Rosen Kia Milwaukee

Incompetent and unprofessional staff, harassment via phone In my visit to the Kia repair department they have shown the extremes of being very bad and very good all in the same visit.. I needed a new window m In my visit to the Kia repair department they have shown the extremes of being very bad and very good all in the same visit.. I needed a new window motor but they didn't order it like they should have so they ended up having to "rush order" it for me because I was getting a bit pissed about the fact that they fell down on the job with getting my part. But they were good in that they screwed in my interior door insert panels which were falling out (and previously told me the only way they could fix them was full expensive replacement - guess that wasn't true since they DID fix them with a screw and washer) and they did that free of charge as well as fixed my brake light free which was nice. Then I find out that they didn't disable the faulty window motor (like they SHOULD have) and the window goes half way down when we got there at night to drop the car off for the next day, since it was RAINING I had to put plastic and tape up the open window! Then I couldn't find the key drop off slot which is well HIDDEN on the Nissan side. So they showed both good positives and terrible negatives in just one visit. On 6/15 I had to update my view of them to 1 stars (very negative) after recently asking for a very SIMPLE quote regarding installing a phone mount of all things. They first never got back to me after I filled the form out, so i got in live chat and asked them why and that they need to contact me. I get an email from a random yahoo address not identifying themselves saying they were from a "service department" and not from what dealership. I of course asked them to identify themselves but they didn't, this "Chris" just asked me what I wanted. Listen Rosen, If you can't even use professional emails or identify yourselves do you think I'm going to give you my business? Nor did I ever ask you to call me while I was gone to lunch! I THINK NOT! How stupid and unprofessional of this place. On 6/30 - almost 2 weeks after Renee Louis (manager) promised me no further contact (including promotions), Rosen decided to flood my phone number with 4 phone calls in a row for some sales promotion. Not only did they lie to me about contacting me again, but they BROKE THE LAW and harassed my phone illegally. I am now filing with the FCC and BBB and will possibly need to take out a restraining order against them. More

Great experience! We were really impressed with the service at Rosen. Our sales representative John Bappert did a great job and answered all our questions. We love dr We were really impressed with the service at Rosen. Our sales representative John Bappert did a great job and answered all our questions. We love driving our new Kia Sorento. We would definitely shop there again. More

First car purchase This was my first time ever buying a car that I had to make payments on. I have always paid cash for my cars meaning I didn't get the nicest cars haha This was my first time ever buying a car that I had to make payments on. I have always paid cash for my cars meaning I didn't get the nicest cars haha. I was referred to Eric Tharp by a coworker and I could NOT be happier. He was professional, personable and made the experience awesome for me. It took longer than I expected from start to finish but I drove home in a nicer car than I walked in expecting to buy. Thank you Eric for all your help yesterday. I will be sending my hubby to you in a few months when he's ready for his new vehicle. More

Wonderful First Car Lease I started with looking at some lease deals nearby Milwaukee, and found out about a few deals on some KIA models. I was then put in touch with Eric Th I started with looking at some lease deals nearby Milwaukee, and found out about a few deals on some KIA models. I was then put in touch with Eric Tharp, who helped me find the kind of car I wanted. He was very welcoming and polite, and I felt at home. After test driving the car, Eric went through the numbers step by step and explained them not only to me, but also my mother, who was co-signing on this first lease of mine. After a few days of deliberation, and signing some of the last bits of paperwork, I drove off the lot with a new KIA Soul, feeling like a million bucks. More

Nate Pfefferkorn I've bought several cars and I can honestly say that my salesperson Nate Pfefferkorn was the best salesperson I've ever dealt with. He made the tediou I've bought several cars and I can honestly say that my salesperson Nate Pfefferkorn was the best salesperson I've ever dealt with. He made the tedious, sometimes dreadful process of buying a car pleasant. He wasn't pushy while at the same time he was upfront and honest with a no nonsense attitude. He didn't try to sell me something I didn't want just to make a sale. He wants his customers to walk away satisfied. He also had the patience to show me how to use some of the features of my new car. It is because of him and the outstanding warranties that Kia offers that I will return to Kia when purchasing any future vehicles. I will refer him to anyone looking to buy.Thanks Nate! More

My experience This was my first time buying a car and the sales employee who helped me did an excellent job. He was honest, helpful, and very energetic. I would mos This was my first time buying a car and the sales employee who helped me did an excellent job. He was honest, helpful, and very energetic. I would most definitely be sticking with this dealership for all my car buying. More

Great service and price! At Rosen Kia used car department on S. 27th Street in Milwaukee we recently had the best car buying experience ever. We found a car of interest onlin At Rosen Kia used car department on S. 27th Street in Milwaukee we recently had the best car buying experience ever. We found a car of interest online, talked to Nate (our sales person) about it and it was ready for us to test drive when we arrived. We were given the keys and told to take our time test-driving it. Nate was very helpful, personable, sincere and not at all pushy. We got a great warranty, a thank you gift in the mail and Nate was the first to greet us when we drove up a couple of weeks later without calling to get our license plates. He stepped aside on a Saturday during prime sales time to accompany us across the street to get the car washed, get our plates and put them on for us. Everyone was very helpful and not pushy--including the finance guy. It is also worth mentioning that we were buying an inexpensive car. We would high recommend Rosen Kia Used Cars and especially asking for Nate! More

Repeat Buyer! I went to Rosen Kia Milwaukee back in 2013 and got my first Kia Forte. Loved the car and the service that they gave for my first Forte. So when they o I went to Rosen Kia Milwaukee back in 2013 and got my first Kia Forte. Loved the car and the service that they gave for my first Forte. So when they offered me a chance to update and lower my car payments, I went in and met with them again. I am now driving my second Kia Forte. The sales man John Bappert was exceptionally terrific and explained and helped me achieve the goal I was after. Their service department is excellent as well They will see me in 3 years to get my next Kia. More

Great first experience Phil made my first experience at a Kia dealership very stress free and an overall great experience. I can not stress enough how well he treated me and Phil made my first experience at a Kia dealership very stress free and an overall great experience. I can not stress enough how well he treated me and how helpful he was. More

John Bappert is the best Needed a new car and lucked out with one of the best sales people I've met. Knowledgeable, personable, and up front. Made me feel like family. Needed a new car and lucked out with one of the best sales people I've met. Knowledgeable, personable, and up front. Made me feel like family. More