Rosen Hyundai of Algonquin

Bought my 2nd Hyundai in 4 years from Rosen today. The Bought my 2nd Hyundai in 4 years from Rosen today. The salesman (Allen Manning) was great and there was no pressure or sales pitch. Everyone on the Bought my 2nd Hyundai in 4 years from Rosen today. The salesman (Allen Manning) was great and there was no pressure or sales pitch. Everyone on the staff was courteous and knowledgeable. The price for my new vehicle and the value for my trade-in were just what I wanted and they matched the pre-approved loan that I came in with so I was on my way out the door with the keys to my new car in no time. Very good experience and I will come back again. More

DO NOT EVEN WALK IN THE DOOR of ROSEN HYUNDAI! I have purchased a few cars over the years, and have NEVER had worse service than this place. I came in near closing time and they had me put down a $100 re purchased a few cars over the years, and have NEVER had worse service than this place. I came in near closing time and they had me put down a $100 refundable deposit to hold the car until the next day. The car I wanted has been selling out (I've been researching cars for 5 months and know they have been on a wait list etc, otherwise I would not have paid a deposit). The salesman was great, not pushy and very friendly. The deal seemed to be going good, until I walked into the finance department. The guy was as sleazy as they come. He was rushing thru paperwork and trying to get me to sign off on papers. I asked "What is the % rate, we have not even discussed interest rates" he said "12.9%" (the SUCKER RATE) I was like, xxxx no.That would have been a payment of$470 a month for 72 months. I am not paying that. He showed me my "trans union credit report" that read that my credit was supposedly in the mid 500's. Little did they know I had all of my credit reports run the week prior, and my trans union credit was really in the mid 600's. As I was standing up and walking out, he scurried and said he would try to get it lower. I told him I was not going to pay more than 6% interest. He came back with 11.9%. I told my dad to get up and that we were leaving. The finance guy told me that if I waited he would try to get it lower. In the end, the lowest he could scurry to get was 9%, but because it was that low, he had to use some "DEALER COUPONS" or something, and I would have to purchase a remote starter, GAP INSURANCE, and some other items after market.... in order to keep my interest rate low. Now, I asked him - "What the xxxx does me buying a remote starter or your GAP insurance have to do with my INTEREST RATE?" He said that if my rate was that low, (9%) his dealer has to pay over $1,000 in fees to get it that low. TOTAL BULL$%^&. Oh, they also were not going to give me the recent college grad rebate because my "credit was so low". We walked out. I ended up calling GERALD HYUNDAI in North Aurora (20 miles out of my way) and having them run my credit. I had chatted with Frank L there a few times over texts and over the phone. I literally told him I wanted the car, NO EXTRAS, no dealer added pinstripes, no GAP insurance, and that I wasn't going to pay more than 6% interest. I told him that I had somewhere to be at 6:30pm and that I wanted to literally come in, drive that car, read and sign papers and leave. It was literally the best car buying experience ever. I was able to do just that. I was at Gerald Hyundai for about 1.5 hours. Basically just chatting while they wrote up the paperwork, and I drove the car. Also, my interest rate on THEIR trans union had my interest in the 600's!!!!! In the end, my payment is only $340 for 72 months! My interest rate is where I wanted and I have the car I wanted without any extra crap on it! I got the college rebate, the loyalty rebate, and PAID $1,000 UNDER INVOICE for the car!!!! Here are my questions for you to think about: How is it that two different dealers ran my credit and they were WAY different? When will I get my deposit refund back from Rosen? How could the original interest rate be 12.9% but then within minutes of me walking out he was able to drop it down to 8.9%? Rosen Hyundai should be ashamed of themselves. Please, DO NOT SHOP AT ROSEN. Do your research and DO NOT SETTLE FOR having to buy a car with extras you don't want or need, (dealer add ons just jack up the price, Rosen had offered to remove them for me) Do not SETTLE for a high interest rate! Don't be afraid to walk out of the finance office, YOU HAVE THE POWER! More

