Roseville Chevrolet

I went into the dealership to just look around but found a car that I was really interested in buying. After finally coming to an agreement on the price of the car, I advised them that I had $10,500 to put a car that I was really interested in buying. After finally coming to an agreement on the price of the car, I advised them that I had $10,500 to put down on a used Nissan Sentra. (2010 and 30,000 miles) We agreed on a price of $12,500 for the car plus tax and License fees. To make a long story short the car came up to almost $15,000, so with $10,500 down I should have just been able to finance a little over $4,000 but next thing I knew the price of the car kept going up and up. I accidentally saw the finance papers and it said I was financing about $8,000. I advised the finance manager that the finance amount should have been only $4000, He then advised me that they have to put $8000 just in case I wanted a warranty and other stuff they had to offer. I advised him that I would not be needing any of those things. The next thing I knew the price of the car had jumped from $12,500 to over $13,500. I agree with the others who have left reviews, there is too much back and forth, whispering and other methods to "distract" the buyer. So after spending over 6 hours, I let them know that I am not interested and I left. The sales guy Dan was really nice but everyone else just seemed too greedy and shady for me. I mean come on, $10,500 down on $14,500 and a payment of over $200 for almost 36 months??? I have no right to tell people where to shop but as the saying goes.... ALWAYS READ THE FINE PRINT BEFORE YOU SIGN!! More

I have visited this dealer on at least 5 different occasions in the past, with each being equally frustrating. Their service department appears to be always pushing additional work, while previous w occasions in the past, with each being equally frustrating. Their service department appears to be always pushing additional work, while previous work was less than satisfactory. The only reason I kept going back is that my Tahoe was under warranty and they were the closest dealer. Bottom line is that they have moved to a smaller location in the Automall, but still are unable to deliver on customer service. My experience through the years has been so consistently bad that I will not purchase a Chevy since I would have to take it to them for work, or go out of my way to find another dealer for warranty work. Chevy should pull the franchise from this group as they are chasing customers to other car companies due to their smarmy attitude and troubling sales tactics combined with extremely bad customer service. More

#1. I was told the PTCruiser I was test driving was an '06-'07.#2. I never saw a sticker price or was told an EXACT price. I told them I had 6000.00 cash and could MAYBE finance 1,000.00 to 2000.00. Mr.Mi '06-'07.#2. I never saw a sticker price or was told an EXACT price. I told them I had 6000.00 cash and could MAYBE finance 1,000.00 to 2000.00. Mr.Miller,during test drive and through the first half hour said "We are going to get you into this car for that.Don't worry. Why can't you finance more?". I told him I was on a very tight budget and I know what I can afford. #3.Waiting for the finance guy (approx.1 1/2 to 2 hours). For some reason the salesman kept coming back with application after application for me to sign, saying "sorry that one wasn't right". #4.We were there from 5:30pm to 10:45pm and it was 104 degrees out! MY mortgage is 1919.00, when I got home the app. had been changed to 1419.00. #5 I have no idea how they got me to sign for a car that's base price was $9990.00. That was already over what I could spend. #6 My friend discovered it was a 2003 only because he went to look for a manual in the car. By that time I had signed just about everything and was given the impression it was too late. #7 The car has 113,669 miles on it. Low blue is $7,165.00.#8 He, finance guy, told me if I get the service contract on the car it would be $30.oo a month.I was never told that there was more options on the service warrenty,he picked almost the most expensive one (I found that on a back page,that was never shown to me).#9 I was DEFINITLY told any financing would be no more than 24months and somehow the contract says 59months! #10 While driving home I notice 2 chips in windshield. #11 About 5 days later my son rinsed the car off and water leaked into the dome light and filled the headliner from the sunroof.#12 The first night I took the car home,something wasn't sitting right with me so I ran a carfax check. The car wasn't listed...so a few minutes later(it was after midnight) I checked from the top again and it was there..reported only 4 minutes earlier.What the heck is up with that? Then carfax sends me an e-mail telling me that It looks like my car qualifies for a buy back from them due to them not reporting severe damage,odometor reading or lemon law.And to print out the certificate.So I did,now what? Dealer said they will fix the problems with the car and give me a rental. But refuse to meet me on any other terms. It's MY CAR!!!!! Now I have to go to a lawyer and will go to Channel 3 and channel 13 to see if I can get some help.Otherwise,due to the inflated price of the car and the financing,because of my personal situation, I could lose my home and my car. This place is everything and more that you have read,heard or experienced of buying a car from a car dealership! Stay at home, shop on line,make a bid and tell them take it or leave it.... More

