Rosen Hyundai of Algonquin

While shopping for quotes, Kyle worked with me over 3 days to solicit a timing belt change. Not cheap anywhere, but he came out best. When he offered to drop loaner and take my Sante Fe in, he got the j days to solicit a timing belt change. Not cheap anywhere, but he came out best. When he offered to drop loaner and take my Sante Fe in, he got the job. 1 minor surprise but wash, oil change, etc. made this a great experience.... and 12 month warranted vrs. 30 days by locals. More

I had a very pleasant experience at Rosen Hyundai. Mark was very accommodating, even though I came in with a very difficult situation (less than good credit, and an underwater leased car). He was extremely was very accommodating, even though I came in with a very difficult situation (less than good credit, and an underwater leased car). He was extremely friendly, and went the extra mile to help me -- including staying past closing time to help me finish the deal and walk me through the many features of the new car. I would highly recommend Rosen Hyundai. The service was great, the people were nice, and they went above and beyond the call of duty to make sure everything went smoothly. More

We found a very nice Sonata and worked out a great deal. There were a couple issues with the car when we test drove it and were told they would be fixed. We made the deal and told them we were going to the There were a couple issues with the car when we test drove it and were told they would be fixed. We made the deal and told them we were going to the bank to pick up a check. When we called after we left the bamk to tell them we were running late they told is someone else was looking at the car. We asked if the service dept. Looked at the car and Sean said they did and the brakes were fine. We called back ro speak to speak to the sales mgr upset because they were showing the car. We asked if we could have it in writing that the brakes were ok and he told us no one had looked at the car because they didnt have mechanics in. Would not ever trust them to sell a reliable car. Wish we had as good of an experience as other reviewers. May have just been our sales man was sleazy. More

I had specific requirements that my used car must have (leather, sunroof, awd or 4wd, and a v6). Ron Merchut found EXACTLY what I was looking for and I couldn't be happier. Dan was also very friendly and (leather, sunroof, awd or 4wd, and a v6). Ron Merchut found EXACTLY what I was looking for and I couldn't be happier. Dan was also very friendly and made sure I was happy with my purchase. I would recommend Rosen Hyundai of Algonquin to all my family and friends Thanks a bunch, Stephanie More

I was working with Mark Rus on the internet for a few months. Mark always answered my questions quickly. When I was ready to buy, I went to a few Hyundai dealers to see if I could get a good price on the months. Mark always answered my questions quickly. When I was ready to buy, I went to a few Hyundai dealers to see if I could get a good price on the trade in of my 2010 Sonata. The reason I stopped last at Rosen was the excellent service I received when I had a problem with 2010 Sonata. The service department got me a rental and fixed the problem with no cost to me. So I meet with Mark Rus, we looked at the exact Sonata I wanted. Mark gave to a great deal but his trade-in value was lower than another Hyundai dealer. I showed him my other offer and he went to his sales manager and came back meet that trade in price. I was very happy with the complete deal. Johnny W in finance was great too. as .09% interest is awesome. Mark took a few minutes and helped me set up my phone with blue tooth and off I went a happy camper. Mark Rus is very professional, low key and very helpful. I will recommend Mark Rus and Rosen to all my friends!!!!!! More

This being my first ever car experience I went into the dealer fairly nervous. I had been to a couple of other places; Carmax, Knauz Hyundai, and Patrick Hyundai... really only having a somewhat decent exp dealer fairly nervous. I had been to a couple of other places; Carmax, Knauz Hyundai, and Patrick Hyundai... really only having a somewhat decent experience with Patricks. After being referred to the Algonquin Rosen by my boyfriend's dad I decided to make the hike there from Mundelein. I walked in and was greeted and at first was thinking I wanted a used car... so they sent me over to the used car area. I should have known, I wanted the perfect car and I wasn't going to find that in a used one. So after test driving I went back over to the new section. Walked around the whole lot with Mark Rus and discussed what I really wanted. He knew the inventory very well and found me exactly what I was looking for, but not before tracking it down at a different location and having it shipped to the Algonquin dealer overnight. We worked out a price I was... somewhat okay with (what 24 year old is okay with spending all of their savings) and I met with Jim in finance who was extremely personable and easy to work with. Being that I don't know much about financing and cars in general he was very patient with me and answered all my questions in terms I could understand. I drove home with a car I could not have expected to be able to afford at this age... but with saving and budgeting throughout high school and college I made it happen and Mark and Jim helped me every step of the way! I would definitely recommend Rosen in Algonquin to anyone! More

