All-Star Honda - Service Center

Great Value I had a deflated tire and was able to have it looked at immediately. The fix was so small that I wasn't even charged for it! I had a deflated tire and was able to have it looked at immediately. The fix was so small that I wasn't even charged for it! More

This is the worst service I have experienced. I accepted a $9.95 coupon to give All Star Honda another chance. I scheduled my appointment online. When I got there the atmosphere in the car drive I accepted a $9.95 coupon to give All Star Honda another chance. I scheduled my appointment online. When I got there the atmosphere in the car drive in area was not friendly. They were downright rude. I worked with Tim Delord initially and he did not speak to me and he seemed angry to be there. When I got into the waiting area. It was filthy and old compared to Schlossman. The receptionist in the waiting area was nice. There appeared to be a manager discussing things loudly in the waiting area while he was speaking with someone on the phone...acted like he wanted everyone to hear his conversation...very unprofessional. When my car was done. They did not give me my inspection sheet. I asked for it and it had made up information on it that Forest (next clerk) put on it...like he just made it up. I got down the rode and my tire light came on. One tire had too much air in it. I returned the next day because I had a 16" diameter puddle in my NEW driveway of oil. I was told the screw was not tightened. I did not receive any paperwork when this was completed. Again, it was Forest (clerk) who was handling this. He even changed my email address on the computer to a Yahoo account...which I have never had. I have the paperwork to prove it. This was after I asked for the inspection sheet. More

Quality service at a great price Service advisor was very informative and cared about my vehicle. They worked hard to get my old license plate off due to the rusted screws and put the Service advisor was very informative and cared about my vehicle. They worked hard to get my old license plate off due to the rusted screws and put the new one on at no charge. Fantastic. I’ll be back! More

SERVICE WAS GREAT THE SERVICE PROVIDED AT THIS DEALERSHIP WAS AMAZING I WOULD REC IT TO ANY ONE WHO OWNS A HONDA. CHRIS WAS GREAT TOOK CARE OF US VERY WELL! THE SERVICE PROVIDED AT THIS DEALERSHIP WAS AMAZING I WOULD REC IT TO ANY ONE WHO OWNS A HONDA. CHRIS WAS GREAT TOOK CARE OF US VERY WELL! More

Consistently good Have always gone here for maintenance on my 2014 civic. Every time they are helpful and informative. Will go again next time i need to. Have always gone here for maintenance on my 2014 civic. Every time they are helpful and informative. Will go again next time i need to. More

Took 90 minutes for a oil change I had arranged for a 10am oil change with the rep the day before. He said it would be done in one hour which I thought was rather a long wait. Ended u I had arranged for a 10am oil change with the rep the day before. He said it would be done in one hour which I thought was rather a long wait. Ended up being 90 minutes. All star honda was no more than 20 minutes. More

2 hours I had an appointment and still waited for 2 hours to tighten a bolt that was loose on my rear wiper. The place was swamped with just drive ins and not I had an appointment and still waited for 2 hours to tighten a bolt that was loose on my rear wiper. The place was swamped with just drive ins and not enough people to write the orders up. The air was not working in waiting room so waited in the garage for my vehicle. To warm in waiting room. This is the second time I had to bring in a 2016 for the same problem. Could have been better service if they would take care of people by appointment. Why make an appointment? Your just going to wait anyway. More

45k service Forrest, the service advisor, was friendly and helpful. He went through the service to be completed, as well as setting a clear time for pickup. He ev Forrest, the service advisor, was friendly and helpful. He went through the service to be completed, as well as setting a clear time for pickup. He even asked if I wanted the car washed without me bringing it up. He called when the car was ready, went through all of the services performed as well as letting me know how the inspection turned out. The only feedback I have is that my tires were not inflated enough (33 psi - max is 44), and this tripped the sensor on my way to Chicago for work the next day. Despite this, I would definitely consider coming back due to the great experience Forrest provided. More

I requested what I wanted and got it. I was in and out, got everything I wanted done without hesitation, got the extra maintence, everyone there is so nice, I love my Honda family! I was in and out, got everything I wanted done without hesitation, got the extra maintence, everyone there is so nice, I love my Honda family! More

Very frustrating and disappointing I've been a customer of All-Star for years, but I won't return after my most recent experience. They made a major error that put me in danger on the r I've been a customer of All-Star for years, but I won't return after my most recent experience. They made a major error that put me in danger on the road. It also caused me inconvenience and added expense since I was unexpectedly without a vehicle for over 24 hours. They were slow in responding to my initial call about the problem. After my vehicle was repaired, I noticed another small mistake that had been made which will require another trip to the dealership. I called to express my disappointment and frustration with the entire situation, and had to leave a message. That was a week ago, and there's been no response. It's clear they don't value me as a customer, and that they didn't take this situation seriously. More