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Rosen Kia Milwaukee - Service Center
Milwaukee, WI
30 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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30 Reviews of Rosen Kia Milwaukee - Service Center
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Verified Customer
July 05, 2025
Took Kia telluride in for routine service that was pre paid for. Was told I also needed all wheel drive service for $299.95 and coolant exchange for $249.94. Was expecting to pay about $550 plus tax at paid for. Was told I also needed all wheel drive service for $299.95 and coolant exchange for $249.94. Was expecting to pay about $550 plus tax at checkout. At checkout (5 hours later!!), I was handed a bill for $779 and some cents. I thought they must have done some extra service without notifying me, which I was upset about, but they did not! Nope- just added $230 to the bill. Someone else might have paid this but I argued the bill and was asked to go back to the waiting room so they could figure it out. He (nice enough man) came out to the waiting room and had “got it down”somewhat; I don’t remember the amount, but still too much. When I questioned the labor cost and parts, it came down more to $633. He stated he gave me a discount. When I stated that although that was better, it still seemed to be more than the $550 I was quoted plus tax. When we walked over to check out, I mentioned that I was just texting my daughter in law, who is an attorney, to see how they can just do this (she really is and i I really was). After mentioning this, the final bill I got was $579.20! Mathematically, that is the initial $550 that I was quoted plus tax. They didn’t give me any discount! I just got charged what I should have been charged- and only after several arguments with them. Check yours bills before you go handing them money !! I have to continue to go there for regular maintenance as it’s paid for until 2029, but will not have them do any other services for me. More
by dcgorn58
Employees Worked With
Nick martinez
July 03, 2025
Great coffee machine. Laughable sitting area. Looks more like a kiddie play area; not for adults. I would not dare try to sit in such low chairs. I don't have the strength Laughable sitting area. Looks more like a kiddie play area; not for adults. I would not dare try to sit in such low chairs. I don't have the strength in my legs to get myself back up again. And those high stools I did sit in; not very comfortable either. For over the hour I had to wait. Not every customer you have are in great shape. I'm elderly and slightly disabled!! Your employees all were very pleasant. Friendly and kind. More
by KARENANN98
Employees Worked With
Keith Jacobson; Daniela Garcia
June 28, 2025
Never buy a KIA, worst experience, Not enough I have to lock the steering wheel every time I leave the car so the car is not stolen, all the Optima 2013 and other models are burning oil and the engine can lock the steering wheel every time I leave the car so the car is not stolen, all the Optima 2013 and other models are burning oil and the engine can seize or start on fire, I took it to this place complaining that is burning 1 quart of oil every 500 miles and if i don't add oil my engine will seize or something will happen and they did not wanted to look into the issue, they told me oil level is full. drove the car for another week and the car is burning twice as much oil was burning before. I totally feel that was some dirty work done to my car. More
by Kent3172
Employees Worked With
N/A
August 25, 2023
This dealers service shop is awful. The latest incident is I took my car in for a slight leak and they returned it to me pouring out oil. When I questioned their work they insisted I ne The latest incident is I took my car in for a slight leak and they returned it to me pouring out oil. When I questioned their work they insisted I needed other things fixed to stop the leak. They made me spend almost $3,000 to fix other leaks, and the huge leak was still there from their work that was done wrong. So they redid it, fixed their mistake, but they had already charged me $3,000. Then when they tried to program a key for my vehicle, first they ordered the wrong one, and then when they got the right one they programmed it wrong and blew out the module. So they asked me for $2,000 more to get a new module. At that point I junked the vehicle. These people will make mistakes over and over and charge you more and more for them. They will not take responsibility for their work. When they do bad work they still want to make huge profit off of you, instead of accepting a loss. When I came home a few days later and told my neighbor about my experience at Rosen Kia, he told me that the Rosen Nissan right next door wanted $6,000 to rebuild his transmission. Instead he went to a small time mechanic who does work out of his own garage. The small time mechanic new that he just needed a new sensor for $300. So Rosen Nissan would have charged $6,000 for a transmission and not fixed the problem! Stay as far as you can away from the Rosen "family". They want you to be part of their "family" so they can profit off of you. In the end, I was 6 weeks without my vehicle, they gave me a loaner only one week of that time. They returned my car to me three times leaking oil like a sieve. They literally do not check their work when they finish with a vehicle. They don't care if you're recovering from surgery and can't get groceries cuz you don't have a car. They will have your car sitting in their shop for a week at a time without even looking at it. Stay far away from this place! More
by ShameOnYou
Employees Worked With
Matt the service manager is ultimately responsible for all of this
December 06, 2022
If I could give less than 1 star i would. .. Kia was stolen. over $7200 in damage. complete lack of communication over the 3 week process. Then when i finally picked up my car, the had put .. Kia was stolen. over $7200 in damage. complete lack of communication over the 3 week process. Then when i finally picked up my car, the had put ZERO gas in it. I ran out of gas less than a mile from the dealership.. Will NEVER give them my business again. More
by raidergirl
Employees Worked With
Chris
September 09, 2022
Took my newly leased Kia Seltos in for 6 month maintenance and the service department charged me for a 5000 mile service call. I only have 750 miles on my car.I my question is Why the sa maintenance and the service department charged me for a 5000 mile service call. I only have 750 miles on my car.I my question is Why the same for the brake safety service. I asked about the brake safety service and told her the car is usually in the garage. I was told because dirt gets in the air from construction work. My bill came to $442.45 all for PREVENTIVE MAINTAINENCE ?? i have been leasing cars through Nissan for 9 years. their service never, never tried to take advantage of me More
by sunny4447
Employees Worked With
Nicole F. none of the service men approached me about the work
January 11, 2022
Very pleased with the work that was done on my 2017 KiaSoul. Some what disappointed waiting 2 weeks for a service appointment. If my car was not under warranty I would have look into taking it to anoth KiaSoul. Some what disappointed waiting 2 weeks for a service appointment. If my car was not under warranty I would have look into taking it to another service garage. More
by Skysport48
Employees Worked With
Unknown
