Rosen Hyundai of Algonquin - Service Center

I bought my 2007 Sante Fe GLS from Rosen Hyundai in October, 2007 and have been very happy with the vehicle. When we purchased the vehicle, we were of course ran the gauntlet of the post sales stuff: October, 2007 and have been very happy with the vehicle. When we purchased the vehicle, we were of course ran the gauntlet of the post sales stuff: rust proofing, etc. The guy peddling the extended warranty was a smooth operator and we did the foolish thing of purchasing a Hyundai Advantage Wrap service agreement to the tune of $1443. The standard vehicle warranty was 10 years/100,000 miles so between that and the service contract, I thought I'd be covered for just about anything except the usual: tires, batteries, brakes, etc. At about 50,000 miles, my check engine light came on. I took it in today, 8/16/2012 to Rosen Hyundai to get a couple of air bag recall items fixed and to get the check engine light checked out. I figured I would not have to pay anything. Much to my unpleasant surprise, I was informed by the service rep that the cause of the issue is a gas tank vent valve and that was not covered under the warranty....of course. Cost to fix, $350!!! I was absolutely incensed. What the heck did I buy an extended warranty for? I checked my paper work, and of course, there is no mention of what was exactly covered by this "Advantage" warranty. I bought a $1,500 piece of toilet paper. I was also told when I dropped the car off that there would be a $68 diagnostic charge that would be put towards the cost of repair if they did the work. I was so mad about the part not being covered, I called my regular repair shop, and they said that is a common part that fails on Hyundai's and that he was surprised that that was not covered by a service contract. In other works, I've been screwed. When I went to pick up the car, I was handed a bill for $115 for "diagnostic" work! It cost $115 for some jamoke to plug the car into a diagnostic computer to put out the diagnose codes? I am NEVER setting foot in this dealership again. I feel like I've been flim flammed and sold a bill of goods. When new car time comes around, this place will be the last place I will shop for a car if that's how they treat their customers. This is the first time I needed warranty work(or so I thought) on the car, and the part was conveniently not covered. A lady was sitting there waiting for her car and she said the very same thing about their contract as well as a friend. Nothing seems to be covered by these useless contracts that are only money makers for slimy car salesmen. Live and learn. Steve Sartell Huntley, IL More

Kyle is always friendly, professional and courteous, and always makse sure the service experience is good, Rosen Hyundai so far solves our car problems to our satisfaction always makse sure the service experience is good, Rosen Hyundai so far solves our car problems to our satisfaction More

I came in to get my car worked on and dealt with Kyle Monteith. He was very friendly and professional which made the experience not only pleasant, but also efficient. He was very thorough and clear with Monteith. He was very friendly and professional which made the experience not only pleasant, but also efficient. He was very thorough and clear with what needed to be done. I have dealt with him before, and he consistently goes the extra mile to ensure the best service is provided. Because of this, I would definitely recommend this dealership to friends, family, coworkers, etc. More

Kyle Monteith is always friendly and very helpful. It's nice to have someone take the time to explain in clear terms what needs to be done when we bring our car in for service. You can tell he cares about nice to have someone take the time to explain in clear terms what needs to be done when we bring our car in for service. You can tell he cares about the customer and their experience at the dealership. He goes above and beyond to help us out every time we come in. I've told a number of people to go there for a car and service. My next door neighbor even bought a car there and takes it in for service. Keep up the great work!!! More

I actually purchased a used car from the Rosen Kia store which was also a very good experience, however about a year after I bought (2008 Saturn Vue) it had an issue with the whipper blade mechanism and it which was also a very good experience, however about a year after I bought (2008 Saturn Vue) it had an issue with the whipper blade mechanism and it was in need of repair I explained to Chis Stevens that it would be easier for my wife to bring the vehicle to Rosen Hyundai and that I was concerned that it would be covered by my extended service contract. Chris assured me it would be and made arrangements to have a loaner vehicle ready for my wife when she got there. The whole thing could not have gone any smoother I am very happy and just wanted to say thank you. Thanks again M Hills More

Kyle was very professinal and knowledgeable. He made my oil change experience a real pleasure. Because of his can do attitude I will be definately be revisiting this dealership again. oil change experience a real pleasure. Because of his can do attitude I will be definately be revisiting this dealership again. More

I have worked with Kyle for several years. He is the main reason why we choose Rosen as our dealership for our cars to be serviced. He always gets me in and out in a timely matter and always keeps me i main reason why we choose Rosen as our dealership for our cars to be serviced. He always gets me in and out in a timely matter and always keeps me informed on the status of my car. I have told other friends and family about Rosen and the exceptional service you get at this dealership. When their Hyundai car needs to be worked on I tell them to ask for Kyle. He has gone above and beyond his job in my opinion. I would also like to mention that the men who service these cars are amazing in the work that they do and how fast they get the cars serviced. Thank you for all of your hard work. More

My husband and I find the service that Kyle Monteith provides to be the best we have ever experienced. He really cares about the customer and we have the utmost confidence in him. We have experienced provides to be the best we have ever experienced. He really cares about the customer and we have the utmost confidence in him. We have experienced many other dealerships in the past and none come close to the trust and extraordinary service that Kyle Monteith provides. He is an invaluable asset to this dealership and we look forward to relying upon his help into the future. More

I always look forward to getting my car serviced when Kyle is my service advisor. He is very helpful and always explains things in detail. Kyle is my service advisor. He is very helpful and always explains things in detail. More

Kyle always is helpful, polite and cheerful when greeting us. He is helpful and gets service completed in a reasonable amount of time. I would purchase another vehicle from this dealership. us. He is helpful and gets service completed in a reasonable amount of time. I would purchase another vehicle from this dealership. More