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Roseville Chevrolet

Roseville, CA

3.4
1,578 Reviews
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350 Automall Dr

Roseville, CA

95661

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Showing 1,578 reviews

March 30, 2021

Bought a 2021 on Saturday and it was towed back on Monday as a 100% disabled vet I was so disappointed in service and care More

by Don’t buy from JLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamal Saries
Apr 27, 2021 -

Roseville Chevrolet responded

This feedback is concerning to read and I apologize that you have had a negative experience. We expect better for our valued guests and I would like to do what I can to assist you going forward. Would you please consider giving me a call at your earliest convenience so we can discuss this together? Thank you, Stephanie Shovelton - Customer Relations Manager - 916-788-8799

Apr 28, 2021 -

Don’t buy from JLS responded

How come you can’t help people when they bring it to your attention right away? Why is it after they leave a review? Well it seems that is helpful to leave these reviews because I have already had people say my review has helped them make their choice ... maybe you should have offered something for putting me out is stead of just saying call roadside service. Just terrible

March 05, 2021

Bought a new 2021 Silverado from here and got scammed out of my 7,800.00 deposit by Kyle the sales manager. Worst experience ever! More

by nina.fike
Price
Recommend Dealer
No
Employees Worked With
Ronny and Kyle
Apr 27, 2021 -

Roseville Chevrolet responded

Nina - This feedback is extremely concerning to read. It is never the intention of our team to mislead our customers, so I would like to learn more about what happened here and see what I can do to help. Would you please consider reaching out to me directly at your earliest convenience? Thank you, Joy Sanders - CSI Manager - joys@chevyworld.com

February 13, 2021

this guy rules! he is really knowledgeable, and accommodating. I was really impressed, and appreciative of his patience. thanks again brian for all your help! More

by dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Difede
Feb 15, 2021 -

Roseville Chevrolet responded

Dave - Thank you for the rave review of Brian! We are so happy to hear that he could assist you, and we appreciate you taking time to share this feedback. Hope to see you again at John L. Sullivan Chevrolet!

January 03, 2021

I got totally screwed ! Paid 40,000 for my certified 2018 Silverado then find out it is only worth 32000,00 on Kelly Blue book ! They tricked me on financing and end up with 5.99 interest rate after they di More

by chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kellen Greene, Kenny Brizendine
January 01, 2021

Horrendous experience.I was promised a vehicle would be Horrendous experience. I was promised a vehicle would be “put in the back for me” and reserved so no one else would buy it. When I arrived Miguel lef More

by calebm777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel Castro
January 01, 2021

I bought a truck from this dealership and it took over three weeks for them to get all the info to the bank. Due to the lack of professionalism and being organized and having one person talking to the cus More

by shoot4dreams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Dyson, Brandon Wood, Ron Hutcherson
December 17, 2020

Robert in the Service Department is professional. He knows automobile service. I have been taking my Chevy Volt to John L. Sullivan since 2016. Always a positive experience. Great team of employees. More

by w.scrivani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert in Service
Dec 17, 2020 -

Roseville Chevrolet responded

Thank you for stopping by to commend Robert! We are thrilled to hear that he's helped keep your Chevrolet Volt running safely over the years, and we really appreciate your kind feedback about our team. Have a great day!

November 19, 2020

Never go here. I was a loyal customer for 5 yrs. Bought new car and always serviced here. Service quote was more than double other shops their explanation was their overhead is higher. More

by Kris C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Hernandez
Dec 08, 2020 -

Roseville Chevrolet responded

Kris - I am sorry to hear that you are disappointed. We strive to deliver high-quality service at a great value, and I apologize if this was not better reflected in your time working with us. I appreciate you sharing this feedback, and if there is ever anything we can do to assist you, please do no hesitate to reach out. Thank you, Joy Sanders - CSI Manager - joys@chevyworld.com

November 08, 2020

Jeff chu tried to mark up the new corvette by $50k. Avoid this guy. Not an honest person and gives car salesmen a bad name. More

by Drbofa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff chu
November 03, 2020

juan es una mui buena persona enseñando los carros cada ves que vamos a comprar un carro o yevamos un familiar le recomendamos que pregunte porel porq es una persona amable respetuosa nos da mui buena cal More

by José valencia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Quezada
Nov 03, 2020 -

Roseville Chevrolet responded

José - Gracias por compartir su experiencia! Es excelente oír que Juan le ayudó encontrar el vehículo perfecto. Agradecemos su confianza en el equipo de John L. Sullivan Chevrolet y le deseamos muchas millas felices en su carro nuevo. Esperamos trabajar con usted otra vez!

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