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Rosen Hyundai of Algonquin - Service Center

Algonquin, IL

4.5
67 Reviews

67 Reviews of Rosen Hyundai of Algonquin - Service Center

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May 04, 2020

When I brought my vehicle in, there was no damage to the windshield and when I got it back, there was a crack on it. Owner Scott Levy, flat out said he was not paying for the windshield. He did not want to More

by Yesi
Recommend Dealer
No
Employees Worked With
Scott Levy and Jeff Bravieri
May 05, 2020 -

Rosen Hyundai of Algonquin responded

Yesenia, As explained and pointed out by the service manager the crack in the windshield originated from what looks like a stone chip. I would suggest you contact your insurance company, many insurance policies have coverage for windshield stone chips. My name, picture, and title are listed on my website. I apologize if you didn't hear me clearly when I introduced myself; it may have been the mask I was wearing - I would have no reason to lie about my name. Scott Levy

April 20, 2019

Great service The service department is amazing, they always tell me in detail what was worked on and never try and upsell me in anything I don’t need. I usually ha More

by Jrs12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Rick
March 15, 2018

Great Dealeship I have been buying vehicles from Rosen Hyundai since they have opened their doors. Always a friendly and knowledgable group of sale people. I was in More

by Mark1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominick Logan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yaseen Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Hutton
February 22, 2018

Fixed Right the First Time I purchased a 2018 Genesis G90 in January 2018. The AM radio reception was atrocious - what little could be heard over the static. I took it in for More

by DGB
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan the technician who performed the service., Jon Muehl
July 17, 2017

Fraudulent business practices I purchased a new car that had was defective. It had a incorrectly installed windshield. This defect allowed rain in come inside the vehicle. After pu More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Frank Favela
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Schultz
March 23, 2017

Rude treatment! I arrived for my service appointment and Mr. Siler seemed annoyed I was there, asked why I was there (I said I have a service appointment), where's my More

by Eagleboy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Steve Silier
February 28, 2017

Good attention to detail I called for a minor recall repair and oil change. Nut I was informed of a couple of other things which were due. I was scheduled for a four hour wind More

by James Dixon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Silier
November 28, 2016

new car purchase we went in for service and to look at new cars. henry was our salesman and provided excellent service. he handled all the questions we had and ended u More

by Carl Aschenbrenner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Campos
March 19, 2016

First maintenance visit I was Rosen in Algonquin recently for my first maintenance visit and I have nothing but good things to say about the staff and the environment there a More

by KERRI22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob
February 06, 2016

Fast, efficient and friendly. From a last minute call in the morning through a car wash and 'The test came out very well' it was a very pleasant morning. It was a 312 recall. More

by Mike906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not have a visible name tag.
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