Roseville Chevrolet

Great Salesman! John made us feel comfortable the moment we arrived at the dealership. He answered questions and let us look at the cars. John was not pushy. John made us feel comfortable the moment we arrived at the dealership. He answered questions and let us look at the cars. John was not pushy. More

Great Place We drove from Chico to Roseville to visit friends and ended up going by John Sullivan Chevrolet just to look at cars, for fun. We met Ron Waite, our s We drove from Chico to Roseville to visit friends and ended up going by John Sullivan Chevrolet just to look at cars, for fun. We met Ron Waite, our salesman, and had a great time trying out a Chevy Traverse. We looked at four other dealerships over the next two weeks. Meanwhile Ron kept in touch with us via text, regarding vehicles he had in in Roseville. Long story short, we decided to go back to Roseville (John Sullivan) and purchase our Traverse. Ron was awesome. He helped us (after 4.5 hours) decided which Traverse was best for us. The deal was fair and my wife loves the Traverse. The entire Sullivan team was great to work with. I would highly recommend buying a vehicles from them. I'm send all my family that way. More

Lies, Deceit, and Just Plain Rude John L. Sullivan employees misrepresented our contract, lied about the cost of add-ons, lied about what was covered under warranty, and lied when they John L. Sullivan employees misrepresented our contract, lied about the cost of add-ons, lied about what was covered under warranty, and lied when they promised to reimburse me for add-ons I never agreed to. I still have never received the check I was promised, despite providing all paperwork requested in regards to add-ons I did not purchase. In addition, I have had several issues with my car- none of which turned out to be covered by the $2000 warranty I purchased. Due to suspicion that they actually caused damage to my car during their inspection of it, I refused to have any work done by them. I was treated with no humanity or dignity by Penny Case when I arrived to pick up my car. Her needless attitude and complete lack of customer service made me question how they were still in business. She even snatched my estimate out of my hand and stomped off (in anger?) that she, again, had no answer for my very relevant questions.John L' Sullivan's complete lack of ethics in every step of the car-purchasing business deeply disappoints me. I called in a complaint to Chevrolet themselves, and was fortunate enough to get their okay to keep me on the line while they spoke to Penny Case. She outright lied about conversations that we had had, as well as the the estimate she had given me (for work that was supposed to be covered under warranty). When Chevrolet asked if I could at least get AAA discount under the circumstances that perhaps they had not honored their word, she flat refused. Interstingly enough, I am a AAA customer and should have already been offered that discount. Ms. Case also told me she would review the video of the agreement I had about the warranty when I signed paperwork. Conveniently, that tape couldn't be found. Funny, she was all prepared to "use it against me"; that is until (obviously) it must have shown I was telling the truth. Then, oops, it's gone. She also snapped out on me for "the mistake I made reporting them to Chevrolet" and let me know that "They sold Chevrolet cars, so Chevrolet couldn't tell them how to run John L. Sullivan!!!" This, in fact, may be the only true statement that has come out of Ms. Case's mouth. So, I warn you, stay away from John L. Sullivan; there are plenty of other places to buy Chevrolet, perhaps without the complete lack of ethics. More

easy experience John made the experience very easy and comfortable. The process was smooth and all the people were friendly but no one offered us anything to drink, w John made the experience very easy and comfortable. The process was smooth and all the people were friendly but no one offered us anything to drink, which would have been nice. Over all a positive experience. thank you More

John makes it happen My previous vehicle had an electrical problem where it would cost more to fix then it was worth. So we downsized a Traverse to a Equinox and was able My previous vehicle had an electrical problem where it would cost more to fix then it was worth. So we downsized a Traverse to a Equinox and was able to finance another vehicle for myself. John got us just what we wanted at a fair price! He takes care of his customers what more could you want? Thanks buddy! Teal LeBeau More

Unbelievably rude Jim Ott I was coerced into an a verbal exchange with this particular "sales manager" concerning a credit for having my 2011 Silverado Truck appraised by your I was coerced into an a verbal exchange with this particular "sales manager" concerning a credit for having my 2011 Silverado Truck appraised by your sales group. I had questions about a voucher than I was given after having to " jump through hoops" to get it in the first place. He was summoned to answer the questions and was not interested or willing to give me adequate answers. However,he was more than willing to enter into an altercation with me in the middle of the service area in front of other employees and customers. He was rude and unprofessional. At my urging we took our disagreement outside to resolve the issue in private. We parted ways with a promise from him to call me back concerning a fair quote for my vehicle. That was about a month ago and I am still waiting for his call. I won't be coming back to John L Sullivan any time soon for service or new vehicle purchases. More

Lovely!!! I was extremely pleased with my service. The staff at JLS was amazing!! the cashiers where so sweet and helpful, my service advisor was outstanding. I was extremely pleased with my service. The staff at JLS was amazing!! the cashiers where so sweet and helpful, my service advisor was outstanding. Mrs penny helped me understand all the issues with my car. I came to JLS very stressed out about my car but after leaving there I was stress free and comfortable that they fixed the problems with everything that went wrong with my vehicle. thank you soooooooooooooooo much and i will continue to bring my vehicle in there! Thanks !!! More

Great place to buy a car I purchased a new C7 from John L Sullivan and the process could not have been any better. JR OGrady was my sales person. He was friendly and extremel I purchased a new C7 from John L Sullivan and the process could not have been any better. JR OGrady was my sales person. He was friendly and extremely knowedgeable on the product he is selling. At the time I was placing my order he was able to answers my question and give needed advice which made the process less stressful and a pleasure to deal with him. During the process of waiting for my car to be delivered I had the opurtunity to speak with Mike de la Pena who was never too busy to take time and answered my calls if JR was not available. I picked up my new car and have to say the service carried through to the very end with the signing of the contract and not to let me leave with out going over the vehicle with me to familiarize myself with it. Thanks again to John L Sullivian and his team of professionals. I would highly recommend them to anyone looking to purchase a car. More

Great experience! My husband and I had a great experience shopping here at John L Sullivan. Byron Aguilar was so much help and very determined to get us a deal that was My husband and I had a great experience shopping here at John L Sullivan. Byron Aguilar was so much help and very determined to get us a deal that was best for our situation. He was very straight up with us and that was very important for us. I am definitely going to buy my next vehicle here and will be requesting Byron as our sales representative. Thanks for all your help, we love our new 2014 Chevy Equinox. More

The Parts Department Rocks! I recently came in to the parts department looking for a gas filler tube cap and was helped by Brian DiFede. His friendliness and professionalism is w I recently came in to the parts department looking for a gas filler tube cap and was helped by Brian DiFede. His friendliness and professionalism is world-class! We discussed my broken leg and Brian showed concern in a humorous manner which really made my day. I soon left with my requested part in hand and with an absolute positive impression of both Brian and the dealership. Kudos to Brian! Sincerely, Rob Gray (916) 759-8696 More