We were very pleased with Steven Vlagos, our Sales Consultant, as he was extremely helpful in the selection of our Elantra last week. His patience with us went above his call of duty. He has our reco Consultant, as he was extremely helpful in the selection of our Elantra last week. His patience with us went above his call of duty. He has our recommendation to anyone interested in purchasing a car at Rosen Hyundai of Algonquin. The finance manager Johnny and the gal who explained the car protection plan (Debra) were also very accomdating with us. Hats off to Rosen, Rosen, Rosen!!!! 9/21/12 Jim and Patti Crystal Lake, IL More

I arrived at Rosen excited to buy my first new car, only to find out that the representative I had spoken with over the phone had given incorrect information, and the car I was hoping to buy was not actuall to find out that the representative I had spoken with over the phone had given incorrect information, and the car I was hoping to buy was not actually available. Having driven almost 2 hours to the location, I was less than happy. Mark took responsibility for his company, and did all he could to to make my drive worth it: He not only honored all the things the previous represenative had promised me, but also made sure that the car I got was exactly what I was looking for. I assumed I'd have to wait for a week or 2, but he had it delivered to the location the very next day! And I cannot say enough great things about his approach to customer service - I never felt pressured or uncomfortable, and he gave me tons of information so that I would know what to expect throughout the entire process (which was great, since I'd never been through it before!) Although the experience started out terribly, Mark turned it completely around, and I could not have asked for a better experience than what he gave me! More

I bought my 2007 Sante Fe GLS from Rosen Hyundai in October, 2007 and have been very happy with the vehicle. When we purchased the vehicle, we were of course ran the gauntlet of the post sales stuff: October, 2007 and have been very happy with the vehicle. When we purchased the vehicle, we were of course ran the gauntlet of the post sales stuff: rust proofing, etc. The guy peddling the extended warranty was a smooth operator and we did the foolish thing of purchasing a Hyundai Advantage Wrap service agreement to the tune of $1443. The standard vehicle warranty was 10 years/100,000 miles so between that and the service contract, I thought I'd be covered for just about anything except the usual: tires, batteries, brakes, etc. At about 50,000 miles, my check engine light came on. I took it in today, 8/16/2012 to Rosen Hyundai to get a couple of air bag recall items fixed and to get the check engine light checked out. I figured I would not have to pay anything. Much to my unpleasant surprise, I was informed by the service rep that the cause of the issue is a gas tank vent valve and that was not covered under the warranty....of course. Cost to fix, $350!!! I was absolutely incensed. What the heck did I buy an extended warranty for? I checked my paper work, and of course, there is no mention of what was exactly covered by this "Advantage" warranty. I bought a $1,500 piece of toilet paper. I was also told when I dropped the car off that there would be a $68 diagnostic charge that would be put towards the cost of repair if they did the work. I was so mad about the part not being covered, I called my regular repair shop, and they said that is a common part that fails on Hyundai's and that he was surprised that that was not covered by a service contract. In other works, I've been screwed. When I went to pick up the car, I was handed a bill for $115 for "diagnostic" work! It cost $115 for some jamoke to plug the car into a diagnostic computer to put out the diagnose codes? I am NEVER setting foot in this dealership again. I feel like I've been flim flammed and sold a bill of goods. When new car time comes around, this place will be the last place I will shop for a car if that's how they treat their customers. This is the first time I needed warranty work(or so I thought) on the car, and the part was conveniently not covered. A lady was sitting there waiting for her car and she said the very same thing about their contract as well as a friend. Nothing seems to be covered by these useless contracts that are only money makers for slimy car salesmen. Live and learn. Steve Sartell Huntley, IL More

Kyle is always friendly, professional and courteous, and always makse sure the service experience is good, Rosen Hyundai so far solves our car problems to our satisfaction always makse sure the service experience is good, Rosen Hyundai so far solves our car problems to our satisfaction More