Rosen Kia Milwaukee - Service Center

Emergency repair before a 1000 mile trip This really happened. Planned to drive from Milwaukee to New Jersey on 12/28. I had our KIA Rio serviced on 12/19, all good to go. On 12/27, at This really happened. Planned to drive from Milwaukee to New Jersey on 12/28. I had our KIA Rio serviced on 12/19, all good to go. On 12/27, at 3 PM, check engine light went on. Called service rep Ryan, and he was able to get me into the shop within the hour!, Service tech Steve diagnosed the issue, fixed the issue completely, and I was back on the road in less that 2 hours! Just incredible service and care! I have never had that high level of service at any dealer I've ever been to. We started our 13 hour car trip to NJ the next day. Thanks much to Advisor Ryan and Service tech Steve as well. This is the gold standard definition of customer service. I am a loyal customer for that alone! Made it to New Jersey on Friday without a single issue! I cannot be more please with my KIA, and especially my decision to buy it and have it serviced at Roesn KIA. More

Rosen Kia dealership is the WORST. So last year in June I bought a 2007 Toyota Sequoia. I was promised if I bought the truck that they would fix the rust spots, fix a spot that was mis So last year in June I bought a 2007 Toyota Sequoia. I was promised if I bought the truck that they would fix the rust spots, fix a spot that was missing paint and the passenger door, & get my 2nd key made. They also talked me into buying a 2 year warranty with the promise that I wouldn't have to pay a diagnostic fee & only pay a $100 deductible if they were to fix my truck. They refuse to look at my truck because I won't pay a $100 diagnostic fee. I told them why would I pay that when I can go to wild Toyota and get it done for free. So now I've purchased a 2 year warranty through rosen that I can't even use because they won't look at my truck. It's a shame it took 14 months in one bad review for anyone from rosen to reach out to even see how I felt about the vehicle. And when they finally reached out to me they said they were going to make sure everything got done. But then right after the conversation asked me can you please take the review down. I told them I would gladly take to review down when they hold up their end of the bargain. I just feel like is soon is rosen got their $20000 check from the bank they no longer cared about holding up their end of the bargain. Then when I went to speak to the used car manager Chris carpenter " Who has only been there for one year" Was rude and very khaki for no reason like it was my fault they didn't deliver their end of the bargain 14 months later. So here I am 14 months later finally got the rust fix but I still haven't got my 2nd key they still won't look at my truck to see if whatever's wrong with it falls under the warranty. It's like they're purposely procrastinating in wasting time so they can just stand back and say hey your 2 year warranty is expired. If you want to buy a used car where the people really do what they say they're going to do go to WildeToyota. I bought 5 vehicles from wild Toyota and I have never been blatantly ignored the way I have at rosen. Rosen kiya is a joke... & absolute joke... And if you do buy a vehicle from rosen make sure you do not buy your 2 year warranty that they will make sure you buy because you won't be able to use it. It's not a joke and I'm not playing when I say I wouldn't take a FREE vehicle from these people. I am literally going to trade this truck in and take the loss just so I don't have to deal with rosen anymore... ROSEN KIA is the WORST dealership when it comes to customer service... Absolutely horrible... More

great, timely service and people I've dealt with many of the service techs, they are all great, friendly and patient. Ryan is absolutely awesome and deserves an "atta boy"!! I've dealt with many of the service techs, they are all great, friendly and patient. Ryan is absolutely awesome and deserves an "atta boy"!! More

Bad service I purchased a new Nissan ultima and had great service from Sam simmers. My car was only a week old and I went around a corner and both my drivers side I purchased a new Nissan ultima and had great service from Sam simmers. My car was only a week old and I went around a corner and both my drivers side tires popped. I got our and checked the road and there was nothing in the road to cause this to happen . all pressures were around 50. I then had to pay 70.00 to have my car towed to Rosen.I talked to a service tech and he told me the tires won't come in till Tuesday but I had to pay for them. I asked to talk to the owner and was told he was in Greece. On Tuesday a lady called to inquire about Sam and the sale and I told her my problem and she said the sevice manager would call me and he never did. On Monday I called and now the service manager is not there but my tires are. I stopped by on Sunday before and there my car sat where I left it flat tires and all. Unable to talk to anyone of authority and being treated rudely by the tech I payed my 473.00 for 2 tires that were a week old. I then had to ask the service person to put my tires on so I could get my car. Buying this car was a nice experience but once I signed the contract the niceness was gone. I will go to another Nissan dealer to have my car serviced because of poor service. Paying the 473.00 was crazy. More

