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626 Reviews of All-Star Honda - Service Center
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October 19, 2023
I took my manual transmission 2018 Honda Civic SI in for an oil change and tire rotation on 10/17/23. I get a text message with a pdf attached indicating additional services were found to allegedly be neede an oil change and tire rotation on 10/17/23. I get a text message with a pdf attached indicating additional services were found to allegedly be needed - services that doubled my original estimate. One was for fuel injector cleaning, which wasn’t needed, but I get they are going to try to upsell. The other, however, was for an automatic transmission service. On my manual transmission vehicle. Being a female, I can say this isn’t the first time a shop has tried to take advantage of me and it’s a good thing I actually know a decent amount about cars being brought up in the car club scene since I was 14. I pointed out the issue and said that it was concerning that they would recommend a service on a vehicle that isn’t even able to be performed and that I couldn’t help but think it was done so with the hopes it would just get overlooked on my end and I denied the work. My husband and I went to pick up the vehicle that evening and spoke to the service manager and the writer, expressing our concerns - that it was either they were trying to take advantage of me as a female or their staff was incompetent and/or lazy because TWO employees would have had to miss this issue- the mechanic working on my car and the service writer. Neither option is good look because if the mechanic doesn’t even know what kind of car he is working on, that’s rather scary. Of course they denied trying to take advantage of me and essentially said it was laziness. We told them they lost a customer but felt like they should know the reasoning why so it could be fixed for future customers and we left the dealership. I thought that was the end of it. This evening I received a purely unsolicited phone call from a Faith with the dealership advising that she spoke to the service writer and wanted to get “my side of the story”. I immediately questioned that statement as I had no idea what she meant. She corrected it and said she just wanted my perception of what happened. As I tried to explain my position, I was cut off and was told my perception and how I felt was wrong. She literally did almost all of the talking. She was completely defensive and rude. Granted she did offer some free wipers or a tank of gas in between belittling me. I told her that her call kind of made things worse because I didn’t solicit it, I wasn’t asking for anything to begin with, and have had to now listen to her make excuses and tell me I was wrong. She then got very angry, loud and said something to the effect of “Wooooowwww. Okay, you have a nice day” in a condescending tone and legit HUNG UP ON ME. I feel like I am in an alternate universe right now. They called ME, completely unsolicited, ask me how I felt/what my perception was, and then tried to defend their actions and make excuses, blamed me for how I felt, and then hung up on me?! I literally have no idea where in what world they would think that was a good thing to do. Buyer just beware- really look at your service estimates to make sure they don’t do the same thing to you and be ready to be blamed and treated like you are the problem if you speak up when they ask you to tell them how you feel. More
by Staceynhewitt
Employees Worked With
Quindell, Brian, Faith
January 11, 2023
Quindell was very helpful, friendly and knowledgeable. He kept me informed and even though the part needed wasn't available he took care of me and will arrange to get the part needed. He kept me informed and even though the part needed wasn't available he took care of me and will arrange to get the part needed. More
by miclin
Employees Worked With
Quindell
December 18, 2022
Quindell H. was very friendly, professional, and helpful throughout my visit. Would work with him again. Service was done quickly within the time given, and they was very friendly, professional, and helpful throughout my visit. Would work with him again. Service was done quickly within the time given, and they offered free sodas in the waiting area (which I thought was a nice perk for customers). More
by A.P.
Employees Worked With
Quindell H.
November 16, 2022
Took our 2020 Passport in for usual maintenance, and a static issue. Terrell listened to my concerns about my vehicle, and wrote it up on the work order. I called back several hours later with a minor static issue. Terrell listened to my concerns about my vehicle, and wrote it up on the work order. I called back several hours later with a minor issue, and it was taken care of when I pick up the vehicle. Everything was explained to me, and in a way I could understand. I always feel welcomed, and my husband feels confident enough to send me there and let me handle the situation knowing were getting the best service possible. Everyone is very respectful and courtesy in the service department. More
by Donna
November 01, 2022
Got my Civic in today to get the tires rotated and the car washed. Was there for only about an hour and all looks good. Terrell is doing a great job in the service department and the price can't be beaten car washed. Was there for only about an hour and all looks good. Terrell is doing a great job in the service department and the price can't be beaten in the Milwaukee area! More
by KARL S
Employees Worked With
Terrell Crisler
October 12, 2022
HONDA ALL STAR has a GREAT service team, My advisor Terrell was SUPER and kept me updated and the TECH TEAM was knowledgeable. My HONDA now runs like a DREAM. Thank U HONDA ALL STAR!!!!! Terrell was SUPER and kept me updated and the TECH TEAM was knowledgeable. My HONDA now runs like a DREAM. Thank U HONDA ALL STAR!!!!! More
by Jrfranco137
Employees Worked With
TERELL
Verified Customer