I came in to buy a remote and have it programmed to my car on a Friday. First time I came in I sat in the service bay area for over 7 minutes with people walking around but noone approached me to see if I car on a Friday. First time I came in I sat in the service bay area for over 7 minutes with people walking around but noone approached me to see if I had been helped or what I needed. I eventually waved down a person who sent me in to the parts department to order the parts. I was told it would be in on Thursday of that following week. Thursday rolled around and when I called to check on the order they were unable to find it. I received a call back shortly after saying they had found my order but it wasn't in yet. They would call me. I received a call on Wednesday of the following week and came in to pick up the remote and have it programmed. After sitting in the bay again I was put back into the waiting room for about half an hour then the service consultant came back out and told me that the wrong part was ordered. I had actually taken off time from work to take my car into the shop. They appologized and didn't offer me any kind of remedy except that that they would call when it came in. I got a call today, Friday, telling me that the right part was in. I made an appointment with the service department for my lunch hour. When I came in I was brought to Tascha Wells, again. She AGAIN had chips and juice on her desk and was talking on the phone. She was pleasant until I let her know I was in a hurry. She then told me I was "TOO IMPORTANT" This irritated me and I felt it was rude. I am not important at all, I just needed to get the work done quickly due to my work schedule. It really stressed me out and made me feel uncomfortable. During my stay in the service area, keys were lost to a vehicle for approximately half hour. They seemed unorganized, with all the people, it seems it should be running much more smoothly, they were eating and talking to each other about personal issues in front of customers. I had to ask alont of questions to find out where I needed to go, how to pay, when to pay, to find my car after service etc...This shoul have been provided to me as a part of the service. The customer service and professionalism is lacking, and it was so unpleasant for me that after 6 years of going to this business for service etc...I will find another place, even if I have to drive to another city to do it. More

My experience was terrible! First of all, they conveniently "lost" my registration. While the sales person was "looking" for it the sales manager was going back and forth with offers which seemed conveniently "lost" my registration. While the sales person was "looking" for it the sales manager was going back and forth with offers which seemed to get worse each time. After hours of haggling I finally agreed to purchase the vehicle at agreed terms. However finance dept completely changed the deal. I fell into a packing scam! Unbeknownst to me, the deal that we agreed to was in fact an inflated figure. The finance guy then added all kinds of extras to come to the agreed amount. I did not receive a verbal explanation of all the terms/forms, so after being at the dealership 6 hours I signed a bad deal! I will never ever even think about buying another car from this dealership again!!! More

I will never go back... First time I washed my truck, the windshield leaked a ton of water inside as the windshield wasn't sealed at all.. It took two days to get that fixed. Stereo was bad, they held my tru windshield leaked a ton of water inside as the windshield wasn't sealed at all.. It took two days to get that fixed. Stereo was bad, they held my truck hostage for ten days with no calls to let me know anything.... I finally got fed up and showed up at the dealership and took my Silverado back. The sales bozo lied about tons of stuff... During the buying process I kept getting hammered by tons of sales idiots... If I wasn't in need of the truck at that price I would have ran screaming from the place... One word for these Bozos... Ass Clowns. More

The experience at John L. Sulivan Chevrolet was one of the worst I have experienced. My husband and I have purchased 11 cars in the past 30 years from various dealerships. I have never experienced such a the worst I have experienced. My husband and I have purchased 11 cars in the past 30 years from various dealerships. I have never experienced such a high level of distrust and ineptness in responding to customer needs. After several attempts to explain what our bottom line was, they consistently came back to us with one bad offer after another. Interestingly enough they seemed to miraculously fine new discounts and rebates and call in "special" favors each time they returned to give us another unacceptable offer. We were not purchasing one of the dealerships low end vehicles. We were purchasing a $53,000 Silverado Diesel. Our credit rating was very good and they could still not find an acceptable interest rate. Every time they offered a better interest rate, the special discounts and rebates seemed to become unavailable. We did end up purchasing the vehicle after much haggling, however, I will not recommend John L. Sullivan to friends and family and will discourage anyone I know from dealing with their un-customer friendly environment. More

I am from out of state and found a used Pontiac on their website. I contacted their Internet Sales Dept. and was told to fill out a preapproval which I did that very morning. We corresponded all day and las website. I contacted their Internet Sales Dept. and was told to fill out a preapproval which I did that very morning. We corresponded all day and last e-mail I got from them was at 4 pm telling me they were still waiting for the approval but when it did come back when would I be able to come down to the dealership. I told them I could come the next day. The next morning I received another e-mail telling me that they were still waiting for word from the bank and they had sold the car that I was trying to get financed. I was never told that I needed to physically be there for them to hold the car, nor was I given the option of putting a deposit on the car. Typical used car salesmen. More