Miss lug nuts after a tire rotation AGAIN!!!!! This is the second time I have taken my care in for a tire rotation and one of the wheels was missing 2 lugs nuts! Why did I take my care back here a This is the second time I have taken my care in for a tire rotation and one of the wheels was missing 2 lugs nuts! Why did I take my care back here again. Failed engine 1 year after having the car 3 lug nuts missing on driver side back tired after a tire rotation 2 lug nuts missing on my front driver side after a tire rotation. I WILL NEVER RETURN TO THIS PLACE FOR SERVICE AGAIN! If you can get a great deal on your car, cool, but DO NOT TAKE IT THERE FOR SERVICE. I had another review on here or the 1st time my lug nuts went missing. Magically it isn't there anymore. Interesting More

Incompetent and unprofessional staff, harassment via phone In my visit to the Kia repair department they have shown the extremes of being very bad and very good all in the same visit.. I needed a new window m In my visit to the Kia repair department they have shown the extremes of being very bad and very good all in the same visit.. I needed a new window motor but they didn't order it like they should have so they ended up having to "rush order" it for me because I was getting a bit pissed about the fact that they fell down on the job with getting my part. But they were good in that they screwed in my interior door insert panels which were falling out (and previously told me the only way they could fix them was full expensive replacement - guess that wasn't true since they DID fix them with a screw and washer) and they did that free of charge as well as fixed my brake light free which was nice. Then I find out that they didn't disable the faulty window motor (like they SHOULD have) and the window goes half way down when we got there at night to drop the car off for the next day, since it was RAINING I had to put plastic and tape up the open window! Then I couldn't find the key drop off slot which is well HIDDEN on the Nissan side. So they showed both good positives and terrible negatives in just one visit. On 6/15 I had to update my view of them to 1 stars (very negative) after recently asking for a very SIMPLE quote regarding installing a phone mount of all things. They first never got back to me after I filled the form out, so i got in live chat and asked them why and that they need to contact me. I get an email from a random yahoo address not identifying themselves saying they were from a "service department" and not from what dealership. I of course asked them to identify themselves but they didn't, this "Chris" just asked me what I wanted. Listen Rosen, If you can't even use professional emails or identify yourselves do you think I'm going to give you my business? Nor did I ever ask you to call me while I was gone to lunch! I THINK NOT! How stupid and unprofessional of this place. On 6/30 - almost 2 weeks after Renee Louis (manager) promised me no further contact (including promotions), Rosen decided to flood my phone number with 4 phone calls in a row for some sales promotion. Not only did they lie to me about contacting me again, but they BROKE THE LAW and harassed my phone illegally. I am now filing with the FCC and BBB and will possibly need to take out a restraining order against them. More

Great experience, much thanks to Josh! I went to Rosen Kia and Josh Bohlman made my FIRST leasing experience very easy, I am glad to have been referred to him and have since shared my posit I went to Rosen Kia and Josh Bohlman made my FIRST leasing experience very easy, I am glad to have been referred to him and have since shared my positive experiences with others. Also when stopping in for an oil change the process is very efficient and Josh ensures his customers are satisfied. More

