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Rosen Hyundai of Algonquin - Service Center
Algonquin, IL
67 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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67 Reviews of Rosen Hyundai of Algonquin - Service Center
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December 13, 2024
I had my leased GV60 serviced by the Genesis service department of this dealership. Patti B coordinated the service pickup and return. I was provided a new G70 for the day my car was serviced. Patti i department of this dealership. Patti B coordinated the service pickup and return. I was provided a new G70 for the day my car was serviced. Patti is the friendliest and most helpful car service rep I have ever encountered. Couldn’t say enough about the Genesis valet maintenance program! More
by Ajmcm
Employees Worked With
Patti G
December 12, 2024
Great experience with service department. Thorough, professional and trustworthy. Never an upsell push from them and I consider myself fortunate to have this dealership close by. Thorough, professional and trustworthy. Never an upsell push from them and I consider myself fortunate to have this dealership close by. More
by biznes989
Employees Worked With
service representative
November 30, 2024
I have to separate my Hyundai issues from the service dept. Service department is outstanding, they have always been there and very helpful. Hyundai force me to have that relationship. dept. Service department is outstanding, they have always been there and very helpful. Hyundai force me to have that relationship. More
by Mark M
March 18, 2024
So disappointing! This used to be the only safe place in town for a woman to take her car for service without feeling they were out to oversell every repair. I recomme This used to be the only safe place in town for a woman to take her car for service without feeling they were out to oversell every repair. I recommended them to everyone. I've had my cars serviced here for nearly 10 years (3rd Hyundai). This time, I can't even get a hold of anyone. They have had my car for several days and they won't give me so much as a call or email to let me know when they can make time to even look at it. I guess they have too much business. Sorry to have contributed to that problem. I won't make that mistake again. More
by Mary
Employees Worked With
December 14, 2022
Very disappointed in the overall customer experience concerning recalls from the Hyundai company. We have been dealing with an engine recall (car #1) that has been 1.5 years of back and forth...still no concerning recalls from the Hyundai company. We have been dealing with an engine recall (car #1) that has been 1.5 years of back and forth...still not fixed. It was told to us originally that 3 tests were to be performed (at the 1,000 mile mark), then a new engine was supposed to be put in. We're at approximately 15 visits and still not repaired as of today. A loner vehicle is in our driveway now, but as we were told "It was our lucky day to get one of those", since they often do not have enough loner cars available. We have spent money on rental cars due to this issue, since it is not safe to drive our "recalled car" long distances (oil leaks and burns causing smoke/unable to reach 30mph). As of today, we are told that it may not be a couple months for this issue to be resolved. Unacceptable!!! Approval from Hyundai????? How much approval is necessary???? It's been over a year and a half & we have done everything they have said to do???? Car #2-went in for a recall, which was supposedly a free fix. We were told it was repaired and we left the lot and then the check engine went on (immediately went back to the service station). Check engine light never turned off. Took in again the next week and we were told that my car needs $1400 to fix, to correct the check engine issue. Funny, the check engine problem was never an issue, prior to going to get fixed for the recall. The check engine light is still on!!! We have bought 3 cars at Rosen Hyundai and unfortunately, this experience has not been good for our last 2 cars. Hopefully others will not have to experience this complete waste of time, money and stress...for cars that have recalls. Who there is in charge of getting cars fixed???????? More
by lisaleen
Employees Worked With
Service manager Tom
November 19, 2021
Had never got any help. Was a recall of rusting rear frame never got notified. The radio had a fault which always made the battery go dead ..... they looked said it's fine ... B.S. Changed out the radio frame never got notified. The radio had a fault which always made the battery go dead ..... they looked said it's fine ... B.S. Changed out the radio never had a problem with battery again . In other words steer clear of this dealer anyway. Always a disappointment. they lie always. More
by jtwardy1211
Employees Worked With
Sam Rick
September 02, 2021
My Elantra 2019 is now 2 years old and I have not be disppointed with the service and attention Rosen has given me and my car yet‼️ disppointed with the service and attention Rosen has given me and my car yet‼️ More
by Sugah
June 17, 2020
Service department rocks I had an emergency service need and this dealership went beyond the call of duty. Thanks for all your help with fixing my car without and appointment I had an emergency service need and this dealership went beyond the call of duty. Thanks for all your help with fixing my car without and appointment and getting me back on the road. More
by tfrenchusa
Employees Worked With
