All-Star Honda - Service Center

Good service but lacked updates Had tire rotation and brake inspections before going on a trip. Rotated tires but never inspected brakes or received any updates when given paperwork. Had tire rotation and brake inspections before going on a trip. Rotated tires but never inspected brakes or received any updates when given paperwork. Just got sals receipt and when asked about brakes was told fine and no worries. Last report had front brakes in half way point before needing change and don't know where they are at now. Going to have to take car elsewhere for brake review. More

My radio had a blown fused My fused inside the dash was blown after a jump start. It took the technician some time because he could not figure out. After my car was checked on My fused inside the dash was blown after a jump start. It took the technician some time because he could not figure out. After my car was checked on the 3rd day, they explained everything to me did not charge me for the trouble. More

Good, prompt, friendly service. Forrest_ Got in for service 2 hours after I called. Covered all of my auto concerns, and then some. Very pleased with Forrest, my service advisor. Got in for service 2 hours after I called. Covered all of my auto concerns, and then some. Very pleased with Forrest, my service advisor. More

Excellent Service I was in for a follow up on an issue during a previous visit. They weren’t able to complete the work as planned, but had a solution. They offered me s I was in for a follow up on an issue during a previous visit. They weren’t able to complete the work as planned, but had a solution. They offered me shuttle service and called when the repair was completed. They sent the shuttle to bring me back to get my vehicle. More

Poor scheduling Got to appt told it was 1.5 hour wait but than miracously it was not an 1.5 hr wait after voicing concern with scheduling and planning. Had poor commu Got to appt told it was 1.5 hour wait but than miracously it was not an 1.5 hr wait after voicing concern with scheduling and planning. Had poor communication in past. More

Slipping a little for a long time customer I have purchased/leased four cars and serviced/maintained four cars at AllStar (formerly Boyland). I respect the quality work done. That said, this la I have purchased/leased four cars and serviced/maintained four cars at AllStar (formerly Boyland). I respect the quality work done. That said, this last visit I felt slipped a little in terms of my satisfaction. The cost has increasingly gone up over the years. 90,000 mile maintenance should no way be $500 plus, let alone $400 plus given a $100 discount. Also, usually attached is a “status report” indicating current wear on tires, brakes, etc. this time I was presented with none. Also like to get an assessment/summary of work performed. Just a cursory see you next time now pay the cashier. Suggest more attention to detail could go a long way. More

Horrible service Horrible attitudes from staff! No follow up when complaint was made with manager and sales rep! Disrespectful to elderly clients! $40 towel disposa Horrible attitudes from staff! No follow up when complaint was made with manager and sales rep! Disrespectful to elderly clients! $40 towel disposal charge?? Really?? Would not prove that towels were disposed of seperately for that charge. Had to bring the car back twice so far for the same problem with no apologies. More

Missed Tire Rotation Went for an oil change and tire rotation only to come home and see that they forgot to rotate my tires. Told me to return. Went for an oil change and tire rotation only to come home and see that they forgot to rotate my tires. Told me to return. More

Very pleased I didn’t have an appointment and had to leave in an hour to pick up my daughter, it was busy in the store but they managed to get it all done (oil cha I didn’t have an appointment and had to leave in an hour to pick up my daughter, it was busy in the store but they managed to get it all done (oil change, inspection and car wash) in an hour and were very polite and professional about it. More

Better communication within the advisors please Been going here for the past 15 years, having bought 3 cars from them. Used to have great personable service advisors but the past 3 visits left me wo Been going here for the past 15 years, having bought 3 cars from them. Used to have great personable service advisors but the past 3 visits left me wondering what's going on with the department. They are always busy but too busy perhaps to really pay attention to your waiting times. Samantha was ok but advised me to pick up my serviced car at a certain time. Got there per her request only to find out she was on break. She did not endorse to any of her co-staff about my pick up. I ended up waiting almost another hour when I know my car was ready already. The only reason I think for the delay was the paperwork was not even ready yet. It took me a couple of times asking the other advisors to complete my transaction. They need to get better with this process so the wait times will be more efficient. I am not sure now if I want to return to All Star. Too bad. More