Thank you Mr Rosen and all Rosen crew TO JEFF ROSEN ATTENTION PLEASE: I have purchased 3 new autos from Rosen Suzuki then Rosen Kia. I take the surveys sent to me but sometimes good emp TO JEFF ROSEN ATTENTION PLEASE: I have purchased 3 new autos from Rosen Suzuki then Rosen Kia. I take the surveys sent to me but sometimes good employees need more than a survey result to let them know they are the reason for return business. I met you once. You were very helpful as are all your employees were and remain so today. I think your service is better than my wife’e Infiniti dealer. I have always had excellent experience with Rosen people. The was of making a service appointment on line accompanied by a follow up quickly by phone and email does give a sense of security and confidence as well as concern for the impression made by the Rosen staff and crews. Keep up your #1 service regardless of next vehicle purchased —— It will have the Rosen Decal on the car. Thank you again Mr Rosen John Cole 14265 Lenox Drive New Berlin 53151 More

Failed engine and terrible customer service...not a good day So I drop off my 1 year old 2013 Kia Optima Hybrid and a few hours later got a call that my engine needs to be replaced. What an AWESOME start to the So I drop off my 1 year old 2013 Kia Optima Hybrid and a few hours later got a call that my engine needs to be replaced. What an AWESOME start to the work week. So Chris in the Service Center, who is AWESOME BTW, explains the situation, tells me its under warranty, won't cost me anything, etc etc...of course I know this, but I appreciated his explanation. He also mentions Rosen is going to provide me a loaner, although Kia does not provide this, they are going to do it anyway, etc, etc. But honestly when someone's engine blows in a 12 month old car, wouldn't a loaner car be expected anyhow, especially if you need to keep my car for over a week? So at this point, I am disappointed that my engine needs to be replaced but from here on, customer service is all that matters, right? Here is when things went down hill, VERY fast! Enters the picture, Abdul. I am taken to Abdul for the loaner car, keep in mind they have my car, and before I sit down he ask for my drivers license and insurance. Remember, I am already disappointed, so my response is really? No one said I needed my insurance card. So now I have to go back and find Chris, who has to find my car and then I have to locate my insurance card and go back to see the bright and shining personality(not really) of Abdul. Now I am just irritated by this guy and his, get out of my hair attitude or at least that is how I felt. So they give me this 2013 Nissan Sentra, which once again, I really appreciate, but come on!!!! This was obviously a base model and it ran like one too. I mean, I know my Kia Optima is no $100K car but really? Is it to much to expect something remotely comparable to what I was driving?!?! So I call Abdul a day or so later and ask if he has anything else comparable to my car, they could give me. Once again, that bright and shining personality(not really) just really reflects through the phone. Once again, I immediately get irritated and say to xxxx with this. So today I went and rented me a Premium level car from Enterprise, which is absolutely comparable in style, size, and power of my Kia and returned the loaner. With all that said, note to Abdul, whether you care or not about your customer, how about showing some compassion or at least some type of concern that a product you sale/represent failed them and you want to show that customer they are your #1 priority. Secondly, although I appreciate the loaner, remember people would want/prefer something comparable to what they were driving, not something they were driving back in high school. Lastly, this Hyundai Azera is pretty NICE!!! But I do have one questions though, which is rhetorical. I have taken my car in every 3K miles for an oil change and this last service included the 15K recommended service. I do not know what all the services included (my mistake for not understanding), but with all the service events, especially the last 15K service, there was no indication I was having engine problems?!?!?!!? Or is someone going to tell me my engine just so happen to fall apart in the last 3K miles!?!? No error codes in the computer, no nothing? Just seems odd to me More

I scheduled my app on-line. It was 6pm appt, Kia service was closed so I went to Nissan. Service adviser hardly talked to me. He took my keys, printer out sheet of paper and have me signed it. Then I mentio was closed so I went to Nissan. Service adviser hardly talked to me. He took my keys, printer out sheet of paper and have me signed it. Then I mentioned tire rotation and he added it by hand. I was suppressed because when I scheduled appt i put down oil/filter change and tire rotation. Later I notice that same info was printer on invoice, he just never took a time to read it. Next day it was raining so i had to use wipers. One front and rear wiper have loose rubber on one end. I was surprised they didn't check wipers the day before. I went to local part store and replaced front, had to order rear on-line as this one is not standard/ More