Rosen Hyundai of Algonquin - Service Center

First maintenance visit I was Rosen in Algonquin recently for my first maintenance visit and I have nothing but good things to say about the staff and the environment there a I was Rosen in Algonquin recently for my first maintenance visit and I have nothing but good things to say about the staff and the environment there at Rosen. It's fabulous. I would recommend that anyone purchase a car there and have the same great experiences that I have thus far. More

Fast, efficient and friendly. From a last minute call in the morning through a car wash and 'The test came out very well' it was a very pleasant morning. It was a 312 recall. From a last minute call in the morning through a car wash and 'The test came out very well' it was a very pleasant morning. It was a 312 recall. More

From Sale to vehicle maintenance, consistent customer care. Stress-free and considerate vehicle purchase experience at a great price was then followed by two years of efficient and prompt servicing of the vehi Stress-free and considerate vehicle purchase experience at a great price was then followed by two years of efficient and prompt servicing of the vehicle. Dealer correspondence provided service reminders and reward coupons. More

Service Fast and courteous service, even without prior appointment. With on-line coupons and every 5th oil chenge free the price can not be beat. And a free c Fast and courteous service, even without prior appointment. With on-line coupons and every 5th oil chenge free the price can not be beat. And a free car wash with ANY service! More

syl0302 I have been dealing with Kyle for the past 9 years, he has always been very friendly, professional and courteous. He has always gone above and beyond I have been dealing with Kyle for the past 9 years, he has always been very friendly, professional and courteous. He has always gone above and beyond his job and Kyle is the main reason why I choose Rosen for my car to be serviced. Thank you Kyle for many years of fantastic service. More

Do not use their service department This service department will waste your time by telling you one thing and doing another. They do not care how much of an inconvenience they cause you. This service department will waste your time by telling you one thing and doing another. They do not care how much of an inconvenience they cause you. Take your car to another dealership if you want it done right. More

First time customer Recently moved to the area and took our Veracruz in for routine service. Jeff Harris was very helpful. Everyone in the dealership was very friendly. S Recently moved to the area and took our Veracruz in for routine service. Jeff Harris was very helpful. Everyone in the dealership was very friendly. Service department was straight forward with there inspection. Identified items that need to be replaced. Left it up to us to decide. No pressure at all. Makes us feel confident that we found a great local dealer to service our vehicle. More

Set up an appointment for a standard oil change for this last Saturday and they told me that 11:30 would be the best time. So, I bring my car in, get there at 11:20 just in case they can get to it faster. last Saturday and they told me that 11:30 would be the best time. So, I bring my car in, get there at 11:20 just in case they can get to it faster. Then, for the next hour and forty five minutes, they left me sitting in the waiting room without any update. By the time they finally brought it back, I was assuming they had wrecked it while putting it through the car wash. Simply ridiculous. If you can't do an oil change, why would anyone trust you with a real service project? More

I have always believed that the true measure of any business is not how they treat you when everything goes well, but how they treat you when things do not. I recently purchased a 2009 Certified Pre-ow business is not how they treat you when everything goes well, but how they treat you when things do not. I recently purchased a 2009 Certified Pre-owned Santa Fe from Rosen and discovered about a week later that the tires on the vehicle were out of spec in regards to tread depth. When I called Rosen to tell them that the tire pressure monitor light had come on, and another Hyundai dealer had found the tires to be out of spec, I was quickly connected to Dan Ditusa, the used car manager. Dan listened to my problem and politely asked me to bring the vehicle and the old tires in for a look. The front tires had already been replaced (the other dealership had the tread depth at a failing 2/32 on the front) and the rear tires were at the end of their life span. As soon as Dan saw that the tires were, in fact, in bad shape he apologized that that problem had managed to slip through the certification process and agreed to install two new rear tires to match the front, and reimburse me for the cost of the others I had been compelled to buy. Needless to say, I was able to walk out of Rosen's doors feeling just as good as I had when I bought the vehicle, and I honestly had not expected that on the way in that day. I appreciate that Dan stood by the guarantee that Rosen had offered with no questions asked and I would recommend them strongly to anyone who asks me where they should buy their next car. Honest people are hard to find. More

While shopping for quotes, Kyle worked with me over 3 days to solicit a timing belt change. Not cheap anywhere, but he came out best. When he offered to drop loaner and take my Sante Fe in, he got the j days to solicit a timing belt change. Not cheap anywhere, but he came out best. When he offered to drop loaner and take my Sante Fe in, he got the job. 1 minor surprise but wash, oil change, etc. made this a great experience.... and 12 month warranted vrs. 30 days by locals. More