I have always believed that the true measure of any business is not how they treat you when everything goes well, but how they treat you when things do not. I recently purchased a 2009 Certified Pre-ow business is not how they treat you when everything goes well, but how they treat you when things do not. I recently purchased a 2009 Certified Pre-owned Santa Fe from Rosen and discovered about a week later that the tires on the vehicle were out of spec in regards to tread depth. When I called Rosen to tell them that the tire pressure monitor light had come on, and another Hyundai dealer had found the tires to be out of spec, I was quickly connected to Dan Ditusa, the used car manager. Dan listened to my problem and politely asked me to bring the vehicle and the old tires in for a look. The front tires had already been replaced (the other dealership had the tread depth at a failing 2/32 on the front) and the rear tires were at the end of their life span. As soon as Dan saw that the tires were, in fact, in bad shape he apologized that that problem had managed to slip through the certification process and agreed to install two new rear tires to match the front, and reimburse me for the cost of the others I had been compelled to buy. Needless to say, I was able to walk out of Rosen's doors feeling just as good as I had when I bought the vehicle, and I honestly had not expected that on the way in that day. I appreciate that Dan stood by the guarantee that Rosen had offered with no questions asked and I would recommend them strongly to anyone who asks me where they should buy their next car. Honest people are hard to find. More

We purchased our 2013 Sonata yesterday and our salesperson John Hutton was a true professional. John gave us the time and space to make our decision and there was no hard sell or pressure to buy, salesperson John Hutton was a true professional. John gave us the time and space to make our decision and there was no hard sell or pressure to buy, which was greatly appreciated by my wife and I. After arriving home I also had the pleasure to speak on the telephone with Scott Levy, General Manager about our experience. My wife and I know that we will also be well taken care of by the Service Department, as we have worked with Kyle Monteith before and he is the best! This was our second car purchased from Rosen and these people really care about their customers. Thank you Rosen Hyundai of Algonquin. More

Mark was GREAT! He and my wife negotiated over the phone (the car was a surprise), and then when we got to the dealership the offer only improved. He was wonderful to work with, and came through with his co (the car was a surprise), and then when we got to the dealership the offer only improved. He was wonderful to work with, and came through with his commitment, and overachieved. This was our best car purchasing experience, and between my wife and I we've purchased quite a few cars! More

I worked with Mark Rus on 3 recent purchases for different family members this year. He goes out of his way to help you and we felt very comfortable working with him. He will get you the best deal h different family members this year. He goes out of his way to help you and we felt very comfortable working with him. He will get you the best deal he can! The Rosen dealer is great. Everyone there was very friendly and likable. They work fast but explain everything. We now have an Accent, Elantra and Sonata in the same house! Highly recommended! More

I had a great experience at this dealership. I have been to Happy Hyundai in Oak Lawn and Family Hyundai in Orland Park, IL and have had horrible experiences. This dealership was so fantastic. Mark Rus was to Happy Hyundai in Oak Lawn and Family Hyundai in Orland Park, IL and have had horrible experiences. This dealership was so fantastic. Mark Rus was wonderful, he was very nice, not pressuring, and worked with me over the phone. They even stayed late for us because we came from an hour and 15 minutes away. This dealership is the only dealership I will go to in the future because they are NOT a sleazy dealership. Honestly, the smoothest transaction ever . I highly recommend! More

Outstanding service from Mark. He is a people person and listens well to what we wanted. I have purchased many cars and this was my all time best experience. He really is very helpful to close the deal. listens well to what we wanted. I have purchased many cars and this was my all time best experience. He really is very helpful to close the deal. More

While shopping for quotes, Kyle worked with me over 3 days to solicit a timing belt change. Not cheap anywhere, but he came out best. When he offered to drop loaner and take my Sante Fe in, he got the j days to solicit a timing belt change. Not cheap anywhere, but he came out best. When he offered to drop loaner and take my Sante Fe in, he got the job. 1 minor surprise but wash, oil change, etc. made this a great experience.... and 12 month warranted vrs. 30 days by locals. More

I had a very pleasant experience at Rosen Hyundai. Mark was very accommodating, even though I came in with a very difficult situation (less than good credit, and an underwater leased car). He was extremely was very accommodating, even though I came in with a very difficult situation (less than good credit, and an underwater leased car). He was extremely friendly, and went the extra mile to help me -- including staying past closing time to help me finish the deal and walk me through the many features of the new car. I would highly recommend Rosen Hyundai. The service was great, the people were nice, and they went above and beyond the call of duty to make sure everything went smoothly. More