Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Roseville Chevrolet
Roseville, CA
1,578 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,578 reviews
December 11, 2018
LOUSY and very expensive ! ! I had an appt at 7:30 am my car was ready Aat 4:45 pm for a change battery and air filter change ! The cost $400 a new vehicle under warranty but the I had an appt at 7:30 am my car was ready Aat 4:45 pm for a change battery and air filter change ! The cost $400 a new vehicle under warranty but the battery 1 yr old but I Had 35,000 miles (out of luck), engine light on ! Cost me @00 for the battery and another 200 for the air filter change ! Wow ! and and top a long wait until 4:45 pm I don't think I am going to the service dept again ! More
by MAURICIO95678
Verified CustomerEmployees Worked With
Steve White
December 11, 2018
You damaged my car, and you won't take responsibility Will never return for service again after nearly 8 years of Corvette servicing. Wheels were damaged during new tire installation, wheels & tires were Will never return for service again after nearly 8 years of Corvette servicing. Wheels were damaged during new tire installation, wheels & tires were extremely dirty, not cleaned, missing chrome stem covers, damage center cap. More
by JBROWN58
Employees Worked With
Penny Case
December 11, 2018
Hybrid Charge Port not covered by Hybrid Warranty First of all, JLS Service dept did a nice job diagnosing and completing the repair. That’s worth two stars in this experience. The majority of the exp First of all, JLS Service dept did a nice job diagnosing and completing the repair. That’s worth two stars in this experience. The majority of the experience was who paid for the repair. I was led to believe that this issue (car not charging) was ok to bring in to the dealer because it’s obviously either part of the hybrid warranty or drivetrain warranty. After the car was taken apart and mid-repair, GM tried to tell the dealer that the hybrid system charge port is not covered by the “hybrid system” warranty or the drivetrain warranty. JLS Service charges $185 diagnosis fee (in case the repair is not covered by warranty), which I agreed to on the premise that this issue is absolutely related to my hybrid system and that’s under warranty. So, when GM said it’s not covered, I’m now on the hook for $185 whether I get the car repaired by them or not. When the warranty claim was rejected, my “service advisor” switched modes from helper to salesman. Now the goal was to keep me from canceling the repair and negotiate a price that would tempt me to proceed. They flexed on price but refused to dispute the warranty issue any further. I ended up paying about half the initially quoted ~$800 repair quote. Classic salesmanship. JLS should have represented me in disputing the warranty decision. It’s absurd that the hybrid system charge port is not part of the hybrid system. Do non-hybrid cars have charge ports? At the very least, they should have offered to waive the diagnosis fee and reassemble my car for free so I can fairly take it to another repair shop to see if I can find a lower price. The bloated quote and half off scam is not a fair alternative. Everyone knows dealers overcharge for repairs. The service department needs to try to “sell”less and “service” more. They’ve broken my trust. More
by MUSLEHS2001
Employees Worked With
Penny Case
December 11, 2018
Buying a car should not take all day! We arrived at 8:35 5 min late for our appointment. We didnt leave till after 4! There really is no excuse to take that long in making a deal and drivi We arrived at 8:35 5 min late for our appointment. We didnt leave till after 4! There really is no excuse to take that long in making a deal and driving away. After the finance part, our car should have been ready to drive away but no! we had to wait even longer. Our car had some paint issues that made us have to come back twice to correct that. When we did finally pick up the car after the paint work was done no one even came to talk to us to make sure we were happy with the results. We did get a follow up call from the salesman while our car was in the shop to see how we liked the car. I am not sure if he was having a bad day but his tone was so disinterested I felt the call was pointless. If you are going to call your customers back at least have some interest and excitement in your voice. Again another waste of our time. I am disappointed with the customer service we have gotten from this dealership. More
by DZNEYFAN
Employees Worked With
Vinny V. salesman, "JR" O'Grady
December 10, 2018
Amanda gave me updates, Art, I think, diagnosed problem. Art, I think, diagnosed my problem. and then later on after technician had looked at and further diagnosed, Amanda called me and updated me on what Art, I think, diagnosed my problem. and then later on after technician had looked at and further diagnosed, Amanda called me and updated me on what service would be provided. More
by richard s
Employees Worked With
amanda,art
December 10, 2018
great, quick service as promised Scheduled quickly, took great care of me even though I was a bit late for my appointment. Car came back from its regularly scheduled maintenance as p Scheduled quickly, took great care of me even though I was a bit late for my appointment. Car came back from its regularly scheduled maintenance as promised. Thanks JLS Chevy. More
by THEPEARLS
Employees Worked With
Chris Kircher, Jim Ott
December 09, 2018
Excellent, as always Courteous, prompt service. They found the issue quickly, and notified me immediately when it was resolved. I always bring my car here for oil changes, Courteous, prompt service. They found the issue quickly, and notified me immediately when it was resolved. I always bring my car here for oil changes, services, and other maintenance issues because I know I can trust them. More
by ChevyMeg
Employees Worked With
Penny Case
December 09, 2018
New car dealer helpful, used car not so much Excellent service from the internet sales team and finance department. I am very pleased with my new Silverado. The only downside was the used car de Excellent service from the internet sales team and finance department. I am very pleased with my new Silverado. The only downside was the used car department and the insulting amount they offered for my trade in. I went two blocks over to car max and got over 3,000 dollars more for it, even though I didn’t buy a 60,000 dollar truck from carmax More
by MORGAN.CRAIGA
Employees Worked With
Alberto from internet sales, "JR" O'Grady
December 09, 2018
Awesome Service was awesome, everybody is nice and working hard to deliver a good deal I definitely will recommend the dealership to my friends and family Service was awesome, everybody is nice and working hard to deliver a good deal I definitely will recommend the dealership to my friends and family More
by NATGALL777
Employees Worked With
Savy, David Rodgers
December 09, 2018
Long time customer We have purchased over fifteen vehicles from John L. Sullivan auto group. We are extremely happy with the service, friendliness and especially Mr. Ho We have purchased over fifteen vehicles from John L. Sullivan auto group. We are extremely happy with the service, friendliness and especially Mr. Howard Sweeney for connecting us for this deal. We typically only buy from Mr. Sweeney as we trust him completely. This time he connected us with Jamal, Kaela, Sevy and Angela in finance to speed up the process as we are very loyal clients. More
by KLRUIZ
Employees Worked With
Kaela , Jamal Saries, Sevy Vega
