Roseville Chevrolet

Best Customer Service Matt was on top of everything. He listened to my requests and questions and had instant answers and help. There are plenty of comfortable places to wa Matt was on top of everything. He listened to my requests and questions and had instant answers and help. There are plenty of comfortable places to wait while my car was serviced and I enjoyed some food from the cafe. More

Highly recommend Love the service I receive every time, always buy my cars and have my service completed at your dealership. Friendly staff and excellent attention to Love the service I receive every time, always buy my cars and have my service completed at your dealership. Friendly staff and excellent attention to detail More

Absolutely Awesome I took my 2015 Chevy Spark in for an oil change and an all points maintenance check . Mark was my service person, he made sure to check on my warranti I took my 2015 Chevy Spark in for an oil change and an all points maintenance check . Mark was my service person, he made sure to check on my warranties for me. He was very professional and friendly. My car was ready to go one hour later, all shiny and clean! More

Finding our missing piece Our experience at Chevy was great. Chad helped us out and made it feel very natural. There was no pressure to buy. He eased all concerns about my trad Our experience at Chevy was great. Chad helped us out and made it feel very natural. There was no pressure to buy. He eased all concerns about my trade on value. The dealership really worked with us to get the price right. We were able to walk out of the dealership in a few hours with a new Chevy Traverse. We could not be happier with our investment! More

Not happy and will not return Well after a great start to this visit it went down hill. My service writer had her days off so contact was transfered to another employee. After leav Well after a great start to this visit it went down hill. My service writer had her days off so contact was transfered to another employee. After leaving messages and calling multiple time then having to get mad about the state of never getting a return call I was finally called back. When trying to get to the bottom of why I was being charged a diag. fee for work that was covered under my warranty I had to call the warranty service multiple times and attempt to talk to the service writers also it wasnt until the last time was I told the "truth". Apparently my warranty wouldnt cover a 1 hour pressure test according to Kayla. Which is also a bit long for a pressure test along with, which was removed thankfully, a one hour brake inspection that is free anywhere in town. Kayla removed the brake inspection test because we agreed we both had different views of what that was suppose to be. So what still remained was a pressure test that was also nowhere on my bill and wasnt listed on the request to the warranty service as part for remebursment according to the warranty service. So on top of 4 days of frustration with trying to get to the bottom and being told just a little bit more to the story each time makes it seem like somebody didnt do something and was covering their xxx. Also the car was suppose to be washed again and someone broke the key chain that was on the key and just dropped it in a cup holder not mentioning anything about it. I only found out when I got gas. The key chain was a gift all be it just a key chain it was the fact it wasnt mentioned. All and all I will never use or visit this dealership for service or future purchases. The amount I had to pay is not the problem it was the unprofessionalism and lack of communication that was provided that has set me to not only not return but not recommend this service to anyone. Not to bad mouth or be upset about the whole thing it seems so far that the work provided is great and the mechanics are spot on. More

Timely and care Mark is very professional he shows care and concern when assisting you all ur needs. As you pull in he start to come and greet you Mark is very professional he shows care and concern when assisting you all ur needs. As you pull in he start to come and greet you More

Great Dealership and Service Center! Took my Equinox in for a standard oil change. No wait time to check in. Quick check in process. Great cafe and super friendly staff. Matt in service w Took my Equinox in for a standard oil change. No wait time to check in. Quick check in process. Great cafe and super friendly staff. Matt in service was courteous and thorough. My car was done on time and check out was easy! Can’t say enough great things about the dealership. I bought my equinox here and we will buy a second Chevy to replace my husbands at the end of the year. John L Sullivan is top notch. More

A great experience We went in knowing what vehicle we wanted, and the freindly staff at John L Sullivan did everything they could to make it happen. It was a kow-pressur We went in knowing what vehicle we wanted, and the freindly staff at John L Sullivan did everything they could to make it happen. It was a kow-pressure sales environment, and we felt very comfortable through the whole experience. Next time we need a vehicle, we will be coming back to them! More

First service/ rude employee I went in on February 8th to get my first service done for my 2017 chevy Silverado. I was greeted by Mark a very nice guy. He got me everything done t I went in on February 8th to get my first service done for my 2017 chevy Silverado. I was greeted by Mark a very nice guy. He got me everything done that I needed. My only but huge problem that would stop me from coming back and telling other was the girl named Taylor was at her desk in the same office on her personal cell phone the entire time till I made a comment to her saying that’s very rude to be on your phone. She had no response back but slid it back into backpack and walked out the room with no apology and didn’t see her until I returned later to pick my truck up. She ruined the entire visit which still makes me think of I should have my service down there. Mark is the only thing that would make me come back but I don’t know if I can handle her rudeness I talked to penny about her and pointed out who it was and I hope she took care of it cause it really bugged me that at work you should be working not on personal cell phones. More

Max was awesome Max Nelson did an awesome job, will continue to buy from John l. Prices and selection continue to amaze me. Ive been a customer for over 20 years and Max Nelson did an awesome job, will continue to buy from John l. Prices and selection continue to amaze me. Ive been a customer for over 20 years and plan to be for many more More