Rosen Hyundai of Algonquin - Service Center

Brent in service was very helpful in getting my car in as soon as it arrived via tow. Jamahl Mumford kept me abreast of what was going on with my car, what they found, cost, and completion. Everyone eas pl soon as it arrived via tow. Jamahl Mumford kept me abreast of what was going on with my car, what they found, cost, and completion. Everyone eas pleasant to deal with. I will definitely recommend your facility to my friends. Also, the facility itself was very clean. More

I had my leased GV60 serviced by the Genesis service department of this dealership. Patti B coordinated the service pickup and return. I was provided a new G70 for the day my car was serviced. Patti i department of this dealership. Patti B coordinated the service pickup and return. I was provided a new G70 for the day my car was serviced. Patti is the friendliest and most helpful car service rep I have ever encountered. Couldn’t say enough about the Genesis valet maintenance program! More

Great experience with service department. Thorough, professional and trustworthy. Never an upsell push from them and I consider myself fortunate to have this dealership close by. Thorough, professional and trustworthy. Never an upsell push from them and I consider myself fortunate to have this dealership close by. More

I have to separate my Hyundai issues from the service dept. Service department is outstanding, they have always been there and very helpful. Hyundai force me to have that relationship. dept. Service department is outstanding, they have always been there and very helpful. Hyundai force me to have that relationship. More

Very helpful staff ,always have had great service every time I've been there ! My santa fe has been a great car. time I've been there ! My santa fe has been a great car. More

They Always provide great service. I buy and service all of my cars with Rosen Hyundai I buy and service all of my cars with Rosen Hyundai More

Very disappointed in the overall customer experience concerning recalls from the Hyundai company. We have been dealing with an engine recall (car #1) that has been 1.5 years of back and forth...still no concerning recalls from the Hyundai company. We have been dealing with an engine recall (car #1) that has been 1.5 years of back and forth...still not fixed. It was told to us originally that 3 tests were to be performed (at the 1,000 mile mark), then a new engine was supposed to be put in. We're at approximately 15 visits and still not repaired as of today. A loner vehicle is in our driveway now, but as we were told "It was our lucky day to get one of those", since they often do not have enough loner cars available. We have spent money on rental cars due to this issue, since it is not safe to drive our "recalled car" long distances (oil leaks and burns causing smoke/unable to reach 30mph). As of today, we are told that it may not be a couple months for this issue to be resolved. Unacceptable!!! Approval from Hyundai????? How much approval is necessary???? It's been over a year and a half & we have done everything they have said to do???? Car #2-went in for a recall, which was supposedly a free fix. We were told it was repaired and we left the lot and then the check engine went on (immediately went back to the service station). Check engine light never turned off. Took in again the next week and we were told that my car needs $1400 to fix, to correct the check engine issue. Funny, the check engine problem was never an issue, prior to going to get fixed for the recall. The check engine light is still on!!! We have bought 3 cars at Rosen Hyundai and unfortunately, this experience has not been good for our last 2 cars. Hopefully others will not have to experience this complete waste of time, money and stress...for cars that have recalls. Who there is in charge of getting cars fixed???????? More

Had never got any help. Was a recall of rusting rear frame never got notified. The radio had a fault which always made the battery go dead ..... they looked said it's fine ... B.S. Changed out the radio frame never got notified. The radio had a fault which always made the battery go dead ..... they looked said it's fine ... B.S. Changed out the radio never had a problem with battery again . In other words steer clear of this dealer anyway. Always a disappointment. they lie always. More