Rosen Hyundai of Algonquin - Service Center

I have a Santa Fe and an Entourage, and have ALL my service done at Rosen. Kyle knows me and my cars, and is always helpful, knowledgeable, and ensures I get the service I've come to expect. I do not h service done at Rosen. Kyle knows me and my cars, and is always helpful, knowledgeable, and ensures I get the service I've come to expect. I do not hesitate to recommend Rosen Hyundai to anyone who is in the market for a car. More

With no appointment, I was greeted by Jamie Edwards, who not only took care of me immediately, but put me in a vehicle while mine was being worked on; he explained in detail the issues with my car. His kno not only took care of me immediately, but put me in a vehicle while mine was being worked on; he explained in detail the issues with my car. His knowledge, concern for my safety and his ability to make me feel comforted in a time of crisis was not only a sign of compassion, but that he truly was looking out for me. This was also an indication that he genuinely has the customers best interest at heart, we need to have more people like Jamie working for their customers, not just interested in taking their money. Upon picking up my car, he thanked me for my patience, when I was the one that was so thankful. Jamie should be acknowledged for a job well done, and some of the other employees should take note of his professionalism and follow his lead. More

Kyle is an outstanding service advisor, he helped me with all my car problems. He made my experience very enjoyable. He's very knowledgeable with the product and very friendly and courteous. all my car problems. He made my experience very enjoyable. He's very knowledgeable with the product and very friendly and courteous. More

I bought my car new in 2004 and have been coming for service to Rosen ever since. Everyone I've dealt with have been great. Kyle Monteith has gone above and beyond for me on several occasions and trea service to Rosen ever since. Everyone I've dealt with have been great. Kyle Monteith has gone above and beyond for me on several occasions and treats me like a very valued customer. I guess the best way to describe it is I feel like he has my back and wants me to feel secure with my vehicle. I now work an hour away from the Dealership but still bring my car in there every 3 months for scheduled maintenance. I just couldn't imagine going anywhere else. I look forward to my visits!Thanks, Kyle! More

I took my Elantra in when it failed emissions testing, and was satisfied with the service. They pointed out that the power steering line was seeping and should be replaced. When I called to make the app and was satisfied with the service. They pointed out that the power steering line was seeping and should be replaced. When I called to make the appointment, I explained that I would need a loaner. The first appointment I could get with a loaner was more than a week away, but I gladly scheduled and waited. Meanwhile I got a nice coupon in the mail that would have saved me some money. Awesome! When I got there for my appointment, there were 4 cars ahead of me. It was 20 minutes before I even talked to a service writer. A little frustrating, this is gonna make me late for work. After waiting a week for the appointment and 20 minutes to talk to the service writer, I mentioned the loaner. He looks shocked and gets up to check a list. Then promptly tells me the loaner program was cancelled! Funny cuz a gentleman 3 cars in front of me left with one! I again told him I made the apt with the understanding that a loaner would be available. He has no explanation and the only suggestion he had was he could call Enterprise and I could rent a car. I was already late for work and frustrated. I left the dealership without the service and was late for work. What a frustrating way to start the day. While I had previously decided that any future work I needed would be done by Rosen, this experience might just change my mind. I wrote a letter to the dealership to complain and they didn't even care enough to respond! Great Customer Service! More