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Rosen Hyundai Greenfield - Service Center
Greenfield, WI
20 Reviews
20 Reviews of Rosen Hyundai Greenfield - Service Center
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January 29, 2025
Do not take your vehicle here for repairs if it is stolen. I made the mistake of doing that. I was told to take it to Don Jacobs Toyota even though my vehicle is a Hyundai and I really wish I would stolen. I made the mistake of doing that. I was told to take it to Don Jacobs Toyota even though my vehicle is a Hyundai and I really wish I would have listened. My vehicle was stolen on November 13 and recovered on November 14. It was towed to Rosen Hyundai on the 14th with steering column damage and the driver's side front door handle missing. The passenger side window was halfway down and because of the theft, I wasn't able to close the window. I called and told them to please put something over the window so rain wouldn't get in anymore. I was assured they would and they didn't. The insurance company told me to go and get my stuff out of the vehicle on the 19th of November because it would be detailed when the repairs were complete. I let Antwone at Rosen know I was coming to do that and the inside of my vehicle was completely soaked because they didn't do anything with the window until they knew I was coming there on the 19th. My vehicle was there for 10 1/2 weeks (2 1/2 months!)! Antwone was terrible at responding and keeping me updated. He was also caught in a few lies. My daughter (who worked in dealerships as a service advisor previously) talked to the service manager and he didn't know what was going on. A service manager that doesn't know what is going on in his shop. What is that?!?! My vehicle was supposedly done on January 27, so I went there and it was not detailed. Antwone took a long time to get it because he took the papers and manuals the thieves threw around in there and put it all on the passenger side floormat and put it in the back and pretended like it was detailed. I refused to take it, so they were supposed to send it out for detailing (that the insurance company had already paid for) on January 28. I went to pick it up after work on the 28th and it was wiped down and vacuumed not very well. I think they just did it there and lied again. I had a bad experience once before, but nothing like this. I thought taking it to a Hyundai dealership would be the best decision. I was so wrong. It was an awful experience and I wouldn't want anyone else to go through that. Having a vehicle stolen is so violating and difficult, but they were able to make it even worse. More
by hollydp
Employees Worked With
Antwone Holston
October 18, 2019
Great Experience Trusted advisor with honest auto maintenance advice. Best customer service in town. Will always come back with my car and future cars as long as I liv Trusted advisor with honest auto maintenance advice. Best customer service in town. Will always come back with my car and future cars as long as I live nearby. More
by Troy
Employees Worked With
Cesar
October 16, 2019
Great service I have appreciated the service that I receive and the integrity and honesty our service advisor Dan has provided us. I have not reciprocate this same I have appreciated the service that I receive and the integrity and honesty our service advisor Dan has provided us. I have not reciprocate this same service at other Hyundai dealer/ service providers in the area. More
by Dawnbob
Employees Worked With
Dan
October 16, 2019
Great Service Routine service performed quickly and efficiently as always. Cesar was very friendly and professional. Will continue to get all my Santa Fe service Routine service performed quickly and efficiently as always. Cesar was very friendly and professional. Will continue to get all my Santa Fe service done here. More
by John T
Employees Worked With
Cesar
October 11, 2019
Quick Service Scheduling I Called at 11:00 AM to have my car serviced, and I was able to get it in by 12:00 noon with no problem and the car was done by 3:00 PM, it was the 15 I Called at 11:00 AM to have my car serviced, and I was able to get it in by 12:00 noon with no problem and the car was done by 3:00 PM, it was the 15,000.00 mile service. I spoke to Cesar and he made sure to take care of it. I'm glad he is back at Greenfield, More
by Army guy
Employees Worked With
Cesar
October 09, 2019
Excellent Service Service did exactly as I requested. Cesar listen to me when I called, saved me a few dollars on tires. Chose Hyundai Greenfield for tires and oil ch Service did exactly as I requested. Cesar listen to me when I called, saved me a few dollars on tires. Chose Hyundai Greenfield for tires and oil change over another company. My last two experiences with Hyundai Greenfield were exceptional. Seems like the new staff really seems to care about the customer experience. Exactly as it should be. Didn't try push me into services that were not necessary. Will be back... More
by Bob F.
Employees Worked With
Cesar
October 02, 2019
Dan the service man that took care of me was very friendly. My other have thought I totally got ripped off on what was done to my car for the price. I said, I guess they saw a women coming. My other have thought I totally got ripped off on what was done to my car for the price. I said, I guess they saw a women coming. More
by randy!2014
Employees Worked With
Dan
October 02, 2019
excellent in a timely manner excellent job and car delivered in the time stated very friendly and explained things very clearly helped me to know future maintenance costs and wh excellent job and car delivered in the time stated very friendly and explained things very clearly helped me to know future maintenance costs and what is included More
by LLAGOLF
Employees Worked With
Dan Bergemann
