All-Star Honda - Service Center

MVP card not honored I was extremely disappointed my MVP card was not honored towards service on 9/20/19. Two other customers were upset also and we have sent emails and c I was extremely disappointed my MVP card was not honored towards service on 9/20/19. Two other customers were upset also and we have sent emails and called general manager, Miguel Estrada and have not received a response yet. More

Need to credit the$ owed to the VIP credit cards.that was ag Sucks to loose $600. Not a good ideal to your VIP customers.will not have customers doing business in that way.honda ripped me off.$600. Sucks to loose $600. Not a good ideal to your VIP customers.will not have customers doing business in that way.honda ripped me off.$600. More

12+ year customer of this Honda Location I have been a customer of All Star/Boyland Honda for at least 12 years. Between my wife and I, we have purchased a number of vehicles. We have bought I have been a customer of All Star/Boyland Honda for at least 12 years. Between my wife and I, we have purchased a number of vehicles. We have bought multiple Accords and a 2016 Pilot as new vehicles. I have always been impressed with the sales team members and still would like to do business with them. Unfortunately the service center has gone very much downhill for me. Both in the way I have been treated in a number of occasions and the cost of doing business. This current visit I had an All Star MVP card valued at $150 that u could have used on previous service but waited as I was going to us it on trans fluid change this time around. I received an email stating these were no longer excepted and without notice this turned into a $150 loss for me and I was told the only thing that could be offered was an 10% discount on my oil change. Also as I stated the trans fluid was going to be changed And it appeared that would cost me $80 which I was fine with, but in the middle of My service (Oil change) a staff member came out and told me the trans fluid service would be $512. Now my 2016 pilot will be paid off in about a year and I will be ready to purchase another vehicle. If my experiences do not improve prior to that time I am concerned I will be forced to go to another Honda dealership or even to change brands of cars I purchase. More

Horrible customer service for a 2 hour oil change! By far, the worst experience I have ever had! 1st time appointment took 90+ Minutes for just an oil change. Decided to give a 2nd try, since we stil By far, the worst experience I have ever had! 1st time appointment took 90+ Minutes for just an oil change. Decided to give a 2nd try, since we still had our Honda gift card to use. 2nd time took two hours (for a scheduled oil change appointment) while we waited in a very dirty waiting area, and when the oil change was FINALLY done...we tried to pay using the Honda gift card (given to us by this dealership as part of our Honda purchase price), we were told they no longer can take any of the gift cards since they changed ownership!!!! Service girl didn’t care that we were upset. We went to talk to the general manager and he had no care at all. Manager basically laughed at us as he sat in his office eating candy with a 2nd manager and some girl. The worst Customer service I have experienced in a long time. We will be trading our car in soon and we will not even consider giving this dealership a glance. More

Very bad My car was not delivered in the time I was told and I was not given the washing service, I was very upset and unhappy My car was not delivered in the time I was told and I was not given the washing service, I was very upset and unhappy More

Oil change tire rotation Did not introduce self. Did not review work completed or diagnosis. I was informed the tire rotation would reveal brakes for inspection. I was not inf Did not introduce self. Did not review work completed or diagnosis. I was informed the tire rotation would reveal brakes for inspection. I was not informed of results. More