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626 Reviews of All-Star Honda - Service Center
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January 17, 2019
Very disappointed This particular visit was because after only one year of owning the vehicle my Sirius radio stopped working. They told me I possibly needed a reset. I This particular visit was because after only one year of owning the vehicle my Sirius radio stopped working. They told me I possibly needed a reset. I was not told how long this would take. It ended up being 2.5 hours. Car came out dripping wet, it was 23 degrees out. The car dryer there has been broken down the entire year I’ve own this vehicle. Last month I needed to have the fuel tank and AC panel replaced. Again on a 2018 vehicle. This all comes one year after spending months fighting for the money the sales people scammed me out of by not explaining a single warranty or service plan before sneaking it into my contract. $5,000 and many, many phone calls, emails and in person visits later and months of battling, I finally received my money. Besides free car washes I will never, ever go back to this business again. More
by JOANNAAGUSAFASON
Verified CustomerEmployees Worked With
Milan Vasiljevic
January 16, 2019
All~Star Service!! We had our car towed there to be repaired! We had never been there before. They did an amazing job...keeping us up to date on the progress, helping u We had our car towed there to be repaired! We had never been there before. They did an amazing job...keeping us up to date on the progress, helping us save money at the same time! Then ironically damage had been done to our car that was another parties fault...they took the high road & responsibility & fixed it for us Free of Charge! They Absolutey stand above the rest! I would recommend them to Anyone!! Genuine, Trusting & Honest! Qualities you rarely these days!! Thank you Ashley!! You were amazing to deal with...the other employees too!! 5 STARS in our Book!! ?💜🚗🔧??💖 More
by RockfordFamily
Employees Worked With
Ashley, Katie, Timothy
January 16, 2019
Service advisor Chris went above his job Chris did everything he could to make sure that the problem was found and g as very me the best advise to get it fixed. Thanks Chris did everything he could to make sure that the problem was found and g as very me the best advise to get it fixed. Thanks More
by MLDAVIAY22
Employees Worked With
Chris Cintron
January 15, 2019
Loved my Service! Highly recommended, top star service. Thank you Ashley & Lance!!! They’re great. Helped me out with an old Grand Am & Oil change for my Accord 2018! Q Highly recommended, top star service. Thank you Ashley & Lance!!! They’re great. Helped me out with an old Grand Am & Oil change for my Accord 2018! Quick too! More
by Susie
Employees Worked With
Ashley Campbell
January 15, 2019
A bad recall My car had the airbag recall and I had contacted Honda USA who had initiated the contact with this dealership. my vehicle was supposed to be towed her My car had the airbag recall and I had contacted Honda USA who had initiated the contact with this dealership. my vehicle was supposed to be towed here it was not I was given multiple excuses while it was not towed, the airbag work was performed, while the SRS lights are still there. The wires on the driver's side are still exposed after having the service performed. Was informed that the seatbelt latch also needed to be replaced. My SRS system won't work..every time I called in no one knew what was going on. So after the recall work, my wife picks up the truck, the hood was left open. She realized this as she was driving on the freeway, it was flopping on the safety catch. The wires are still exposed by the driver's side kick panel from said work they did, SRS light is still on after replacing my airbags for the recall. Everyone that was assigned this role is only as good as the person they passed it off too, and they passed it quickly. It was a bad experience. More
by xxxxxxxx
Employees Worked With
Whoever handled the case.
January 15, 2019
Efficient and quick. When I scheduled over the phone I was told 11:00 am, but I dropped it off at 7:15 and it was completed within an hour. The service rep who checked me When I scheduled over the phone I was told 11:00 am, but I dropped it off at 7:15 and it was completed within an hour. The service rep who checked me out was very professional, but the .service rep next to her was very rude to a client over the phone. : More
by J9
Employees Worked With
Unknown
January 14, 2019
Disappointed with customer service I had a bad customer service experience with the service person who was supposed to help me. Also they had alot of my information incorrect and some i I had a bad customer service experience with the service person who was supposed to help me. Also they had alot of my information incorrect and some information that was made up. More
by Honda
Employees Worked With
Ashley Campbell
January 10, 2019
Thorough Service manager seemed to genuinely care. He did research on my situation and recorded the results. Hopefully all issues can be addressed in the fut Service manager seemed to genuinely care. He did research on my situation and recorded the results. Hopefully all issues can be addressed in the future. More
by MMLIESKEE7689
Employees Worked With
Chris cinron
January 09, 2019
Excellent customer service! All Star Service Manager, Ashley, went above and beyond to help me out. She even pulled my sales record to verify if I bought a certain package befor All Star Service Manager, Ashley, went above and beyond to help me out. She even pulled my sales record to verify if I bought a certain package before contacting me to discuss my different options I before processing. She told the truth! Thank you very much Ashley!! More
by BBEC39
January 09, 2019
Suspension check I had the rear shocks & sway bar links replaced & my car still “bottoms out” over RR tracks & potholes with/without passengers in the back seat. It to I had the rear shocks & sway bar links replaced & my car still “bottoms out” over RR tracks & potholes with/without passengers in the back seat. It took the service garage 3.5hrs to check over my car to which nothing was found to be wrong, other than my “after market” shocks. I was alluded to the fact that my new shocks were the cause for the bottoming out, but I cannot afford the slightly less than $700 I was quoted for Honda grade shocks. There has to be a reason for the bottoming out & I will continue to search until I find the cause! More
by mjankaherriges
Employees Worked With
Ashley Campbell
