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Roseville Chevrolet

Roseville, CA

3.4
1,578 Reviews
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350 Automall Dr

Roseville, CA

95661

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Showing 1,578 reviews

February 23, 2019

NOT HAPPY !!!!! 7 hrs there fighting of price and they still don't understand "NO" I can't spend more $$$$$$$!!!!!!! NO means NO!! That dose not mean call later and More

by CATMOM40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember names.
Feb 25, 2019 -

Roseville Chevrolet responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 22, 2019

Sheri in finance department I had an issue that I could not resolve myself with a third party warranty company that I purchased , so I called in and talked to Sheri in finance de More

by MCSWANM1971
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sheri
Feb 25, 2019 -

Roseville Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 22, 2019

Awesome Get all my car,s worked on hear. And Mark Roger's is the best. Its always prompted and in the time stated. Best ever. More

by DAVID.HUDSON06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rogers
Feb 25, 2019 -

Roseville Chevrolet responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 22, 2019

Expect to wait 4 to 6 hours everytime It doesn’t matter what you take your car there for it’s always 4 to 6 hours. I’ve waited 8 hours a couple times. This dealership needs to keep me upd More

by NICK_BRANICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Feb 25, 2019 -

Roseville Chevrolet responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 22, 2019

Very welcoming and accommodating My husband and I were in the market for a new car. We were welcomed with warm and inviting vibes. Daniel (our salesman) our dealer was knowledgeable a More

by JENNR19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel (very new) very nice , Gordon Post, David Rodgers, Joy Sanders
Feb 25, 2019 -

Roseville Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 21, 2019

good customer service,but delayed product Great customer service, thanks LaPrincess. Very delayed product though. Took nearly two months for truck delivery. Was initially told one week or less More

by M C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaPrincess, Danny
Feb 21, 2019 -

Roseville Chevrolet responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with LaPrincess. Please let us know if we can ever help you in the future. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 21, 2019

Not doing what they said Makes me wonder if the checks that where done where really done. it was not cheap your service manager penny knows about it.not a happy camper don't l More

by mattebert1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Penny Case
Feb 25, 2019 -

Roseville Chevrolet responded

We value the opportunity to learn of your experience here at John L Sullivan. I would appreciate the opportunity to amend any issues. If you could please contact me at your earliest convenience, I would like to discuss this further with you and attempt to make things right. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 20, 2019

Never gave up to get my car fixed I took my corvette in to fix a squeeky seat back and once returned the squeak was gone, but a new clicking noise appeared. After multiple attempts at More

by Jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall (Service)
Feb 20, 2019 -

Roseville Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 20, 2019

Steve White and Jonah Lewis are the best Writer Steve and tech Jonah went above and beyond to make me very happy this time. The last time I had a poor experience with "Thomas." More

by kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonah Lewis (awesome), Steve White
Feb 20, 2019 -

Roseville Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

February 20, 2019

Totally easiest purchase ever! Matt was very transparent in everything that happened and went on. The finance people were awesome and tried everything in their power to make sure I More

by joeschmoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Marlin
Feb 20, 2019 -

Roseville Chevrolet responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

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