Rosen Hyundai of Algonquin - Service Center

First time customer Recently moved to the area and took our Veracruz in for routine service. Jeff Harris was very helpful. Everyone in the dealership was very friendly. S Recently moved to the area and took our Veracruz in for routine service. Jeff Harris was very helpful. Everyone in the dealership was very friendly. Service department was straight forward with there inspection. Identified items that need to be replaced. Left it up to us to decide. No pressure at all. Makes us feel confident that we found a great local dealer to service our vehicle. More

Set up an appointment for a standard oil change for this last Saturday and they told me that 11:30 would be the best time. So, I bring my car in, get there at 11:20 just in case they can get to it faster. last Saturday and they told me that 11:30 would be the best time. So, I bring my car in, get there at 11:20 just in case they can get to it faster. Then, for the next hour and forty five minutes, they left me sitting in the waiting room without any update. By the time they finally brought it back, I was assuming they had wrecked it while putting it through the car wash. Simply ridiculous. If you can't do an oil change, why would anyone trust you with a real service project? More

I have always believed that the true measure of any business is not how they treat you when everything goes well, but how they treat you when things do not. I recently purchased a 2009 Certified Pre-ow business is not how they treat you when everything goes well, but how they treat you when things do not. I recently purchased a 2009 Certified Pre-owned Santa Fe from Rosen and discovered about a week later that the tires on the vehicle were out of spec in regards to tread depth. When I called Rosen to tell them that the tire pressure monitor light had come on, and another Hyundai dealer had found the tires to be out of spec, I was quickly connected to Dan Ditusa, the used car manager. Dan listened to my problem and politely asked me to bring the vehicle and the old tires in for a look. The front tires had already been replaced (the other dealership had the tread depth at a failing 2/32 on the front) and the rear tires were at the end of their life span. As soon as Dan saw that the tires were, in fact, in bad shape he apologized that that problem had managed to slip through the certification process and agreed to install two new rear tires to match the front, and reimburse me for the cost of the others I had been compelled to buy. Needless to say, I was able to walk out of Rosen's doors feeling just as good as I had when I bought the vehicle, and I honestly had not expected that on the way in that day. I appreciate that Dan stood by the guarantee that Rosen had offered with no questions asked and I would recommend them strongly to anyone who asks me where they should buy their next car. Honest people are hard to find. More

While shopping for quotes, Kyle worked with me over 3 days to solicit a timing belt change. Not cheap anywhere, but he came out best. When he offered to drop loaner and take my Sante Fe in, he got the j days to solicit a timing belt change. Not cheap anywhere, but he came out best. When he offered to drop loaner and take my Sante Fe in, he got the job. 1 minor surprise but wash, oil change, etc. made this a great experience.... and 12 month warranted vrs. 30 days by locals. More

I bought my 2007 Sante Fe GLS from Rosen Hyundai in October, 2007 and have been very happy with the vehicle. When we purchased the vehicle, we were of course ran the gauntlet of the post sales stuff: October, 2007 and have been very happy with the vehicle. When we purchased the vehicle, we were of course ran the gauntlet of the post sales stuff: rust proofing, etc. The guy peddling the extended warranty was a smooth operator and we did the foolish thing of purchasing a Hyundai Advantage Wrap service agreement to the tune of $1443. The standard vehicle warranty was 10 years/100,000 miles so between that and the service contract, I thought I'd be covered for just about anything except the usual: tires, batteries, brakes, etc. At about 50,000 miles, my check engine light came on. I took it in today, 8/16/2012 to Rosen Hyundai to get a couple of air bag recall items fixed and to get the check engine light checked out. I figured I would not have to pay anything. Much to my unpleasant surprise, I was informed by the service rep that the cause of the issue is a gas tank vent valve and that was not covered under the warranty....of course. Cost to fix, $350!!! I was absolutely incensed. What the heck did I buy an extended warranty for? I checked my paper work, and of course, there is no mention of what was exactly covered by this "Advantage" warranty. I bought a $1,500 piece of toilet paper. I was also told when I dropped the car off that there would be a $68 diagnostic charge that would be put towards the cost of repair if they did the work. I was so mad about the part not being covered, I called my regular repair shop, and they said that is a common part that fails on Hyundai's and that he was surprised that that was not covered by a service contract. In other works, I've been screwed. When I went to pick up the car, I was handed a bill for $115 for "diagnostic" work! It cost $115 for some jamoke to plug the car into a diagnostic computer to put out the diagnose codes? I am NEVER setting foot in this dealership again. I feel like I've been flim flammed and sold a bill of goods. When new car time comes around, this place will be the last place I will shop for a car if that's how they treat their customers. This is the first time I needed warranty work(or so I thought) on the car, and the part was conveniently not covered. A lady was sitting there waiting for her car and she said the very same thing about their contract as well as a friend. Nothing seems to be covered by these useless contracts that are only money makers for slimy car salesmen. Live and learn. Steve Sartell Huntley, IL More

Kyle is always friendly, professional and courteous, and always makse sure the service experience is good, Rosen Hyundai so far solves our car problems to our satisfaction always makse sure the service experience is good, Rosen Hyundai so far solves our car problems to our satisfaction More

I came in to get my car worked on and dealt with Kyle Monteith. He was very friendly and professional which made the experience not only pleasant, but also efficient. He was very thorough and clear with Monteith. He was very friendly and professional which made the experience not only pleasant, but also efficient. He was very thorough and clear with what needed to be done. I have dealt with him before, and he consistently goes the extra mile to ensure the best service is provided. Because of this, I would definitely recommend this dealership to friends, family, coworkers, etc. More

Kyle Monteith is always friendly and very helpful. It's nice to have someone take the time to explain in clear terms what needs to be done when we bring our car in for service. You can tell he cares about nice to have someone take the time to explain in clear terms what needs to be done when we bring our car in for service. You can tell he cares about the customer and their experience at the dealership. He goes above and beyond to help us out every time we come in. I've told a number of people to go there for a car and service. My next door neighbor even bought a car there and takes it in for service. Keep up the great work!!! More

I actually purchased a used car from the Rosen Kia store which was also a very good experience, however about a year after I bought (2008 Saturn Vue) it had an issue with the whipper blade mechanism and it which was also a very good experience, however about a year after I bought (2008 Saturn Vue) it had an issue with the whipper blade mechanism and it was in need of repair I explained to Chis Stevens that it would be easier for my wife to bring the vehicle to Rosen Hyundai and that I was concerned that it would be covered by my extended service contract. Chris assured me it would be and made arrangements to have a loaner vehicle ready for my wife when she got there. The whole thing could not have gone any smoother I am very happy and just wanted to say thank you. Thanks again M Hills More

Kyle was very professinal and knowledgeable. He made my oil change experience a real pleasure. Because of his can do attitude I will be definately be revisiting this dealership again. oil change experience a real pleasure. Because of his can do attitude I will be definately be revisiting this dealership again. More