Rosen Nissan of Madison - Service Center

Rosen/Kayser Madison - Honest I have bought my first car from Kayser (now Rosen) and have been there for every service since then. I think (hope) that the staff has been the same. I have bought my first car from Kayser (now Rosen) and have been there for every service since then. I think (hope) that the staff has been the same. I have found that they are honest and upfront in any part that needs service. I wanted brake/tires to be changed but they suggested that they are all fine. I think that they have gained my trust the year and that is more important to me than money (with their honesty they have saved me that too). More

Excellent Service Excellent Customer Service and quick appointments. Definitely would recommend. This Nissan in particular is always great. They have amazing service, Excellent Customer Service and quick appointments. Definitely would recommend. This Nissan in particular is always great. They have amazing service, great prices, and super friendly staff. More

Rosen Nissan is a wonderful experience Rosen's is the gold star of customer service. I had good talks getting to know the new owners which is a first for me. I think they are not trying t Rosen's is the gold star of customer service. I had good talks getting to know the new owners which is a first for me. I think they are not trying to be the biggest but would rather be the best. My service advisor, Al Mohr, went above and beyond making sure I was comfortable while I waited. She was very thorough going through everything that was done with my car. They washed my car for free and Aly even walked me out to my car! More

Wheel Bearing Repair Great customer service. It felt like they truly appreciated my business. They really took care of me and since I came from out of town, they offered m Great customer service. It felt like they truly appreciated my business. They really took care of me and since I came from out of town, they offered me a free loaner for the day so that I could run errands while my car was being serviced. In a sea of impersonal service, it feels that Rosen has set out to bring back the luxury of good customer service. More

Great Customer Service I always take my car in to Nissan. This Nissan in particular is always great. They have amazing service, great prices, and super friendly staff. Their I always take my car in to Nissan. This Nissan in particular is always great. They have amazing service, great prices, and super friendly staff. Their waiting area is great as well-complimentary coffee, water, and popcorn. They inform you as things happen during your service and they educate you through out the process. I leave knowing my car and I were both taken care of. More

Quick in and out with oil change and tire rotation Because I was able to get a quick appointment and services were quick and friendly I actually was not able to my first appointment and they got me i Because I was able to get a quick appointment and services were quick and friendly I actually was not able to my first appointment and they got me in the next one More

Great service I brought my car in for an oil change and recalls. The recall work took much longer than expected because one of the computers was tied up. I was the I brought my car in for an oil change and recalls. The recall work took much longer than expected because one of the computers was tied up. I was there for over two hours. They didn't charge me for the oil change. Now that's great service! Angela did everything she could to make everybody there feel very comfortable. More

Rattling Roof Rack They did a great job fixing it the first time. I constantly got progress updates while in the waiting room. A very friendly service team. They did a great job fixing it the first time. I constantly got progress updates while in the waiting room. A very friendly service team. More

Courteous, professional and excellent service Although I didn't have an appointment for a morning oil change, they worked me in within 15 min. They were friendly and very professional. The work Although I didn't have an appointment for a morning oil change, they worked me in within 15 min. They were friendly and very professional. The work they did was excellent. More

Well done It was a quick visit. The service people knew what I was there, I didn't have to repeat myself like I did with the last service crew. I was early by It was a quick visit. The service people knew what I was there, I didn't have to repeat myself like I did with the last service crew. I was early by twenty minutes or so and they were able to accommodate me at that time. This then led me to getting out of there earlier that I had anticipated, which is always a good thing. More