Rosenthal Acura - Service Center

Great service and customer service Great service and good customer service! Tina did an awesome job and made our day with an awesome customer care! We will be back and continue to use h Great service and good customer service! Tina did an awesome job and made our day with an awesome customer care! We will be back and continue to use her in the future. We definetly recomend her! More

Exceptional Service Manager I am a three time Acura owner and have been very happy with each vehicle. I have owned two new and one pre-owned certified vehicles. My family and I am a three time Acura owner and have been very happy with each vehicle. I have owned two new and one pre-owned certified vehicles. My family and I recently relocated from California and began looking for a dealership to complete services on my MDX. I selected Rosenthal and wasn't sure how the experience would be. I was very comfortable with my previous service department and team in California and didn't know what to expect in Maryland. Luckily for me Ben Calvitti is the Service Manager and is the epitome of "Service". We were provided a loaner car since this was a major tune up and our vehicle needed parts. Once the repairs were completed, I experienced a noise in the right front end. I took the vehicle back and Ben's team instantly diagnosed what was wrong and made it right. Most recently I purchased tires for my MDX and did not take it to the service department because I didn't think the pricing would be competitive. After experiencing a less than pleasant experience with the tire installer, I contacted Ben who took the time to meet and explain their pricing for tire installation and balancing. I was surprised and disappointed that I did not take my car to be serviced by his team. I have been so happy with the honesty and integrity of Rosenthal Service that I will continue to take my vehicle to the service department for maintenance and repairs. More

Simply Brilliant Rosenthal Acura is the closest Acura dealership to me and I have been using their services for a few years now. I think this review is way over due. S Rosenthal Acura is the closest Acura dealership to me and I have been using their services for a few years now. I think this review is way over due. So here it goes. I have been getting my Acura serviced from Rosenthal Acura since I bought my first Acura back in 2009. Most of the work I got done from them is either installing accessories on my car, or some warranty works. My experience with their sales department is somewhat mixed, had an absolute awesome sales experience the first time, second time, not so much. But, their service department has been top notch every single time. My latest visit was a warranty repair related. I was having some rattling/clicking noise issue from the dash of my car for a while, but, whenever I was going to pull my car in to the dealership, the problem would just disappear. It was like my car knew that it was going to the doctor. A few days ago, the problem came back and I tricked my car in going to the dealership. Told her that we are going to the mall, but took her to the dealership instead. My usual service rep is Eileen, an excellent service rep, but she was out that day, so Linda, another superb service rep, helped me out. I explained the problem to her and asked her if she can ask one of the techs to take a ride with me so that I could tell the issue properly. She went back and brought tech Brian with her. During the drive around I told Brian the issue that I was having, and, luckily, I was able to replicate the noise. He told me that he will try his best to figure out a way to resolve the problem, but also told me that if he will have to remove the dash to fix the issue, it might be a problem because once you remove the dash in these new cars, there is almost always some new issue that arises later on. Anyways, long story short, I dropped off the car. Brian worked on it the next day, got a call the day after from Shannon saying that the car is done. Picked up the car, drove around, voila, no more noise. This is the second time Brian worked on my car, and both times, he excelled and was able to fix the issue the first time around. I didn't get a chance to drive my car on my usual work route yet, just drove about 5 miles from the dealer to my house, but I am pretty confident that tomorrow morning, there won't be any more clicking/clacking noise in my car. I am hoping that I won't be going back to Rosenthal anymore for any warranty related issue, but I am certainly looking forward to visit them for my usual vehicle maintenance service. More

I purchased my 2007 TLS here and have been getting almost all service done here since. The dealership has never been anything but accommodating and friendly. I highly recommend this dealership. all service done here since. The dealership has never been anything but accommodating and friendly. I highly recommend this dealership. More

Tina Ellis and Rick Miller always go above and beyond any expectations that I have. Arranging for service is never something to look forward to, but they always deliver on any promises made. They are pleas expectations that I have. Arranging for service is never something to look forward to, but they always deliver on any promises made. They are pleasant, professional and accommodating. While no one likes taking their car in for service, their knowledge of the industry and level of competence always impresses me. More

I worked with Adam in the service department and he was extremely helpful in getting my car in and out for an oil change. Everyone that I ran into said hello and I was even able to get on my laptop and wor extremely helpful in getting my car in and out for an oil change. Everyone that I ran into said hello and I was even able to get on my laptop and work while I was there because of the free wifi. This is my first trip here and I will be coming back for future services. The price of the oil change was fair and they even washed my car. A+ for service. More

I've always taken my 04 TL here for service. My last service here was for an A1 which called for oil change, top off fluids, rotate tires, visual inspections, car wash...When I got my car back, the car service here was for an A1 which called for oil change, top off fluids, rotate tires, visual inspections, car wash...When I got my car back, the car was not washed even though they stated as washed in the receipt. The service reminder light was still on. They didn't reset it. It was snowing that weekend and I ran out of windshield washer fluid, so they did not put in any fluid. I assume they didn't put in any other fluid either. I have no idea if they actually rotate the tires or not. I gave them the car at 9:30 am and was told it would take 2 hours. I had to call them at 5:30pm to ask for status update. They finally call me back at 6:30pm to pick up the car. I'm taking my car to a different place next time. More

I bought my car from Rosenthal Acura in 2001, and have been going there ever since for service. I am always completely impressed by the people who work there. Eileen, my service coordinator, goes out of been going there ever since for service. I am always completely impressed by the people who work there. Eileen, my service coordinator, goes out of her way to explain my options. The prices are very reasonable and they are honest people. Everyone I've dealt with who works here is pleasant and helpful. More

With today’s economy and changing times, I am happy to see there is a dealership out there such as Rosenthal Acura that offers excellent customer service. There are a lot of companies who are forgetting t see there is a dealership out there such as Rosenthal Acura that offers excellent customer service. There are a lot of companies who are forgetting that the dealership experience in service is just as important as the service when first purchasing a car. I think a lot of car dealerships are forgetful of this and definitely Rosenthal Acura has raised the bar a little more today. More