email to make you aware of some serious issues we have experienced with multiple departments at your dealership. After 8 Hello, I am writing this email to make you aware of some serious issues we have experienced with multiple departments at your dealership. After 8 hours at the dealership on Monday, we decided on a 2017 Kia Forte that was listed on your website. After being shown the car and deciding to move forward with the purchase, we were informed we could not take the car home because it had to have a smog and safety inspection. We were told it would be ready Tuesday and at the absolute latest Wednesday. I received a call from Steven on Tuesday afternoon stating the car had a radiator leak and would not be ready until Thursday. I called on Thursday (today) to find out the status on the car. I explained the situation to Joy. She then transferred me to Pam. After explaining again to Pam, I was told she would call me back. She never did. I waited 2 ½ hours, and then called back. I spoke with another woman and explained the situation yet again. I asked to speak with the service manager, and was transferred to Penny Case. I yet again explained what was going on, to which she replied “ I will call you back in 5 minutes” 20 minutes later I did miss a call from someone from the dealership but they left no message. I called the dealer back and asked Joy to speak to Penny again. Joy put me on hold, and when she came back told me Penny would call me back as she was with a customer. Yet again I waited for her to return my call. She did not. My wife and I traded in our second car for the Kia, which left us with only one car. I first asked if we could get a loner, but was turned down because the car was to be ready at the beginning of the week. We have had to make arrangements all week to get us both to and from work. We still have no idea what is going on with the car, and are extremely disappointed in the lack of concern with this issue. It seems as though once you received our money for the purchase, interest in us and our concerns have been non-existent. It is 5:30PM on Thursday, and we still have no car or any idea when we might. The lack of decency and professionalism is appalling. I am reaching out as many people as possible with the hopes that someone will help us. Update: My wife finally got someone to call us back at 5:45PM on Thursday. Justin Arbis reached out to us and explained that we would not be getting the car until Monday. As dissipointing as this info is, at least we know when we will be able to pick up the car. Thank you Justin for being empathetic and, helpful as well as patient in listening to my concerns. I appreciate you offering us some options to help us get through this difficult experience. Hopefully my experience will help your dealership move forward towards offering better customer service and attention to detail. Most people are like me and are understanding when unforeseen circumstances arise, we would just like to be communicated with. Thank you, James and Misty Edwards More